Anmeldelser af TrueCommerce EDI Solutions

Brilliant. The support team is enormously helpful, understanding, and flexible.

Kommentarer: Does not applies

Fordele:

It's user friendly, simple and productive! We have been using this software for about 3 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software. Pros - Very powerful, scalable - Excellent customer service for implementation AND ongoing needs - Quick adoption for new employees

Ulemper:

Ship Notice/manifest is little complicated for the new users Once the order line is used for the shipment, It should automatically grey out in order to avoid errors

Always glitches

Kommentarer: The real benefit is in the time and frustration savings of entering orders and ASN's by hand

Fordele:

Ease of use, the importing of hundreds of orders has saved us mega time

Ulemper:

very hard to integrate the mapping, this should be able to be done by an individual. I shouln't have to hire a professional ant rediculous hourly rates

Worst customer service I've ever experienced

Kommentarer: automation of order processing. I purchased their Transaction manager as well as their Pack and Ship software.

Fordele:

I love the software when it works. However setting up the system and fixing any issues is near to impossible. Their support department is split into multiple departments, so if you call in no one can actually help you because "thats not their department". As a user I know more information about their system then most of their customer service reps that answer the phone (which is not much). Sales reps over sell their quality of customer service and give false information about how easy integration is. I dont mind running into issues, thats expected with software. But the lack of help you get when something does go wrong is brutal. They have one or 2 people on the team that actually know how to help and if you get in touch with them KEEP THIER DIRECT CONTACT INFO!

Ulemper:

customer service and integration specialists. It took over a year to integrate their "pre built connections", like amazon seller central, walmart marketpalce, and shopify. Once I signed the contract to start implementation in May 2020, it took 4 months for a rep to actually reach out and begin the project. I told them i had a deadline of November 2020 to be fully integrated...that did not happen. Fast forward to Nov. 2021 I finally have my trading partners set up but not all of them are complete. Integration team has stopped following up with me.

Aleon Inc by Jerry Carucci

Fordele:

Ease of use Integration with QuickBooks

Ulemper:

Setting up clients for EDI can be difficult depending on who we are working with. Some setups have been very smooth, quick and accurate, while others have not

A solid, upfront, and useable solution!

Fordele:

Their many E-learning videos and other resources on navigating their EDI solution.

Ulemper:

The second time we needed to add a partner, the customer service was completely unhelpful. This second partner was a completely different set-up from the first, and while our first set-up was so helpful to the point of practically doing the work for us, it made it very difficult when the second time around our customer service rep expected us to know and understand set-up details of EDI. We were given the bare minimum in service.

Simplified order management

Kommentarer: It's helped automate my entire business. Orders are received quicker and get out to the shipping floor quicker. Invoices and tracking are sent out automatically.

Fordele:

It's ability to find different solutions for each customer. It's not necessarily a plug and play program. Can save you a ton of time and money.

Ulemper:

The interface can sometimes be hard to navigate compared to older versions but I still get done what needs to be done.

Customer service is TrueCommerce top priority

Kommentarer: We truly wish we transitioned sooner from their competitor.

Fordele:

All aspects of the sales process, design, testing and go live the entire team at TrueCommerce communicate quickly and effectively. They have been able to pivot throughout the project to overcome problems by thinking outside of the box and listening to us, the client. Their portals are far superior to that of anyone else in the EDI market.

Ulemper:

At this time we don't have any cons to share.

EDI Integration

Kommentarer: We are having a very good experience of automating functions that have greatly reduced man hours in two functions, invoicing and generating shipping tags.

Fordele:

I like that we can automate our transactions with other software such as Quickbooks and UPS/Fedex

Ulemper:

Every customer of ours has different requirements for their EDI

EDI exists, and I occasionally have to engage with it because of CVS and Walmart.

Kommentarer: it was good. i would recommend it to others who are forced to join an edi solution by their CVS deals.

Fordele:

it did the job for an average cost and set up time

Ulemper:

nothing was bad about the product. i just don't need software to help me receive and send emails. I use EDI simply because Walmart, CVS and other such bloated companies require it's use.

Product is good and fairly easy to use.

Kommentarer: Right now the only benefit is price. If it was my choice we would be looking for another option that did not result in so much lost time and resources.

Fordele:

Easy to use after it has been setup. Fairly low maintenance after setup, as long as nothing needs to be changed

Ulemper:

Customer service and Integration from HighJump is terrible. It has taken them well over a month to perform one single integration. Often we go days if not weeks before customer service and integration team responds to emails or calls. Our most recent encounter with them has resulted in a fine from the company TrueCommerce was supposed to integrate. Over the past 5 years of business with TrueCommerce, our number one issue with them has been lack of good customer service.

A winning partnership

Kommentarer: We wanted a solution that was better integrated with our software, much faster, simpler and cheaper to launch new trading partners. We found that a typical partner is up and running at a fraction of the previous time and cost with very little effort and rare to never do we require actual code changes.

Fordele:

There's a great deal of consistency in this product and in the company which is gravely important when dealing with a plethora of trading partners with diverse requirements.

Ulemper:

There is a trade-off between great working software and feature rich capabilities. In this I found that it does 90% of what we need it to do well and then 10% it handles in a round about way that in order to make it work would be a tremendously costly undertaking.

Great Product Great Price with Fantastic Support

Kommentarer: I love using TC. I have been using TC for many years with multiple companies, with many different sizes. My current company uses TC for 80 partners for different channels. Their support and functionality sets the bar.

Fordele:

I love the visibility and ability to monitor your system, to monitor orders, and even make changes as needed. Their support though makes life easy as an IT Professional to ensure that orders are flowing. EDI is the lifeblood of any new business, and as result without a functioning EDI, issues will arise. TC is not set it and forget it, but it is set is and watch it. I equate TC to smoking meat. You put it in, watch it carefully, and enjoy the ride.

Ulemper:

The only issue I have with TC is the lack of ability to automate connections and information into ERP for item information. Meaning that when a change happens in NetSuite, you have to update every trading partner. But with the future, they are looking to amend this.

Love the Value True Commerce Gives

Kommentarer: The cost over our previous provider is fantastic.

Fordele:

Easy to use. Integrates with my ERP smoothly. Support is excellent, very fast courteous and knowledgeable.

Ulemper:

Would like a bit more automation with our ERP software

Excellent Customer Service and Features

Kommentarer: We have been able to streamline our process to save time and prevent errors.

Fordele:

Setup is easily facilitated. The software is very user friendly and accommodates many of our needs, such as converting case pack quantities to eaches in our system. Whenever we might have an issue or question, the customer service is very responsive. It is web-based, and therefore available on any desktop.

Ulemper:

The formatting of POs can be a little clunky, with many blank areas wasted. However, I believe our trading partners determine this format.

Does the basics of EDI

Fordele:

I find the software relatively easy to use. It is more user friendly than it has been in the past before this system was updated. I allows me to do most of our EDI turnaround without much issue.

Ulemper:

There have been at least 2 times, that come to mind, where the system has been down for breaches in security which had prohibited us from accessing our daily orders for 36 hours. We have stringent timelines to meet with many of our customer that upon not fulfilling we are subject to hefty fines. A lot of the EDI turnaround is automatic and wish New dates for customers could auto populate instead of having to enter the same information each time. I have tired numerous times to set certain criteria to default and it does not seem to stick.

Great Program that Boosts Effeciency

Kommentarer: Great experience overall. From implementation, to adding new trading partners, to integrating with new software just this year, we are overall very happy with the capabilities of this program.

Fordele:

Can be customized to meet the needs of your business and easy to implement with other types of software. Also helps us to more efficiently run our business and complete daily tasks. Daily order processing has become way more efficient and accurate with the use of the True Commerce software.

Ulemper:

Because it is so customizable, it sometimes takes a while to implement new uses for the software. The support team is generally helpful but it can be hard to track down the individual who has the knowledge to assist you with specific tasks.

Couldn't Be Happier

Kommentarer: Very happy with the service, I have to use this daily for my job and have seldom ran into an issue. If I do have an issue customer service is always punctual in fixing the issue.

Fordele:

User Friendly, EXCELLENT customer service

Ulemper:

Lack of other companies in our field using DiCenteral

DiCentral - Constantly There for Support with Excellent Customer Service

Kommentarer: Using DiCentral provides me with the ease of invoicing our customers in a timely manner, knowing that it was received because of the confirmation given - no need to constantly update emails to send invoices via email. We are currently setting up another customer to receive purchase orders which will streamline both our Sales and Accounting departments.

Fordele:

I had spoken to a number of companies that provide EDI software before choosing DiCentral. I liked the fact the costs were in Canadian funds, the patience of my Sales contact in answering my questions, the ease of the set up, and the gentleman who patiently assisted me with the launch. I also appreciate the quick response to the support technicians, the availability of Webinars and the ease of payment on a monthly basis.

Ulemper:

The only glitch I have is that I find it challenging to add a new customer to our profile. This may be due to the fact that I have only been using DiCentral for almost a year and only have 2 customer signed up at this time. I am currently working with my Sales contact to rectify this issue.

Self serve

Fordele:

I love the glossary part. You can find ANYTHING your looking for

Ulemper:

I don't like that I couldnt figure out how to export labels correctly.

Good Service Provider, but improvements are needed

Kommentarer: Overall it's positive and I find the majority of their CS reps professional and responsive. There are times though that like most service providers these days, DiCentral has outsourced live CS out of the country. That unfortunately, creates difficulties in communicating with reps who may have a very heavy accent, or who may not grasp the intricacies American English

Fordele:

It's relatively easy to navigate. The screens are pretty well laid out and the data has always shown to be accurate.

Ulemper:

There are times when exporting a large number of PO's from a major department store who sends over PO's for each door, and you want to check your data, it can take an exceptionally long time to get that data out of DiCentral.

Overall our usage of the software has been positive.

Kommentarer: We were forced into using EDI by a vendor of ours. We were resistant to adding EDI as we thought it would complicate our day. We could not have been more wrong. This software is simple to use and keeps our day flowing.

Fordele:

I appreciate the software is web-based. The few times we have had a computer issue we were able to swap out computers and get HighJump back up and running quickly. The software works seamlessly with QuickBooks.

Ulemper:

It can be frustrating to log in to the site and then have to go through another login section to get to the section where we perform our work. Secondly the labeling is slightly confusing. Even though I am the user I have to remember when sending transactions to use the Inbox rather than the Outbox. You would think it would mimic how a email software system is set up as that is what most users are familiar with.

Easy to use

Fordele:

TrueCommerce lays out all EDI in an easy to follow and well organized workflow. Once templates have been created, the workflow process is as simple as turning transactions around and filling in the blanks.

Ulemper:

Since the switch to TrueCommerce Foundry, the drag and drop feature, and right click menus have been eliminated, and there is a little more menu-surfing as a result. Overall this isn't a huge inconvenience, but it does slow my workflow by a small percentage. Understandably, this is to make the system more touch-pad friendly, though that functionality does not apply to how I use the software.

Great product

Kommentarer: We've been doing business with True Commerce for over 15 years now and we've been very happy with them.

Fordele:

It's easy to use. If i run into any problems their customer support is superb! They will walk you thru every step and show you how to fix it in the future. If you don't know something they have no problem showing you without making you feel like "you should know this".

Ulemper:

The only problem we have with this software is that we have Sage 50 and some of the discounts that are line items do not come thru to the order when you export the PO into Sage. I have to manually enter them

Great Tool to Support our EDI Requirements

Kommentarer: EDI with customers. True Commerce has allowed us to integrate seamlessly with our much larger customers in a professional, cost effective manner.

Fordele:

Software has great flexibility (mapping) to allow for many different scenarios both on your end and that of your customer. Great integration with my back end software (Sage 50). Customer support is excellent! Generally very responsive and capable. Reps are knowledgeable, but also have access to higher levels of support when needed (and not afraid to use the resource). Very satisfied overall. Excellent value!

Ulemper:

My only complaint would be that customer service occasionally takes longer than desired to respond to questions or problems. This was only an issue on a couple of instances where we had complex implementation errors... it was eventually resolved to my satisfaction, but I felt like I had to be persistent to keep progressing.

User Friendly

Fordele:

Our company does not have a whole IT department to assist us with issues it seems to a learn as you go process on our end. So with that partnering with TrueCommerce EDI Solutions they helped us not so tech savvy people in our office get setup and live. To this day they are always a great support when we run into errors.

Ulemper:

We have been very happy with the software and do not have any real issues.