Anmeldelser af eMaint CMMS

eMaint at HDK

Kommentarer: eMaint has proven to be an invaluable tool for maintenance management and for providing reliability to equipment.

Fordele:

Ease of use and functionality to provide management to maintenance.

Ulemper:

Customization process and data entry can be time and labor intensive.

The best CMMS system I’ve used

Kommentarer: eMaint was the best choice for our facility My experience has been outstanding

Fordele:

Easy to use. Having the ability to design my own work order to track the data that works best for our business

Ulemper:

Charrs in x4 are not very robust looking at move to x5 to solve this problem. There is nothing I dislike about eMaint

Very frustrating experience

Kommentarer: During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.

Fordele:

Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.

Ulemper:

Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.

2yr review X4

Fordele:

Easy to release PMs and create work orders, reporting features, import/export, mass change and interactive plan features

Ulemper:

Wish you could select multiple contacts at once when doing wo assignments. Integrating from EAM was very time consuming. Occasional aserver

Quick feedback

Fordele:

The Functionality, ease of use, and future options.

Ulemper:

Not having the option to change the forms in Fluke Mobile

Just starting

Kommentarer: Good, glad we made the transition from our old infor system.

Fordele:

The question should be, "What DO you like"... the easy access to reporting, the quick online support has yet to disappoint and getting out cmms mobile. Gone are the days of notebooks and trying to remember what you did.

Ulemper:

The communication between fluke mobile and eMaint has been less than smooth. Enough that I'm concerned with the fluke online connectivity options we're currently looking into.

Having a great database with a poor human interface is like having an ultra-fit body with a bad heart.

Fordele:

eMaint tracks the data needed to make good decisions. The user interface is highly customizable. I have used many CMMS systems this is definitely not the worst.

Ulemper:

The graphical user interface misses many of the features taken for granted by users such as putting your cursor into the search box you just opened. There is not logic to the flow of the forms presented. Tab order does not skip irreverent widgets. You have to perform many useless / wasted steps to process your work orders. The software relies on end users to perform much of the tedious tasks that you wish the computer could do for you. Two thirds of our data entry time is due to wasted steps. This software exports three file formats and imports three file formats. The import can not read any of the formats exported. On import most of the field names exported can not be recognized by this software.

Best CMMS Software Solutions!

Kommentarer: eMaint CMMS is very clean and intuitive Software and it's a great choice for companies who need to improve work quality of their maintenance teams. It also performs very well on mobile so we can easily access the software from anywhere, at any time from the mobile device which saves my lots of time and effort.

Fordele:

eMaint is very easy to use and provides excellent support. It has a wide range pre-built features that helps maintenance teams to keep track of their work, maintenance schedules, asset management, inventory management and much more.

Ulemper:

It offers many tool integration but I feel that they can improve tool integration feature which allows you to integrate any tool with this software.

EMaint

Kommentarer: Love it, great software and customer service.

Fordele:

The continued improvements that are made to make it more useful at multiple facilities.

Ulemper:

app development has not been as good as I expected

Comprehensive Maintenance Management Software

Kommentarer: eMaint CMMS is excellent Maintenance Management Software that helps all the companies and organizations to improves their maintenance operations and reduce equipment downtime. I'm using this software for automate my maintenance processes and produce the high quality output.

Fordele:

It offers a wide range of reporting and analytics features that allows organizations to track their key performance, identify trends, and make data-driven decisions. The Software is very easy to use and provides user-friendly interface.

Ulemper:

I'm using this software since last six months and I didn't face any issue with the software.

Must have for Asset Managers

Kommentarer: My overall experience has been great. From implementation to going live eMaint was there every step of the way. I work with technical support on a regular basis to get help designing reports. They are very responsive and easy to work with.

Fordele:

I really like that all functions and reports are available to the user from day one. I don't have to pay extra if I want a special report or feature. It is all there and if it isn't they will help you design it. The customer service is awesome. You can track asset location, repairs, repair cost, and anything else you can think of as an asset manager.

Ulemper:

The fact that it can do so much is a bit overwhelming at first. You really need to go into implementation with a good idea of what you want to get out of the software. eMaint will help you step by step but you are the one driving so you better have a good idea which way you are going.

Keeps the Flow Going

Kommentarer: I really enjoy getting to work in eMaint and smooth out the various wrinkles in the process we use to share/distribute information throughout the maintenance department.

Fordele:

I am very pleased with the reporting and workflow features, as well as the form customization. This makes it simpler to capture the information and alert users of important system changes.

Ulemper:

I would love to be able to normalize the various tables so it'd be a little easier to control the inputs for fields. I have to set up things through form field validation at the moment. However, I might be missing something!

EMAint Review

Kommentarer: Excellent product!!

Fordele:

Easy work order creation and processing, making it accessible not only to the Manager, but techs as well.

Ulemper:

I haven't found anything that I dislike yet, with the exception of difficulty in breaking out daily/weekly/monthly PM's on a report.

Emaint CMMS review

Kommentarer: The commitment to a thorough and conscientious data input is key. The more effort put into that, the more you'll get out of it later. We are a fast growing company, so this process is ongoing. Because of our growth, we are moving equipment and re-setting up cells and department. To have all the information on each asset readily available makes those moves so much easier to plan for . It is also essential for planning annual budgets. to see what it cost to operate individual assets in the past makes it easy to plan on when we might want to replace them. The flexibility of eMaint has been a great tool for us.

Fordele:

As an administrator I appreciate the flexibility with customizing the program to my needs and the ability to continue making changes and tweeks as our needs change. We have been using eMaint for 10 plus years know and the ability and depth that we can review our assets is just wonderful. You can even see our learning curve as to what data is important and relevant has changed over time. Garbage in Garbage is still relevant, so you should spend a lot of time understanding what you want to get out of any CMMS program so you know what you want to capture. Thoroughly entering all data about each asset pay reward later also. Voltages, amperage, location, Motor nameplates as well as spare parts is all a big part of set up and take a fair amount of time, but pay dividends down the road.

Ulemper:

It is disappointing that eMaint cannot be integrated with our Infor XA program. Company purchases go through one program and do not update eMaint the way it could unless everything is re-entered a second time. Who has time or resources for that? Consequently our spare parts program does not run as smoothly as we would like.

Kommentarer: We began searching for a CMMS about 2 years ago. We explored our present CCMS system supplier, trying to get it to communicate with our ERP system, but were dissatisfied with the results. I once found myself in a hour-long conference call with our I.T. director, our ERP in-house person, myself, and our Maintenance Supervisor, speaking to our ERP Consultant, to go over the email I sent previously with a detailed list of questions. At the end of the meeting, it dawned upon me we had spent $250.00 in direct costs to our ERP consultant and wasted several hours of time for each of the individuals listed above in order to get some questions defined that I had already submitted. This was looking like a long and painful road. I began looking around at other systems from other companies, with the idea of using Excel to import into our ERP. The entire concept of SaaS was new to me, and instantly I saw the benefits as if it were made just for us: low initial cost, no server space to hold the program, ease of use on site and off and limited involvement by our overstressed I.T. department. We won management approval, and the system was turned on August 2010. In the year since, we have completed and documented a staggering number of jobs. Our craftsman and contractors use the system basically to justify the hours they have on their timecards or invoices. When a request is submitted, and approved, it is assigned and from there our craftsman self manage their work. Our past system was a home-grown version of Excel, and while it was a first step, its difficulty made it a roadblock to quantify each and every job performed. The implementation of eMaint was easy and involved getting the assets correct as documentation revolves around the asset numbers. Once we knew what we wanted to see, we customized the reports desired from the list of available reports and we were on our way. Daily reports of previous day's activity enables us to see what my direct reports and contractors accomplished. If I ran into program problems with eMaint, I kept a logbook with issues to discuss with eMaint and we emailed, or called, to resolve. Response has been good, and most of our issues are resolved quickly, and if not we keep discussing until we come to a resolution. We have not needed enough support to generate an invoice as of yet. My maintenance team is computer savvy, but we still needed to go over some items from time to time. Once we got over the hump regarding the task of documenting each job, the craftsman were on board. Then when we showed them the job count, and how many jobs each one was doing each month, the increase in self pride was obvious. Now the craftsman ask for work orders for each job they run across, and instead of viewing it as an roadblock, they understand this is a visible validation of their hard work. In addition, having a system as easy to use, and easy to view past history as eMaint is, allows us to look for past clues on how a problem was solved. Additionally, we have a much better PM system in place, allowing us to do things the same way each time we perform a PM evolution. The past year was exciting, interesting, and revealed a lot about this company's maintenance department. We always though we did a good job, but there is a big difference in our upper management's eyes when we now tell them 'Let me show you' instead of 'I feel'. Now we have documentation showing our strengths and our weaknesses. Using eMaint has brought pride to the department, allowed continuity in job plans and PM performance, and allowed us to work on our areas of concern. These were not goals when I began the search for a CMMS system, but since have eclipsed the system itself and really have made us a more efficient department. We are now exploring how to use eMaint in our engineering department and our tool and die department.

Excellent

Kommentarer: My overall experience with emaint has been great. This software is very helpful with our Regulatory and Compliance PMs as well as with our asset management. It is really user friendly and configurable. It has helped our Company.

Fordele:

I like that you can configure the system to what you need.

Ulemper:

The scheduler ease of use is not what we expected.

This product actually works.

Kommentarer: I'm coming from Bigfoot CMMS and my organization made the switch over to eMaint. eMaint made a data transfer template because enough customers were switching away. I think every user we have has gave two thumbs up on that decision. I've only heard a few times during the transition/development process "oh that's hard-wired into the program, we can't change that" You can change almost anything you want. You want a drop-down menu here instead of freeform type field, done! The load times between pages are actually reasonable. To me it's lightning. Rarely see error messages, too!

Fordele:

SPEED! Data Dictionary. Almost fully customizable forms. eMaint University provides training right there for end-users. Development/customer support communicated during the hurricane that hit Florida last year. It actually feels like a finished product, and your organization can work with eMaint to tailor it to your needs. Requestors are available to not have logins, submit requests through a website and receive automated emails on progress.

Ulemper:

Every once in a while you encounter bugs (taxing twice on invoices, random stuff), but I'm willing to look past that because the development team seems competent enough to fix all the problems we have had so far. I'm told eMaint licenses/how we are using licenses costs more than Bigfoot, but I haven't seen the invoices to give particulars.

Excellent choice for CMMS software

Kommentarer: So far we are very happy with eMaint. Customer support is excellent. Software delivers what it promises

Fordele:

Customer Support, Powerful, Options, Flexibility, Software updated on regular basis.

Ulemper:

KPI and Report creation could be a little easier.

Never stop the Customer requested and Software enhancements/evolution. "Keep Evolving"

Kommentarer: Service and Prevetitive Maintenance

Fordele:

Smart design. Made for the Serice guy and Manager. Somewhat easy to use. Details and options are more than can be educated to use. School has not been an option. Too much expense. Tutorials are not clear or benificial to me as I am a student of "In Person and "Hands On" Learning.

Ulemper:

Choice of Browser Sensitive. I would like to see on my Asset Table live/ AI interaction and updates as to the Status or Fleet Rediness of my Units. "In Work, Awaiting Maintenance, Awaiting Parts, Awaiting Quote Approval, Technician Clock in/ off progress in relation to Unit available for Operation. In Short much like an Old 3M VIDS/MAF System once used by Military Aircraft Maintenance to insure the Rediness of the Fleet, buy wit AI, and Electronic Display.

Great Product and Customer Support

Kommentarer: Great for tracking downtime and equipment issues, and equipment costs. Great for keeping track of spare parts inventory.

Fordele:

Very easy to set up and use. Very user friendly compared to similar products. Customer support is very helpful.

Ulemper:

Reports are a bit difficult and confusing to create. However, a call to customer service will resolve your issues.

Church Facility Management

Kommentarer: This software allowed me to implement an OEI (Operational Efficiency Initiative) for our facility.
We have moved from Reactive to Proactive maintenance. We use this to monitor and manage all facility related items including Vehicles. We use this to document the Inspections and Compliance requirements of the State for various pieces of equipment to include boilers, elevators and life safety equipment. Without this software it would not be possible to manage and track history to make decisions concerning repair or replace.

Fordele:

It is available to us anywhere and anytime we have an internet connection. We do not have to worry about backing up the database, it is handled by eMaint. The ability to create specialty reports on demand.

Ulemper:

The limited ability to display no more than 100 records in "list" mode. Printing reports takes several steps and screens to generate a .pdf report.

eMaint CMMS Review

Kommentarer: eMaint CMMS provides a user friendly system to administer and manage tasks required to support our food safety program - including scheduling, documenting, and reporting.

Fordele:

Auto-generated Work Orders are very beneficial in maintaining our PM /Sanitation scheduling. Less frequent PM's tasks are not missed.

Ulemper:

I missed out on the initial setup and so I do not have the background when it comes to revising existing parameters. I would definitely like to invest more time in the eMaint University to upgrade my knowledge and capabilities in eMaint.

Solid and Dependable

Kommentarer: Our overall experience has been nothing short of excellent. Customer care has always been very helpful. Form customization and automated processes has truly made this CMMS worthwhile.

Fordele:

The granularity and customization with which I can filter for information are great. I can get the full picture of the work that is being done with just a few clicks. The automated processes make us much more efficient and accurate in record keeping.

Ulemper:

There are some features that are difficult to use without training which is offered by Fluke. If you are a large organization this isn't a big deal but as a small business the cost of comprehensive training is outside of budget.

The leading maintenance & management system.

Fordele:

When you need a competent Project Management Software product for your business you must make time to examine several solutions. It doesn’t have to be tricky, and can be as easy as matching their functions in a table like the one below. You will also get a quick idea how each product works. For example, on this page you can see Maintenance Care’s overall score of 8.0 and compare it against eMaint’s score of 7.5; or Maintenance Care’s user satisfaction level at 99% versus eMaint’s 100% satisfaction score. The assessment will help you see the pros and cons of each program, and choose which matches your requirements better. Aside from the main features, the solution which is simple and intuitive is always the better product. Users who want to save some time or want a Maintenance Management (CMMS) Software advice from our team might want to try out these top choices for this year: Bigfoot CMMS, Hippo CMMS, Corrigo. Helping organizations around the globe implement world-class maintenance operations with its cloud-based software solutions. Work Orders and Requests Asset Management Inventory Management Preventive Maintenance Reports and Dashboards Mobile Maintenance Predictive Maintenance Work Scheduling Document Storage

Ulemper:

There are some lingering things form previous versions that can be problematic. But support is there to help fix it fast. It takes awhile to get everything in the system (parts/inventory/assets) but once you do, it is great and easy to use. Requires prior experience working with Maintenance Software Hard to track inventory/parts UI can be difficult to comprehend initially

Best customer and technical support

Kommentarer: What I like the most about eMaint is not only great web-based application but best customer and technical support.

Fordele:

eMaint is web-based so it can be accessed from anywhere. It is also easy to maintain and add new modules such as Material Requests and Interactive Plans according to our business needs without extra cost.

Ulemper:

We have been using eMaint X4 version for last 3 years and looking forward to upgrading to X5 but it takes longer than I expected for X5 to be fully compatible to all X4 features.