Anmeldelser af PagerDuty

4,6 (193)

Om PagerDuty

Cloud software that connects people, systems & data into a single view for visibility and actionable intelligence across operations.

Læs mere om PagerDuty

Fordele:

Good features, integration with third party monitoring, customization on monitoring and alerting modes.

Ulemper:

Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront.

Bedømmelse af PagerDuty

Gennemsnitlig score

Brugervenlighed
4,3
Kundeservice
4,4
Egenskaber
4,4
Værdi for pengene
4,2

Sandsynlighed for anbefaling

8,7/10

PagerDuty har en gennemsnitlig vurdering på 4,6 ud af 5 stjerner baseret på 193 brugeranmeldelser på Capterra.

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Filtrer anmeldelser (193)

Corey
Corey
Manager, Incident Management i Canada
Bekræftet LinkedIn-bruger
Informationsteknologi og -tjenester, 501-1.000 medarbejdere
Har anvendt softwaren til: 6-12 måneder
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Bye Bye to old school on-call practices

5,0 for 3 år siden

Kommentarer: Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Fordele:

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Ulemper:

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Kenneth
Devops Engineer i USA
Finansielle tjenesteydelser, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Overvejede alternativer:

PagerDuty : A solution to almost every problem you didn't know you had yet

5,0 for 3 år siden

Kommentarer: The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Fordele:

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Ulemper:

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

M. Serhat
Senior Software Engineer i Tyskland
E-læring, 501-1.000 medarbejdere
Har anvendt softwaren til: 6-12 måneder
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On-call software with rich features

3,0 for 2 år siden

Kommentarer: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Fordele:

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Ulemper:

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Mila
Business Systems Analyst i USA
Mad- og drikkevarer, 10.000+ medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Immediate Support Team Engagement

5,0 for 2 måneder siden

Fordele:

I was an IT Lead at the Service Desk when I used this tool most. Being an overnight team member, we needed to engage on-call support whenever we had a widespread issue. Our needed support was pinged appropriately and we received the support we needed thanks to this software.

Ulemper:

Too many e-mails generated out to support groups

Derek
Incident, Problem and Service Level Manager i Australien
Computersoftware, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Great solution for on-call and incident management for any organisation!

5,0 for 3 år siden

Kommentarer: We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Fordele:

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Ulemper:

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

Pankaj
Engineer i USA
Online-medier, 201-500 medarbejdere
Har anvendt softwaren til: Over 2 år
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Overvejede alternativer:

Great product, helps us a lot

5,0 for 3 år siden

Kommentarer: As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!

Fordele:

- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration

Ulemper:

- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics.

Tom
Tom
President i USA
Detailhandel, 2-10 medarbejdere
Har anvendt softwaren til: Over 2 år
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Overvejede alternativer:

Helps me sleep at night

5,0 for 3 år siden

Kommentarer: PagerDuty keeps my entire team in the loop when something goes wrong with our app. We couldn't deliver the level of service that we do without PagerDuty

Fordele:

I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it.

Ulemper:

Nothing really. The pricing is fair, the reliability is flawless.

Chris
System Engineer i USA
Computersoftware, 11-50 medarbejdere
Har anvendt softwaren til: Over 2 år
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Overvejede alternativer:

Pager Duty

4,0 for 3 år siden

Kommentarer: Helps monitor critical systems and alerting

Fordele:

The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm

Ulemper:

After a few years the price started to increase.

Bekræftet anmelder
Vice President Of Technology i Canada
Bekræftet LinkedIn-bruger
Finansielle tjenesteydelser, 11-50 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

Overvejede alternativer:

PagerDuty make it feel more like a pleasure than a Duty

5,0 for 3 år siden

Kommentarer: Surprisingly easy to setup rotating schedules, schedule maintenance window exceptions, and have alerts triggered from many sources including email. No one on call can say they didn't hear their phone anymore.. you will be phones, emailed and SMS messaged.. and it will loop until you (or someone else on rotation) knowledges the issue.

Fordele:

Easy to setup. Trigger alerts via emails. Good interface. Integrates easily with MS Teams. Rotating schedules for multiple team members. Easy to make schedule exceptions. Easy to acknowledge alerts via email, phone, app or SMS.

Ulemper:

I can't really think of any Cons. I really enjoyed getting this setup and benefiting from the easy alerts.

Monish
Monish
senior software engineer i USA
Bekræftet LinkedIn-bruger
Computersoftware, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Ensure High availability of your product to the end user by integrating it with PagerDuty

4,0 for 2 år siden

Kommentarer: PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.

Fordele:

PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised.

Ulemper:

Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun

Michael
Michael
System Administrator - AppDynamics Administration and Engineering i USA
Bekræftet LinkedIn-bruger
Informationsteknologi og -tjenester, 51-200 medarbejdere
Har anvendt softwaren til: Gratis prøve
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Pager Duty - Proof you get what you pay for

4,0 for 4 år siden

Kommentarer: We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.

Fordele:

I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.

Ulemper:

The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.

James
Director of Information Security i USA
Uddannelsesstyring, 501-1.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Overvejede alternativer:

The best option if you need to be alerted for when things go down

5,0 for 3 år siden

Kommentarer: We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation.

Fordele:

Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.

Ulemper:

Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.

De Ville
CTO i Canada
Markedsføring og reklamer, 11-50 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

Overvejede alternativer:

PagerDuty is the perfect solution for managing our production support team

5,0 for 3 år siden

Kommentarer: PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!

Fordele:

- Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver

Ulemper:

- Pricing is a bit more than some competitors

Danny
Sr. Software Engineer, DevOps i USA
Markedsføring og reklamer, 501-1.000 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Overvejede alternativer:

An Excellent Service for Orgs with complex alerting needs

5,0 for 3 år siden

Kommentarer: PagerDuty has met all of our needs to-date. We reassess vendors regularly, and have yet to try someone else.

Fordele:

PagerDuty has an incredible featureset that spans just about every "on call" use case you could dream up. They highlight new use cases regularly in blog posts and Account Management is pretty solid.

Ulemper:

Pricing is far higher than competitors which makes it a tough pill to swallow with annual billing. There's not much focus on controlling costs and very little leniency on things like prorating user seats if we have a new hire (it appears to be billed as a full month). With the highest price point in the industry, Account Managers usually have leniency to retain customers by avoiding these nickel-and-dime approaches to billing.

Bekræftet anmelder
Sustaining Engineer i USA
Bekræftet LinkedIn-bruger
Internet, 201-500 medarbejdere
Har anvendt softwaren til: Over 2 år
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Overvejede alternativer:

Did everything we needed it to

5,0 for 2 år siden

Kommentarer: Kept our team groups and rotations organized and informed of production impacting problems. Easy to use so was there to help us solve our problems, not to be yet another configuration challenge to overcome.

Fordele:

Simple to use intuitive interface via web and smartphone app, third party integrations with Nagios, Slack, and Atlassian products (Jira), as well as custom webhooks for use with monitoring tools (grafana). Overrides available for scheduled rotations. Custom alert sounds was a nice touch.

Ulemper:

Attention from customer support requires being a larger customer paying a significant amount of money. Which we were when I used and configured this, and it worked well for us.

James
Sr. Systems Engineer i USA
Underholdning, 11-50 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Overvejede alternativer:

The standard in on-call notification

5,0 for 3 år siden

Kommentarer: I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune.

Fordele:

Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table.

Ulemper:

The Mobile app sometimes has issues refreshing when there is a lot of activity.

MANAS
Senior Software Engineer i USA
Detailhandel, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Get alerted when your services go down or on urgent mails from the customer, and track it

5,0 for 2 år siden

Kommentarer: PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our product is stable, and we ensure high availability of our services , it has been a great experience with it

Fordele:

You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed, we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest, Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc

Ulemper:

some times the web UI becomes slow, the app version dose not have all the features that the web version has

Ahmed
Systems Engineer i Pakistan
Informationsteknologi og -tjenester, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Overvejede alternativer:

PagerDuty A guide for incident response.

5,0 sidste uge Nyt

Kommentarer: Overall, PagerDuty is good product which can be considered if you're running some critical services, infrastructre in your organization.

Fordele:

Followings are the PagerDuty benefits: - It is a SaaS based alerting systems allowing companies to use their in house technology for incident response. - It provides the realtime monitoring for all the infrastructure and services. - It provides a lot of integrations with other products for example Jira and Slack. - PagerDuty has a level of escalation setup that allows incidents to follow a process chain. - PagerDuty features like SSO, RoleBased Access.

Ulemper:

Followings are the Cons for PagerDuty: - It is expensive as compared to its competitors. - Its integration lacks some features like easy set up. - It has a way to improve its configurations so that a user with zero technical knowledge can understand it.

Serhii
Service Desk Analyst i Ukraine
Informationsteknologi og -tjenester, 10.000+ medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Pager duty review

5,0 sidste år

Kommentarer: Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use. Highly recommend.

Fordele:

Application is amazing, simple interface, notifications are delivered right on time, sound notification works amazing, so it doesn’t matter day or night time you will know everything what is going on, no matter where you’re at. The size of the application on your mobile device is tiny compare to other similar applications, but it provides you with all the necessary features for 24/7 support. Integration with Jira works amazing, no problems at all. Price is lower compare to similar products.

Ulemper:

It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it. It would be also great to have a chance to place different sound notifications on different Incidents. Also mobile application is missing face id or any other security log in recognition.

Soumya
Platform Operations Engineer i Storbritannien
Informationsteknologi og -tjenester, 201-500 medarbejdere
Har anvendt softwaren til: Over 1 år
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Does way more than what is on the box if people knows to use it.

5,0 for 3 år siden

Kommentarer: Overall its been amazing and always a friend of operations team now spreading to development teams.

Fordele:

- Setting up override is 30 seconds task. - Reminder of when Im going on-call and my own notification settings is a life saviour. - Slack integration - Api integration - Postmortems made easier. - ITIL followed in the core in an automated fashion making incident management a cake walk.

Ulemper:

- No way to export the schedule to excel. Only option is to do a calendar export. Which is not what a team lead or manager will want to do payroll. - Would be nicer to have billing based on number of schedules/services rather than number of users as we are in a devops world where all need to be able to login/resolve alerts. This forces teams to limit access taking them away from being "devops". - I am not a big fan of the schedule UI. It will be nicer to have days separated with lines on the rota. - In general the amount of invested on this tool is very minimal by a user, so it is worth simplifying schedules and services for people to understand it easier. The word service itself is misleading for the users.

Mahesh
Lead Analyst i USA
Detailhandel, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Be alerted when your process or application fails, to ensure high avilablety

5,0 sidste år

Kommentarer: This is a good way to keep our applications in a highly available state, it is really useful and great tool to have

Fordele:

This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not, so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise there are different type of alerts hards and soft, so we can set different notification methods for both, supported notification mediums, phone call, SMS, app notification, email etc.. We can add note for all alerted insedents, we can see the history of alerts and to come to a conclusion and fix it for a long term, they have a great support team

Ulemper:

I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call

Sara
Client Success Manager i USA
Telekommunikation, 11-50 medarbejdere
Har anvendt softwaren til: Over 1 år
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Overvejede alternativer:

Great for On-call

5,0 for 3 år siden

Kommentarer: Great!

Fordele:

I like that we can easily resolve through the app.

Ulemper:

I don't like that we can only have 3 users.

Raheel
Network Engineer i Singapore
Hotel og restauration, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Overvejede alternativer:

PagerDuty review

5,0 for 3 år siden

Fordele:

Good customer support, documentation and API

Ulemper:

Lack of filtering/search options. Not possible to search for specific alerts without the use of the API. It's a pain. No audit logs to see who made changes and what the changes are. Lack of features in the PagerDuty slack plug-in as compared to other alternatives such as OpsGenie

Vedarth
Tech Lead i Indien
Computersoftware, 11-50 medarbejdere
Har anvendt softwaren til: Over 2 år
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Overvejede alternativer:

Value for money

5,0 for 3 år siden

Kommentarer: Web application is seamless and we had to contact support for any kind of question.

Fordele:

Seamless workflow management, once the workflow is setup everything works just as expected. PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high.

Ulemper:

Cannot think of anything from my standpoint, we are a small team and PagerDuty has everything we need and it works as expected every single time.

Adam
Director i USA
E-læring, 201-500 medarbejdere
Har anvendt softwaren til: Over 2 år
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Overvejede alternativer:

PagerDuty is the defacto incident management software

5,0 for 3 år siden

Fordele:

PagerDuty takes the complication out of scheduling and lets us focus on keeping our services up and healthy. We set the schedule and forget about it.

Ulemper:

The Terraform provider is very buggy. We often find we have to go through multiple rounds of guess and check to get Terraform config to match up with how we want it to end up in PagerDuty. I understand that Terraform is not the primary UX you are focused on but for Terraform power users managing many teams and services it is indispensable.