Anmeldelser af eMaint CMMS

Very customizable with full function maintenance and purchasing system.

Kommentarer: We did not have a way to track preventive maintenance or our spend per assist. eMaint will allow us to do this. We also have a way to purchase our MRO with upfront approvals.

Fordele:

The ability to customize the software to fit our needs.

Ulemper:

The onboarding process was not helpful. Had to figure most of it out on our own.

Two Years of eMaint x4 Experience, Now Transitioning to x5

Fordele:

eMaint x4 and x5 are best at handling work orders. Both are excellent at this. We were unable to implement condition monitoring on x4: it remains to be seen whether x5 will be better. The marketing folks, of course, indicate that x5 will work well.

Ulemper:

The x4 support staff were not particulary helpful in explaining how to incorporate hand held and fixed vibration measuring tools into a condition monitoring workflow. We haven't gotten that far, yet, with the x5 rollout.

Look for a different option.

Kommentarer: After 17 years working as a maintenance engineer, I was excited to get a CMMS system that could be tailored to our needs. That would give us the opportunity to do budget control, depreciation management, etc. It was all a fairy tale during a sales call. Fluke personnel is not connected between departments. We wasted almost nine months in implementation, that they will charge you even if you are not satisfied.

Fordele:

The demonstration. They prepared the system in a way that made it look amazing.

Ulemper:

The implementation program is a Q&A section, not an implementation program. Support doesn't always provide support. The sales team will say yes to everything but they don't even know the system.

My Overview

Kommentarer: I have had a good experience overall. Some are more helpful than I could have ever asked for and I have had a few over the 9 years not so helpful but I believe they are no longer with the company.

Fordele:

I like the trackability of asset work orders. We are still growing and adding more assets and will eventually add barcoding etc.

Ulemper:

I don't like that when I need help, I can't always get the same representative.

Making the Change

Kommentarer: There was a bit of a learning curve, but support has been GREAT! They are always quick to answer my questions or make any changes I have needed.

Fordele:

The ability to see an overall picture of work that needs to be done and timelines on each job.

Ulemper:

The mobile user interface is not the easiest to use. I feel like the menus should be easier to navigate and you should be able to use the menu no mater what page you are on (instead of having to go back or go to the home screen again).

Emaint good and bad

Kommentarer: Overall experience is good with Emaint. Support is on que and the system is very simple to use to get the basics down,

Fordele:

I like the ability to give the Emaint team an operation I would like to use daily and them do everything in their power to make it happen. Good support staff!

Ulemper:

It cannot do everything that I want it to. There are limitations however basic the request.

Work order maintenance

Fordele:

Easy to use and the support and training you receive is wonderful. We will be exploring other functions in the Emaint system in the near future

Ulemper:

I have not found anything that I do not like about the system.

Working with eMaint as a Preventative Maintenance Supervisor

Fordele:

It is great to finally have one maintenance management software to manage Reactive/Emergency Maintenance, Facilities Maintenance, Machine Shop Requests, and Inventory Management all in one.

Ulemper:

The one thing I do not like about this system is the mobile app for my technicians. There are too few search options and the scrolling through work orders can be very tiresome. If there was a possibility to have more than one column, there would not be so much scrolling. It is an annoyance that all of my techs complain about. Most of my 14 techs end up printing out their work orders, throwing away all of the unnecessary pages of rows that do not concern them. We were hoping to get away from printing so much paper with this new system. As few as 3 columns, would allow my techs to view the entire work order in one view with minimal scrolling.

Outstanding Process, Customer Friendly, Magnificent Support

Kommentarer: I have been using a CMMS program for 32 years. I researched over 100 CMMS programs before selecting eMAINT. I have used eMAINT for 16 years on over 20 different sites.

Fordele:

The program allows the user to control all facets of the program. I can build my own templates adding or deleting fields. I can even add fields that the CMMS has not pre-built. Data can automatically transfer from one template to another to simplify and speed up the technicians administrative work load. I can self generate reports on any topic at any time. I can keep management informed with out their having to even log into eMAINT. Mass changes are simple to make. I can change 100 work orders from one technician to another in less than two (2) minutes. I have the ability using Work Order Management to generate actions based on preset parameters that will occur with our my having to monitor the system day to day. With the ability to set parameters on every filed I can assure that human error can be removed form the equation. The one on one support team is outstanding. I have called them 100's of times. Their ability to assit the customer is immediate and professional. In my 16 yeas of using eMAINT, I have had less than 12 times that the issue was not solved before I hung up the phone. The support team has always gone above and beyond in providing assistance.

Ulemper:

The process of stacking preventive maintenance schedules is time consuming. the mobile app is not included in the basic cost of the program.

Having a great database with a poor human interface is like having an ultra-fit body with a bad heart.

Fordele:

eMaint tracks the data needed to make good decisions. The user interface is highly customizable. I have used many CMMS systems this is definitely not the worst.

Ulemper:

The graphical user interface misses many of the features taken for granted by users such as putting your cursor into the search box you just opened. There is not logic to the flow of the forms presented. Tab order does not skip irreverent widgets. You have to perform many useless / wasted steps to process your work orders. The software relies on end users to perform much of the tedious tasks that you wish the computer could do for you. Two thirds of our data entry time is due to wasted steps. This software exports three file formats and imports three file formats. The import can not read any of the formats exported. On import most of the field names exported can not be recognized by this software.

Customized

Kommentarer: The various options for service or help are great. The messaging option is quick and even phone calls are received or return in a very fashionable time. They want the customer to get the best product for their needs.

Fordele:

The software allows for easy customization to your needs. eMaint's team of professionals will help you get the product functionality that you desire. The software is adjustable by the property's administrator and does not always need eMaints help. The ease of making tweaks and adjustments allows great adaptability to situations that arise.

Ulemper:

The initial cost and set up was hard to serve to upper management. The overall options for customization can be overwhelming.

First time eMAINT user, nice admin capabilities.

Kommentarer: Customer service is fantastic. Software is fairly easy to navigate, add parts, assets, and work orders. Working with the support staff has also allowed me to hide fields in the background that are required for some of my reports.

Fordele:

Ease of entering data; parts, assets, work orders etc. The reporting structure is very versatile with full customisation reporting available.

Ulemper:

The mobile view is where I'd like to see improvements. This software was implemented at our plant for the use of production and maintenance personal. The lack of customization for what each technician can see is disappointing. It would be nice to be able to alter the columns in mobile view for the mechanics. The other function I wished eMAINT had would be a way to record multiple readings for performing calibrations that would show percent of error with an automatic pass/fail.

Quality and reliable maintenance software.

Fordele:

I like the Work order generator and the machine maintenance history generator the best.

Ulemper:

At times the available options create confusion for me when figuring out a problem inputting data.

Easy to use.

Kommentarer: I have had a great experience with E-maint it has helped me out with the inventory management alot.

Fordele:

The thing I like most about E-maint is how easy it is to use and navigate.

Ulemper:

The Maintenace software is a little hard to Navigate.

Better than Average

Fordele:

Integration was straight forward. Fairly easy to use.

Ulemper:

A little more money that we would have liked to spend on the solution.

2yr review X4

Fordele:

Easy to release PMs and create work orders, reporting features, import/export, mass change and interactive plan features

Ulemper:

Wish you could select multiple contacts at once when doing wo assignments. Integrating from EAM was very time consuming. Occasional aserver

our experience with EMaint

Kommentarer: Search options are great. But for a fast-paced and international service company, they were not able to deliver everything they promised.

Fordele:

It does have major sorting features, which were not available with our previous software. We are a service/repair company needing to consolidate to a single software to handle work order mgmt, asset mgmt, inventory mgmt, purchasing mgmt, etc. Being able to quickly sort and locate an item is a major plus.

Ulemper:

We were hurried through the implementation process, and other than the initial call and giving you a few days, there was little or scattered help and customizing the software. After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself. We have had the software for over a year and are still not able to fully utilize it for our company. We still having to use our previous software while crippling along trying to get some use out of this software and the mobile app, while still trying to get main features set up and fine-tuning others. Not that we haven't had any assistance at all. But it's back-and-forth emails that sometimes get answered and sometimes do not, and a lot of them not understanding your requests, and sometimes situations never getting handled at all. If you are looking for a company that will work to make sure your software is functioning to your liking, this is sadly not it.

Kommentarer: We began searching for a CMMS about 2 years ago. We explored our present CCMS system supplier, trying to get it to communicate with our ERP system, but were dissatisfied with the results. I once found myself in a hour-long conference call with our I.T. director, our ERP in-house person, myself, and our Maintenance Supervisor, speaking to our ERP Consultant, to go over the email I sent previously with a detailed list of questions. At the end of the meeting, it dawned upon me we had spent $250.00 in direct costs to our ERP consultant and wasted several hours of time for each of the individuals listed above in order to get some questions defined that I had already submitted. This was looking like a long and painful road. I began looking around at other systems from other companies, with the idea of using Excel to import into our ERP. The entire concept of SaaS was new to me, and instantly I saw the benefits as if it were made just for us: low initial cost, no server space to hold the program, ease of use on site and off and limited involvement by our overstressed I.T. department. We won management approval, and the system was turned on August 2010. In the year since, we have completed and documented a staggering number of jobs. Our craftsman and contractors use the system basically to justify the hours they have on their timecards or invoices. When a request is submitted, and approved, it is assigned and from there our craftsman self manage their work. Our past system was a home-grown version of Excel, and while it was a first step, its difficulty made it a roadblock to quantify each and every job performed. The implementation of eMaint was easy and involved getting the assets correct as documentation revolves around the asset numbers. Once we knew what we wanted to see, we customized the reports desired from the list of available reports and we were on our way. Daily reports of previous day's activity enables us to see what my direct reports and contractors accomplished. If I ran into program problems with eMaint, I kept a logbook with issues to discuss with eMaint and we emailed, or called, to resolve. Response has been good, and most of our issues are resolved quickly, and if not we keep discussing until we come to a resolution. We have not needed enough support to generate an invoice as of yet. My maintenance team is computer savvy, but we still needed to go over some items from time to time. Once we got over the hump regarding the task of documenting each job, the craftsman were on board. Then when we showed them the job count, and how many jobs each one was doing each month, the increase in self pride was obvious. Now the craftsman ask for work orders for each job they run across, and instead of viewing it as an roadblock, they understand this is a visible validation of their hard work. In addition, having a system as easy to use, and easy to view past history as eMaint is, allows us to look for past clues on how a problem was solved. Additionally, we have a much better PM system in place, allowing us to do things the same way each time we perform a PM evolution. The past year was exciting, interesting, and revealed a lot about this company's maintenance department. We always though we did a good job, but there is a big difference in our upper management's eyes when we now tell them 'Let me show you' instead of 'I feel'. Now we have documentation showing our strengths and our weaknesses. Using eMaint has brought pride to the department, allowed continuity in job plans and PM performance, and allowed us to work on our areas of concern. These were not goals when I began the search for a CMMS system, but since have eclipsed the system itself and really have made us a more efficient department. We are now exploring how to use eMaint in our engineering department and our tool and die department.

eMaint CMMS Review

Kommentarer: eMaint CMMS provides a user friendly system to administer and manage tasks required to support our food safety program - including scheduling, documenting, and reporting.

Fordele:

Auto-generated Work Orders are very beneficial in maintaining our PM /Sanitation scheduling. Less frequent PM's tasks are not missed.

Ulemper:

I missed out on the initial setup and so I do not have the background when it comes to revising existing parameters. I would definitely like to invest more time in the eMaint University to upgrade my knowledge and capabilities in eMaint.

Great CMMS Program with many use cases

Fordele:

The software comes "out of the box" ready to use on a base level. Customization of fields, forms, and functionality (through workflows and other means) is very simple and the customer support team is always there to help you implement your ideas and goals; outstanding team honestly. The system really excels in helping you track your assets and inventory in a very clean and organized way.

Ulemper:

I have found that even though there is a LOT that can be done in the system to make it work for your specific application, there have been a few limitations in areas that I would have thought would be better. We are on X4 and its still based on their X3 system and certain parts put you back into X3 mode and it can be a little confusing at times, like in the pending POs section, and other parts of the purchasing area in general. There have also been some functionalities of the system that I would have thought would have been standard for workflows of the system but aren't, most though were able to be added to some degree. Also the formatting of reports is clunky and annoying at times; certainly improvements to be done with doing a betting "mass" report publish for things like monthly report and such.

eMaint Point of View

Kommentarer: its just fair, accepting reality that this is the software we had.

Fordele:

I don't have choice this is the system that company used

Ulemper:

What I've noticed, you keep on calling the IT people to help you do this do that and so on. It's not really a friendly user, You need to call IT to help you fix something that is too small and supposedly easy. It seems that they controlled everything. which is not good

Calspan eMaint Review

Kommentarer: Over its a very good system. Some flaws that need to be corrected in the higher level portions.

Fordele:

Layout is easy to navigate for main features. PM's are relatively simple to setup and use.

Ulemper:

Some items are very difficult to find. Correcting problems is also a problem.

The Community College View.

Kommentarer: I have been involved with eMaint since the beginning.

Fordele:

The ability to have every bit of information you need to make repairs and/or service equipment at your fingertips.

Ulemper:

This isn't a software problem, but getting employees to adapt to a new technology.

Great Product and Customer Support

Kommentarer: Great for tracking downtime and equipment issues, and equipment costs. Great for keeping track of spare parts inventory.

Fordele:

Very easy to set up and use. Very user friendly compared to similar products. Customer support is very helpful.

Ulemper:

Reports are a bit difficult and confusing to create. However, a call to customer service will resolve your issues.

Maintenance Database With Potential

Kommentarer: It was made more so for someone who could sit behind a desk and put information into the system all day. We did not have that capability. It was not easy to generate reports or to pure information that had been stored for years.

Fordele:

The on-line aspect was useful for administrators, but the mobile app was most helpful for the workers in the field.

Ulemper:

The trainings were not easy to follow, and one on one help was difficult. The on boarding process seemed unavailable after the sale so we were paying for parts of the system that were never used