17 års erfaring med at hjælper virksomheder med at
vælge bedre software

Anmeldelser af Blue

4,6 (51)

Om Blue

Brugeren kan implementere en fleksibel og fuldt automatiseret 360-graders feedback-evaluering med Blue.

Læs mere om Blue

Fordele:

We can now ensure that the right people get the right evaluations to inform the University executive of the feelings of the students on the courses that they take.

Ulemper:

Error logs usually do not provide useful information. Project set up takes more time than it should.

Bedømmelse af Blue

Gennemsnitlig score

Brugervenlighed
3,8
Kundeservice
4,8
Egenskaber
4,5
Værdi for pengene
4,2

Sandsynlighed for anbefaling

8,5/10

Blue har en gennemsnitlig vurdering på 4,6 ud af 5 stjerner baseret på 51 brugeranmeldelser på Capterra.

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Filtrer anmeldelser (51)

Shirimpaka
Shirimpaka
Data Coordinator i Rwanda
Bekræftet LinkedIn-bruger
Uddannelsesstyring, 51-200 medarbejdere
Har anvendt softwaren til: Over 1 år
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Blue Evaluation software

4,0 for 6 år siden

Kommentarer: Actually, The overall experience is very good. In my Organization, we have managed to receive enough feedback from the students and we make changes to the course as well as the teacher based on the feedback received from our students.

Fordele:

I like the way it is quick, and I can easily track the progress of the students who responded to the survey and those who did not respond. I like also the way I can send any information as the email to the group of students assigned to any task.

Ulemper:

Sometimes it is challenging to wait for the system to be synchronized. This is a serious issue when it comes to the time I may choose to block the course of the students who do not respond to the evaluations, and when some of them see the course blocked and they respond the survey, I takes me again to be informed and synchronize manually, which I think it could be automated, because in case I am busy in other tasks, It can be a challenge for the students who filled the evaluations to get access on the Canvas page (for my case as we use Canvas).

Matthew
Assistant Director i USA
Videregående uddannelse, 5.001-10.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Exceeding expectations and solving business needs

5,0 for 3 år siden

Fordele:

This software allowed us to transition from paper based to electronic reviews. It provided a large community of experienced users from which to learn best practices. It created a safe, reliable platform to maximize our evaluation process.

Ulemper:

when a subject changes their evaluation dates, they are not reflected in all the related data tables. dynamic dates do update when reminder emails are sent. course questions vs. instructor questions and how to configure in reports.

Amber
Senior Analyst i Canada
Videregående uddannelse, 201-500 medarbejdere
Har anvendt softwaren til: Over 2 år
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Steep learning curve and limited out of box reporting capabilities

3,0 for 3 år siden

Kommentarer: Onboarding is fairly difficult. The product is complex, even to set up a basic project. It is easy to make mistakes and not enough safe-guards built in. Training new users is either very time consuming or expensive depending on whether you train in house or purchase training from Blue. The interface is not very aesthetically pleasing and the survey layouts are also difficult to make visually appealing and tend to need a lot of tinkering to make things line up and look nice. The documentation is hit and miss as far as whether it is helpful. Customer service is good with simple issues. Complex problems tend to drag on and require a lot of time commitment on the client-end to sort out.

Fordele:

Projects are highly customizable as far as questionnaire content is concerned.

Ulemper:

Easy to make mistakes. Error logs usually do not provide useful information. Project set up takes more time than it should. Text export includes residual html characters that need to be converted/cleaned up before text analysis in external software. Reporting is limited and the visuals are very unattractive. Modifying the visuals is labor intensive. Much easier to export data and use an external tool. Data source set up and intermediary relationship tables unnecessarily complicate the process. The product does not take into account that more than one department in an organization may use the product i.e. a default email address that is required by the system but may result in sensitive information being shared from reports if the to/from/cc fields are not filled out properly on a report that is being disseminated via email.

candace
ed tech specialist i USA
Videregående uddannelse, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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great product - great company

5,0 for 3 år siden

Kommentarer: Blue is a great product - eXplorance is a great company.

Fordele:

Blue has a lot of features and integrates well with our other systems.

Ulemper:

Blue is somewhat complicated to administer.

Beth
Talent Development Manager i USA
Landbrug, 5.001-10.000 medarbejdere
Har anvendt softwaren til: Over 1 år
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Assessments made easy with Blue

5,0 sidste år

Fordele:

Ease of use, implementation and customer support is reliable and responsive and reporting is simple and concise

Ulemper:

cost is high however its features are unmatched if using another off the shelf survey system

Wagner
Estoquista i Brasilien
Ungdomsuddannelse, 501-1.000 medarbejdere
Har anvendt softwaren til: 6-12 måneder
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software e hardware para embalagem, design.

5,0 for 2 år siden

Kommentarer: Satisfild.

Fordele:

design for work tools, collaboration in the development of dissemination, a complete package.

Ulemper:

some more remote help tools I think would help more.

Greg
Manager, Institutional Research i Canada
Videregående uddannelse, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Higher Ed review of Blue - +10 years and still going!

5,0 for 3 år siden

Kommentarer: Overall I've had a positive experience working with Blue. Their support team is fairly knowledgeable and hands-on. Their development team is also fairly responsive to 'feature requests' which is great. My team uses the product almost daily where it satisfies most (if not all) of our survey requirements. I've enjoyed seeing Blue evolve over the past 10+ years and look forward to working with it in the future.

Fordele:

I've been a blue user for 10+ years and work with the product almost daily. We use it primarily for student surveys such as Student Satisfaction, Course Evaluations, and Graduate Outcomes. We also use Blue to collect information from other stakeholders (i.e. Industry, Employees, Employers, Alumni, etc). Creating surveys is easy and intuitive for my small research team. We typically do not have any down-time with this product besides the occasional maintenance shutdown to our onsite hosted environment.

Ulemper:

Blue is a great product for surveying stakeholders at our institution however the way they deploy features to only certain blue products makes using the software challenging. A feature available in a course evaluation survey for example may not be available in another survey 'product'. I find this challenging as I've often had to recreate complete projects in order to take advantage of certain project/reporting features. The products should be seamless and integrated across all surveys in blue... For example, DRA - Dynamic Report Access is a great feature for dynamically assigning reports to a role (vs. an individual user), however is not available for use with a standard survey.

Bekræftet anmelder
Bekræftet LinkedIn-bruger
Videregående uddannelse, 10.000+ medarbejdere
Har anvendt softwaren til: Over 2 år
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Robust Product with Excellent Support

5,0 for 6 år siden

Kommentarer: We use Blue to manage the course evaluation process across the entire university. I am one of about a dozen users who each manage an individual school within the university. Mine is the largest (comprising about 60% of courses offered and closer to 75% of courses evaluated).
Our university has been using Blue for about three years now. We chose this software after negative experiences with our last vendor, and we were specifically looking for something that could provide all of the below:
1) Automated data feed from our student information system (SIS) to Blue.
2) Customization for each school using the software.
3) Unified email messaging (one email per student per school regardless of number of courses involved).
4) Ability to handle large and complex questionnaires with built in triggering to ask the right questions for each individual course and instructor.
5) Ability to customize opening and closing dates for evaluations down to the course level.
6) Ability to manage both mid-term and end-of-course evaluations.
7) Ability to evaluate multiple instructors for a single course with a seamless experience for students (course and all instructors on a single questionnaire) and automatic distribution of data to separate reports per instructor (all receive course responses but each sees only their instructor responses).
I am the most advanced user on our campus, both based on training and based on the extensiveness with which I use the software. For most users here, the cour

Fordele:

The robust amount of features. Ability to copy setup from one term to the next. Ability to extensively customize evaluation process. Ability to correct an error, add a course, or otherwise update data after evaluations have started. Commitment of Explorance to improving the software based on customer feedback. Variety of training options and levels, including customer and Explorance staff led monthly webinars.

Ulemper:

High learning curve for new users. Some of the limitations in reporting (less direct control of size/layout of displayed graphics, inability to do certain calculations in export to excel reports).

Ramzan
Statistician i De Forenede Arabiske Emirater
Videregående uddannelse, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Blue Course Evaluation

5,0 for 6 år siden

Kommentarer: Our organization is with Explorance since 2009-2010. It has been a long journey and demonstrates the product effectiveness to us. We have been extensively using BLUE for feedback surveys, commonly, for us as well, the most important survey is the course evaluation survey. We have been conveniently deploying the course evaluation survey to the students and then successfully publishing the reports to the relevant faculty accessible online. Our overall experience is extremely satisfactory with this product in terms of what it generally offers, and in particular with its excellent customer support center and people, who are 24/7 ready and available to answer and resolve customers' queries.

Fordele:

It's ease of use. Additionally, it is very handy to publish the course evaluations to the students, which I reckon is the most desirable feature to the Higher Education Institutions. BLUE gives one a robust control over the project even after it is published, it smartly and intelligently allows the users to handle the project subjects (courses) and members (instructors). Apart from the course evaluations one can conveniently execute and publish hundreds of feedback surveys to the intended audience privately or publicly. Report creating features using the survey response data are excellent and are sufficient enough to suffice the institutional reporting features. The most valuable thing is there customer support - no doubt it's one of the best I have ever experienced, staff responsiveness and effectively resolving the queries is unmatchable.

Ulemper:

There is nothing such as the least one. Instead, I believe that there is always a room for improvement, in this era of Business Intelligence. Explorance understands, knows and has always been continuously endeavouring to optimally improve its product to address the market and customer needs.

candace
candace
ed tech specialist i USA
E-læring, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Blue is a great product and eXplorance is a great vendor.

5,0 for 7 år siden

Fordele:

Blue is very flexible and powerful, and can be configured to meet the different requirements of many different schools.

Ulemper:

Consequences of some configuration decisions can be far-reaching, and should be documented more clearly.

Katherine
Evaluation Support Associate i Canada
Uddannelsesstyring, 501-1.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Blue Explorance Product

4,0 for 3 år siden

Fordele:

The integration process between our college and the software was easily streamlined systematically. The course evaluations really do make a huge difference on how courses get improved upon and further better the educational experience for our learners.

Ulemper:

The product is not intuitive. It definitely takes time to understand and grasp the computer language and format that is being used.

Darren
I.R. Coordinator i USA
Videregående uddannelse, 501-1.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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BLUE is a great tool for our university.

5,0 for 3 år siden

Kommentarer: We are using BLUE for our course and advisor evaluations and could potentially use it for some other surveys down the road. The implementation team did a great job of putting this software into production and it has been very well received by our university community.

Fordele:

The software works well and is very customizable. The interface is well received and out of the several products we reviewed, this one was the faculty favorite. One thing that stands out is their technical support and how prompt and knowledgeable their techs are. I appreciate that they are available by phone and video as well as email. I also like the integration with Blackboard and Active Directory.

Ulemper:

The software is complex and you can't just sit down and start using it without some training. It's also one of the more expensive products we looked at. I'm not a fan of managed systems where everything is offsite but there weren't any options we reviewed that allowed for an onsite server and software installation.

Bongani
Facilitator i Sydafrika
Videregående uddannelse, 1.001-5.000 medarbejdere
Har anvendt softwaren til: 1-5 måneder
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So far so good

5,0 for 6 år siden

Kommentarer: My overall experience is good, the adoption of Blue has since alerted me that the university needs to rethink its filing systems like linking people to departments and modules that they teaching. This will in turn makes reporting on academic activities easy and enhance alignment with the university's teaching community.

Fordele:

At the University of Johannesburg (UJ) we began using Blue Course Evaluation this year, 2019 after a trial in 2018. Compare to our previous Course Evaluation mechanism, Blue is in a class of its own. Personally, I like the fact that it is simply to manage once it is set up, it organizes the whole evaluation experience. For example, after loading an evaluation, a lecturer can track the progress of his/her evaluation, have an accurate number of students enrolled in the programme, how many have completed the survey, how many in progress and how many still outstanding. With this information one can work towards improving the response rate. Linked with the University's ITS system, the data is very accurate as only registered students can complete the evaluation. Blue does not only provide course feedback, the system can do way more. For example like providing depth analysis as to which browser used, when the evaluation was completed, the channel used. This information is helpful because we get to know what needs to be done for students to respond positively and to improve so to get constructive feedback from these evaluations.

Ulemper:

Setting up Blue Course Evaluation is not easy. It needs lots of system and information which the university had but not organized in a manner that Blue wanted it. Currently, we do not have a data base that links academic staff to the module that they teach. Without this information there was a little bit of confusion and we ended linking wrong people to modules as we relied on Blackboard information. Perhaps Blue must have a ready made template which institutions can used to sort their data before administration of Blue. This will help as institutions have their own filling systems which are sometimes in conflict with Blue requirements.

Amber
Administrative Specialist i USA
E-læring, 51-200 medarbejdere
Har anvendt softwaren til: Over 2 år
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Blue Review

5,0 for 3 år siden

Kommentarer: This product has been a great asset to our university for student evaluations, student surveys, etc.

Fordele:

What I like most about the software is that it is very easy to set up a project, as well as make a report from each project.

Ulemper:

I'm not great with making Excel spreadsheets or .csv files to upload information into the program.

Jessa Andrea
Project Coordinator i Canada
Videregående uddannelse, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 1 år
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Using Blue: From paper-based survey to online survey

4,0 for 3 år siden

Kommentarer: We used Blue to transition the paper-based survey to a fully online survey. We had a great collaborative interaction and discussion with our PS Consultant to implement the solution in our University. Mots of the requirement in our online survey (i.e. Questionnaire Framework, customization of FO tasks, customization of report distribution, etc.) were addressed by Blue.

Fordele:

The software is very flexible and all of its features (questionnaire, reporting, etc.) can be customized to the University's needs. It is also a plus that it was easily integrated to our SIS and LMS.

Ulemper:

The look of the questionnaire interface for the students can be improved. I also would've liked if the links for QP and SVM can be piped separately in the email notification instead of together.

crystal
Suvey administration clerk i Canada
Uddannelsesstyring, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Excellent reports

4,0 for 3 år siden

Kommentarer: If there's a problem, the techs are willing to help, and if it's a missing/removed feature, they're ready to listen. It may not get fixed for 3-5 years, but they're willing to listen. I love the reporting ability, but the fact that we'd have pay over a thousand dollars a year to create simple surveys in addition to what we currently do has my management starting to look farther afield.

Fordele:

Anyone can build a survey, but few have powerful multi-tiered or customizable reporting abilities.

Ulemper:

It is complex, and if not for Blue Admin training, most of the help guides would be useless since they only cover the 'how to do this', not why or what else it impacts. Customer service varies widely depending on the individual. Some are very knowledgeable, but some... well, my current ticket has been 2 months of back and forth and running in circles. I'm frustrated and about ready to pull in our Blue liaison to get this mess sorted out.

Becky
Exec. Director, Institutional Research & Planning i USA
Videregående uddannelse, 5.001-10.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Blue - 1st Rate Survey Software!

5,0 for 8 år siden

Kommentarer: The University of Louisville (UofL) has used Blue Enterprise Surveys since February 2008. It is a pleasure to work with eXplorance. The customer support team is outstanding and support staff members are truly interested in helping the customer get the most benefit from their product. The survey software is easy to use. The overall quality of application is 1st rate and a welcome improvement over products used previously. The reports are easily customized with many options from which to select. Blue Surveys has all of the features UofL needs to send hundreds of surveys each year. UofL uses Blue Surveys to gauge campus climate, assess student satisfaction, request feedback regarding events on campus, gather information from faculty and staff who exit the university, and much, much more. With all of the features in Blue, the surveying possibilities are endless. Blue Surveys completely integrates with other platforms (such as Blackboard, PeopleSoft, Canvas, Moodle, Banner, etc.) to provide a seamless integration with existing business practices, allowing users to leverage data stored in other databases. Mobile device compatibility makes providing feedback easier and more convenient than ever before. Blue Surveys is definitely a great value.

Fordele:

The product is easy to use, has many great features, and integrates with existing platforms. eXplorance as a company listens to the needs of their customers. The ability to customize the "look and feel" of the interface by using our own logos allows us to customize the experience for each user. The response rate monitor allows users the ability to track the day of the week and hour of the day that responses are received so marketing efforts and automatic reminders can be scheduled for maximum impact. The "drag and drop" user interface allows for quick survey creation and administration.

Emily
Institutional Research Analyst i USA
Uddannelsesstyring, 501-1.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Explorance Blue is robust

5,0 for 3 år siden

Kommentarer: Very happy with Blue

Fordele:

There is a bit of a learning curve when it comes to Blue but it's fast and effective software that makes surveys and evaluations easier to conduct. Customer service is always attentive and eager to help.

Ulemper:

There is a steep learning curve and importing questions and responses could be easier

Joshua
Research Analyst i Canada
Videregående uddannelse, 501-1.000 medarbejdere
Har anvendt softwaren til: Over 1 år
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Continuously Improving

4,0 for 3 år siden

Fordele:

Specifically with the Blue 8 version a lot has shifted my views to a more positive outlook. The user interface is drastically improved and quite a lot of quality of life enhancements were made for Blue administrators such as re-organizing project options. Another feature of the Blue software I appreciate is the ability to view the status' of the responders of a project and being able to identify if a survey email was successfully sent or not to a responder.

Ulemper:

There are a fair amount of limitations that this software is restricted. The way filters are approached within Blue are very lacking and tedious when attempting to add multiple filters in the same project. The datasource import functionality is a little bit lacking in that it does not stop importing if a different datasource is already in that process.

Scott
Research Facilitator i Canada
Uddannelsesstyring, 201-500 medarbejdere
Har anvendt softwaren til: Over 1 år
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Administered course evals for many programs, including low-literacy and immigrant populations.

4,0 for 7 år siden

Kommentarer: Transitioning from paper scanning and online survey providers to a professional outfit specifically intended for course evaluations was an overall positive experience. While there are some pain points, without question the implementation of Blue was a time saver for our team.

Fordele:

UI improvements were prioritized by eXplorance. The interface improved dramatically in my time using the software, becoming more intuitive over time. Though a lot of the complex functionality may only be easily navigable by power users, the support staff typically did a fine job of providing walkthroughs, phone support, and email instructions as needed. Customer support was also invaluable for working through all the "ifs" and "buts" of our student population. Working with a range of literacy levels and familiarity with English language - as well as different course types like labs, practicums, continuing education, etc. - we needed frequent support and check-ins and were always able to reach a successful outcome.

Ulemper:

I get they are an 'online first' company and a software above all else, but I was disappointed by Blue's inability to reliably process and integrate data from paper forms. They used a third party software (ABBYY) to generate forms, and no matter how meticulously our printer was calibrated, there were always problems in the scanning and upload into Blue. Because it was third party, Blue did not provide support for this process and could not refer us to someone at ABBYY. We ended up processing our (thankfully limited number of) paper forms manually.

Paula
Policy, Planning Research Analyst i Canada
Uddannelsesstyring, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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My Blue Review

4,0 for 3 år siden

Kommentarer: We have used Blue for several years, it has enabled us to assist our clients to gain a greater understanding of their departments.

Fordele:

I like the ease of use and the features that can enhance my ability to present the data to our clients. I use it quite frequently in my job, and really like the support center when I need a quick how to.

Ulemper:

I do find that there is not enough time to adjust to changes before a new upgrade is released. Sometimes these changes cause issues with parts of Blue that worked fine previously.

GLORIA
Director, Online Learning & Services i USA
E-læring, 501-1.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Exemplary Customer Service Supporting Impressive Software

5,0 for 6 år siden

Kommentarer: The Customer Service and Support are extraordinary and have taken a novice user to advanced with their comprehensive training, knowledge base, as well as ongoing engagement with the product and community of users. It is a solid company with exceptional products.

Fordele:

The Blue Course Evaluation tool is mobile friendly and multi-platform, as well as very intuitive for end-users. The surveys can be executed and accessed in multiple ways, and those being asked to respond report very few access issues. It works! The Customer Service and Support are extraordinary.

Ulemper:

The admin. side can be clunky, with essential safeguards restricting auto-updates and often multi-step changes if project needs modification after publishing. These are avoidable if you do the work before you publish, but this is often not feasible.

Mette
Data manager i Danmark
Videregående uddannelse, 5.001-10.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Excellent survey tool

5,0 for 3 år siden

Kommentarer: Great product and great employees! The support team always answers questions very fast and efficient.

Fordele:

Dynamic report acces helps us making sure that the management team always have the information they need. The LMS integration is helping us increase response rates Multiple schedules is making the complex survey structure easier to manage.

Ulemper:

End users benefit for the multiple language option, but when you have multiple language, all projects is more difficult to manage, from a Blue administrator perspective.

Donaldo
Academic Specialist i Costa Rica
Videregående uddannelse, 201-500 medarbejdere
Har anvendt softwaren til: Over 2 år
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General features

4,0 for 6 år siden

Kommentarer: In general, the experience has been very good, we are an institute of higher education and it has solved us very well the subject of evaluations of courses and teachers.

Fordele:

The use of predesigned templates to generate evaluations, the use of question banks and data bases in an agile way, the generation of questionnaires in a simple way, the good quality of the generated reports, non complex administration.

Ulemper:

Sometimes it is a little complicated to navigate between the options of the application, also sometimes it is not very intuitive.

Nancy
Supervisor i Canada
Videregående uddannelse, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 1 år
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Blue Course Evaluations

4,0 for 6 år siden

Kommentarer: Blue has assisted our PSI to reduce the number of survey platforms and move closer to automated survey processes.

Fordele:

I like the feautures that allow instructors to change survey dates and add their custom questions. As well, having the widget in the LMS for both students and instructors seems well used when reviewing the analytics in the response management tab.

Ulemper:

Not having a test environment when integrating and installing the Data Sync Tool. The naming conventions take quite a bit of time and effort to bwecome familair with and that lengthened the learning curve for administrators and end users.