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Anmeldelser af Odoo

4,1 (857)

Om Odoo

En åben kildekode-pakke af integrerede apps til administration af CRM, POS, Websted, ehandel, Salg, Regnskab, Lager, HR, Marketing og mere.

Læs mere om Odoo

Fordele:

Odoo survey is the good option for quick start surveys.

Ulemper:

The initial implementation was painful to say the least.

Bedømmelse af Odoo

Gennemsnitlig score

Brugervenlighed
4,0
Kundeservice
3,7
Egenskaber
4,1
Værdi for pengene
4,0

Sandsynlighed for anbefaling

7,6/10

Odoo har en gennemsnitlig vurdering på 4,1 ud af 5 stjerner baseret på 857 brugeranmeldelser på Capterra.

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Filtrer anmeldelser (857)

Junko
Junko
Business Consultant i Japan
Bekræftet LinkedIn-bruger
Finansielle tjenesteydelser, 5.001-10.000 medarbejdere
Har anvendt softwaren til: Over 2 år
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Addresses business processes efficiently

5,0 for 2 måneder siden

Kommentarer: In my organization, we use Odoo to manage all our business operations, from accounting to project management to inventory management and marketing Odoo stands out for its complete integration and ease of use. We chose Odoo for its customizability and wide range of features that perfectly fit our business needs.

Fordele:

I like Odoo because we can easily customize the software to fit our specific needs without requiring programming knowledge. Additionally, Odoo's intuitive user interface makes it easy for everyone in the company to use the software without any hassle.

Ulemper:

Sometimes we come across certain performance issues when there is a large amount of data in the system. However, this problem is easily fixable with a little optimization.

Pete
CTO i USA
Computerhardware, 51-200 medarbejdere
Har anvendt softwaren til: Over 2 år
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Overvejede alternativer:

SQL error while installing app

5,0 sidste måned Nyt

Kommentarer: Satisficed with the outcome and how the software is adapted to our needs. Support if not bad and they give you a solution.

Fordele:

Open source and easy to troubleshoot. I give you the freedom to customize the apps according to your needs. Very important for businesses with complex processes that do not follow standards.

Ulemper:

Sometimes there is a fine line on support if you are not hosted in Odoo.sh. Not fare at all for self hosted companies

Jeff
President i USA
Underholdning, 2-10 medarbejdere
Har anvendt softwaren til: 1-5 måneder
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Avoid Odoo

1,0 for 2 måneder siden

Kommentarer: Horrible. Absolutelt horrible. When I expressed to my salesperson that nothing worked and showed tem screen grabs of Odoo having constant errors, I was told, "All sales are final." No wonder they make you pay for a year up front. I have tried to work with them. It has been an awful experience.

Fordele:

Nothing. It appears to have all the features needed to transition your business away from more expensive solutions such as QuickBooks, DocuSign, and AirTable, but IT DOES NOT WORK. It is not ready for prime time and they refuse to give refunds for the unusable platform.

Ulemper:

It simply does not work. Even setting up bank accounts does not work. I was told by the sales people that it could replace the software platforms named above. It cannot. And when I submitted a help ticket even that feature was broken!

Jeffrey
Operation Manager i USA
Emballage og beholdere, 11-50 medarbejdere
Har anvendt softwaren til: 1-5 måneder
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Experience with Odoo.

5,0 sidste måned Nyt

Fordele:

What I like the most about Odoo is the clean interface and ease of use. Modular system that can be add as we grow in scale and fulfill out additional needs. Our consultant [sensitive content hidden] really helps us to understand the system, and helped us with a successful launch.

Ulemper:

surprisingly, I can't say much about what I dislike about Odoo. Since this is pretty much my first experience with ERP software. everything is an upgrade for now. The only thing I wish Odoo can be better is the template, or the template for export documents, if there are more flexible option such as changing the size of the font. (Right now, on our plan, the customization on the template is somewhat limited.)

Lisa
Consultant i USA
Markedsføring og reklamer, 2-10 medarbejdere
Har anvendt softwaren til: Over 1 år
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CPA Firms Are learning an aging Cloud Based industry

5,0 sidste måned Nyt

Kommentarer: 85 % love it and love our rep. Accounting app is a tool that will bring you more sales but its not built out correctly as a Controller/CPA.

Fordele:

Its HIGH-END Technical Accounting /Cloud based. Its aging out QuickBooks and Advantage but way better than platform with NetSuite from a CRM perspective.

Ulemper:

No TURE Trail Balance from a CPA perspective its garbage. It doesnt exit.

OBI
Managing Director i Nigeria
Byggematerialer, 2-10 medarbejdere
Har anvendt softwaren til: Over 2 år
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Inventory and Sales management

5,0 for 4 uger siden Nyt

Kommentarer: It has been a great example so far. There has never been a server downtime

Fordele:

Ease of stocking new inventory and posting sales

Ulemper:

Inability to print out current stock position for a warehouse

Aubry
Owner i Canada
Detailhandel, 2-10 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

Thanks

5,0 for 4 uger siden Nyt

Fordele:

Support was great ! Everything is great

Ulemper:

Hmmmmm not much to say honestly I love using odoo

SARA
Engineer i Italien
Informationsteknologi og -tjenester, 2-10 medarbejdere
Har anvendt softwaren til: 1-5 måneder
Anmelderkilde

It has a lot of potential, indeed

4,0 sidste måned Nyt

Kommentarer: I tried to use Odoo several times as CRM for marketing deals, but the interface and the way to manage the objects created -even if it's rich of features- does not suit my need. A lot of options can make everything a bit confusing.
So i did not explore the other functionalities (and it has a lot!). I quit.

Fordele:

Odoo offers a lot of features and seems really complete; the installation is quite simple (it runs on linux machine). Among the features I was interested in creating and managing marketing deals. I like the interface and you can customize a lot of options. It can be a great CRM if you learn how to use every feature; it could take time, of course.

Ulemper:

Problems with updates (i couldn't access the interface after an update, i had to roll back). The program is complex (it's a pro and a con).

METHMA
RISK MANAGEMENT TEAM i Frankrig
Informationsteknologi og -tjenester, 51-200 medarbejdere
Har anvendt softwaren til: Gratis prøve
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[sensitive content hidden] is the MVP

3,0 for 4 uger siden Nyt

Fordele:

customer service was the best! thanks to [sensitive content hidden]!

Ulemper:

confusing free trial and database creations

Ammar
instructor i Frankrig
Computer- og netværkssikkerhed, 51-200 medarbejdere
Har anvendt softwaren til: 1-5 måneder
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Module efficience

3,0 sidste måned Nyt

Fordele:

i like the way we can create our module so we do not need to create the wheel

Ulemper:

well i think the interface and it will be better if we may have a set of component we may integrate it on other language like php i've try the integration but still not the best

Rajiv
Special Projects Manager i USA
Forbrugsvarer, 11-50 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

Overvejede alternativer:

Oversold and Underdelivered

3,0 for 5 år siden

Kommentarer: We purchased Odoo just about a year ago. We saw the potential it had, which drew our appeal. We began implementation and as it proceeded, we hit several points where we had to push back our launch date. We had (and still have) several bugs and issues with the software we face on a daily basis. We invested over double our initial budget on service hours and had to go back and forth with various Odoo Sales Team members just to be compensated for a chunk of the time reimbursed for issues that should have been taken care of. We have fully migrated our first company, and still in process of migrating our second.

Fordele:

-Odoo has a vast array of applications that appear very user friendly -Can automate several manual functions that occur day-to-day -Accessible on the go -Have the ability to customize the system to meet your company's needs

Ulemper:

-Setting up and configuring the database is almost impossible without support - Several technical bugs and glitches -Have to go through several hoops just to undo validated actions (ex: Validated Invoices, Orders) -Can be slow at times -Support has slow turn around times -Sales Team overpromises and under-delivers

Svar fra Odoo

for 5 år siden

Hi Rajiv, thanks for your review. We are sorry to hear you had challenges with configuration. While self-implementation is free, we typically recommend getting technical services either internally, with Odoo directly, or with one of our thousands of Official Partner organizations worldwide. We give you many different options so you can choose the one that is right for you; but please get in contact with us if we can help in any way! :)

Talha
Talha
Asst. Manager Finance i Pakistan
Bekræftet LinkedIn-bruger
Tekstiler, 10.000+ medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Odoo for ERP, Supply chain, Manufacturing, trading, Ecommerece business

4,0 for 4 år siden

Kommentarer: We used it to streem line and for effective supply chain and finance, it helped us to determine those key factors, and we customisely made reports for performance of company aswell individiduals.
In supply chain, tradeoff and optimization between shortages and overstocking, cash to cash cycle inprovement made by analysing and bottle necks deteced by odoo.
Longterm pending cases, reporting, email notification for a abnormal or overdue, and over amount transactions helped us to manage finance on a well way specially when we were in crises.
Sourcing rather than manufacturing analyse by customize odoo, in costing and RFQ is wonderful.

Fordele:

Easy installation, can be customize as per business scenario, wide support, business features, transaction are supported according to international business tactics. Almost every module available finance, invoicing, quality control, inventory, planning,manufacturing, MRP and DRP. The cross functionalities made odoo awesome, check and control over transactions, users is a powerful tool to control the business, available as Saas, local server aswell can be installed on custom domain. Speedy work, with better GUI, its best for large/medium industry. It perfectly supports Importing, exporting or migration from another ERP. Transactional control, tracing over network is available, secured platform for business. Android app is available, can be worked smartly on it. Purchasing control, Planning control, and inventory scenarios are purely designed on professional approach. Bottle necks, cycle time, EOQ can be configured on it, With configuration it can be run with optimistic, in future AI and automation it can be a advanced supply chain tool. For realtime tracking and tracing like Barcodes, QR codes are available to generate automatically/manually for batches and products.

Ulemper:

Customization is not easier, with depth documentation is required, which is unfortunately is not publicised. Limited database server type, it's somehow difficult to configure with existing dedicated database server. Transaction uniqueness records like algorithm for hitting a specific transaction is not being created, i.e on refreshing or by going back values can be submitted twice. Some pages, do not display properly on android app, specially visuals.

Victor
CEO i Canada
Sundhed, helse og fitness, 11-50 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

Misleading Functionality

2,0 for 4 år siden

Fordele:

On first blush it appeared Odoo would solve all our needs. Its secure, in the cloud, appeared moldable to our use cases and support was responsive. But after becoming a client it became very apparent it was more window dressing than anything.

Ulemper:

We were promised that the software could do what we needed as well as be customized to the exact requests we had, right down to certain toggles for custom fields in certain places. We invested roughly $20,000 in their custom development service as well as started paying the monthly fee at $300usd roughly per month. After working with the dev team for months it was becoming apparent that what we were promised was not in fact doable. Work arounds and shortcuts were attempted to no avail. In the end Odoo handed us off to several account managers, and took months to respond back to us on our request to end the project and have our unused portion of the deposited funds returned. in the end the elected to return zero. The process was a massive waste of time and resources. Although working with theier team to rectify things they took a hard position and accepted zero responsibility. Reflecting back, I would have simply chosen to do a custom build out with a local development firm over this charade. We chose Odoo because we beleived it would have shaved months from development since most of the core functionality is already built. Instead what we got was absolutely nothing. No useable software and no portion of our unused funds. Very disappointing.

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Bekræftet LinkedIn-bruger
Informationsteknologi og -tjenester, 51-200 medarbejdere
Har anvendt softwaren til: Over 2 år
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Odoo - a business-oriented program.

5,0 for 2 år siden

Kommentarer: Odoo has a lot of positive aspects. The first is that it is more akin to a business development platform than an ERP. It is quite simple to build business logic on top of the Odoo "application server." Having said that, many excellent modules have already been written. And several modules are linked together.
The CRM module is fantastic. It helps you to manage your leads and prospects in a Sales funnel. Commercial Contacts may be monitored, and calls and messages to leads can be tracked. The "sort by last message" option offers you a good idea of when you should contact that lead again. You may also specify a "next step" date for possibilities.
The website builder is also excellent. Very user-friendly, and you create your website using graphical building pieces. The website builder also works with emails, which I use to create marketing emails. They also look wonderful.
The accounting section is also fairly comprehensive. You may immediately associate financial information, such as bills, with your customer. Dunning may be automatically implemented using rulesets. Odoo has comprehensive accounting capability in addition to invoicing (double ledger).
The HR feature is also useful for tracking your employees' vacation days and other information. You may also keep and categorize CVs for future jobs.

Fordele:

Odoo ERP software offers a broad set of systems that serve each area of the firm, including accounting, project management, customer service, warehouse management, manufacturing supplies, and so on. Because the Odoo system is created in a modular structure, users may pick suitable apps from the app store and install them on the company's account. The Odoo system's hallmark is its over 10,000 support modules. Enterprises merely need to choose the relevant functionalities and eliminate the unneeded ones.

Ulemper:

Odoo installation and setup are difficult. To understand this Odoo, you must have programming abilities. This can be irritating for your company since dealing with the installation problem requires time, effort, and, most importantly, money from your employees.

Garrett
EVP i USA
Møbler, 11-50 medarbejdere
Har anvendt softwaren til: 1-5 måneder
Anmelderkilde
Kilde: SoftwareAdvice

Incredibly Powerful Community Version

5,0 for 6 måneder siden

Kommentarer: Odoo is obviously a very mature software platform. It is great at what it does and the architecture allows for easy setup and easy customization. If it has modules that meet your needs even remotely, do not hesitate to use it.
The community edition is free, VERY easy to setup, and VERY stable. I have been running the community edition on a small linux server in my internal network. I have 100% uptime, zero restarts on that box since I deployed the "production" environment about 5 months ago.
I keep adding modules to use Odoo for more and more of my operations.
I went from spending several hundred dollars per month to fight w/ my previous inventory management system to spending a few hundred dollars once for a small servlet and have really unleashed the engagement and creativity of my inventory management and procurement departments.

Fordele:

The Community version is completely free, no strings attached. You have to set it up, secure it, and host it yourself. The docker container available makes it a perfectly smooth and configurable deployment. If you or your IT department has any ability to use Docker to deploy applications on an internal network, they should be able to have Odoo Community up and running in an afternoon at most (if they can't, fire them). Odoo is complicated as it can cover a vast scope of your operations. Therefore, setup is complicated. We spent about 1 week from 1 person to get it ready to roll out. At the end of that week we had imported all our materials for purchasing (~500 items) and products we sell (~250 SKUs) from our previous inventory management system (MRPEasy) INCLUDING BOMS. Because of the incredibly effective bulk import features, simple guides, and logical workflows, we switched over to Odoo about 2 weeks earlier than our planned rollover date. I have yet to encounter anything I would consider a defect or a bug in the software. We have customized several forms to eliminate buttons or features not used, add columns and fields, and track some extra reference IDs for other systems on our products. Very easy platform to do deep configuration/manipulation on. The PDF generation and customization engine is very easy to use and works great. It was also easy to edit the code of the PDF template to make some stylistic changes to the forms we generate. If you know basic HTML and CSS, Odoo is simple enough to understand and navigate that you can really get deep in customization. The intra-app communication via "Activities" is ubiquitous in the platform and makes for very effective todo lists being integrated into the app that the "work" happens in.

Ulemper:

It really wants to send emails and manage communications. I had to dig pretty deep to make sure those features were turned off. We are B2B and I want communications to have a personal touch on pretty much everything.

Mark
IT Engineer i De Forenede Arabiske Emirater
Miljøydelser, 11-50 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

Best Business Management Tools

5,0 sidste år

Kommentarer: Since we are still new to this product, we are still in a bit of struggling to tweak it and customize it based on what we need and how our office operates. But for sure, once we got use to it and fix all what needs to be done, i'm sure it will be a big help to our company.

Fordele:

what we like about this Suite is it replaces all our old applications into like on stop shop solutions for our Accounts, HR, Billing and our Project managers.

Ulemper:

What we are encountering now is a bit uneasy to modify sore features and we needs a lot of help from developer to adjust certain things to suite our needs.

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Ledelsesrådgivning, 2-10 medarbejdere
Har anvendt softwaren til: Over 2 år
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Overvejede alternativer:

Beautiful face very bad customer service

4,0 for 4 år siden

Kommentarer: While I was analyzing the system the attention was incredible. I felt really very well taken care of, once I started having problems, the customer service and support area seemed to have lost all interest in us.

Fordele:

The demo was amazing, incredible, I had an instant love for the tool, the low prices really excited me.

Ulemper:

after years of use the migration was impossible and I had to change from software to another brand because I came to the conclusion that the slow support seemed to be guessing how to solve my problems

Awais
Awais
PPC Executive i Pakistan
Bekræftet LinkedIn-bruger
Tøj og mode, 10.000+ medarbejdere
Har anvendt softwaren til: 6-12 måneder
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ERP:Finance and Manufacturing on Odoo

4,0 for 4 år siden

Kommentarer: Good for SME, trade or ecommerce business, efective ERP not any bug found. Finance, planning,porecurement,inventory and manufacturing are integrated each ither aswell seprately installed.

Fordele:

Every module is available, wide range of available features, modules. Grsphics and web interface is awesome, installation is easier, customization can be made. Secure and remotely access, available in SAas and local server, even can be installed on your domain.

Ulemper:

Customization is not easier, less controll on transaction data. Less controll on authorizations,roles. Management role is missing, can be slower or face bugs for large industry, some issues found in finance like credit limit cant be set.

Denis
CEo & Chief Architect i USA
Informationsteknologi og -tjenester, 11-50 medarbejdere
Har anvendt softwaren til: 1-5 måneder
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Odoo Hosted is Kewl

5,0 for 4 år siden

Kommentarer: I wanted more than "just QuickBooks", b ut, I still wanted it to be simple. Odoo delivers.

Fordele:

Odoo hosted is awesome. It's features are robust and simple. It's easy to start experimenting for free with new integrated technologies and then turn them on in production as it makes sense econimically as we scale our business. It's high quality open source software written in Python and leveraging PostgreSQL for the database. Personally, I'd love to be a contributor to the Open Source portfolio of features and products (if only I had the time). Also, they have friendly and very knowledgable support staff that are there to help you succeed without any high pressure tactics. They are in it with you for the long term. I can not recommend Odoo enough.

Ulemper:

I don't have any real complaints yet. So far I haven't needed much technical support and things are pretty intuitive (once you start using it).

Selvakumar
Selvakumar
Technical Team Lead i De Forenede Arabiske Emirater
Bekræftet LinkedIn-bruger
Informationsteknologi og -tjenester, 11-50 medarbejdere
Har anvendt softwaren til: Over 2 år
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Covers most of the organisational needs but need customization as well

4,0 for 6 år siden

Kommentarer: Have experience of consulting and over seeing the implementation ( 14 Implementations) of Odoo from version 8 to 11 for the past 4 years.

Fordele:

1) Opensource and SaaS option 2) Easy to use - Maintained uniformity across modules 3) Availability of Third Party apps 4) OCA community support 5) No other opensource ERP covers Inventory (Product master - ability to handle product variance / Inventory valuation / Landing Cost) and Recruitment functionality like odoo 6) Odoo Enterprise Accounting reporting is a plus 7) Easy to customize or develop new module using Odoo Studio if your an enterprise customer 8) Developing new module even in enterprise will not take much time 9) Partners availability across globe is a plus 10) Having Ecommerce functionality in an ERP is great advantage

Ulemper:

1) Need customization for localization ( Both HRMS - End of service calculation and Taxation) 2) Must to have functionalities are moved from community to enterprise form Odoo version 9 onward till odoo 12 3)Must to have accounting reports moved to Odoo enterprise 4)Not providing incremental update to the existing version is minus 5) Different pricing for different region 6) Document management features could have been better even-though they released few more functionalities in Odoo 12

Svar fra Odoo

for 6 år siden

Thanks for the review Selvakumar! We appreciate the 10/10 for recommendation. Your key points in both areas were informative to read. We like to see the Pros in order to understand where our community finds the most value, as well as the Cons to see where we can improve. Note for some of these (such as Documents management) that our software is constantly being updated and improved by a global team of awesome developers to bring features like this to our users. If you are on the SaaS platform, these features are delivered to you automatically without any need to update or reconfigure (we like to make things simple and easy). Hope to see you at our next Odoo event to learn more about your experience! :)

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Internet, 2-10 medarbejdere
Har anvendt softwaren til: Over 1 år
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"Odoo: the key to more efficient and profitable business management - my testimony".

5,0 sidste år

Kommentarer: With Odoo, I have been able to solve several important business problems for my company. Firstly, the platform has allowed me to centralise all my business operations in one place, eliminating the need to use several separate software and tools to manage different functions of my business. This has greatly improved the efficiency and productivity of my employees, allowing them to spend less time juggling different tools and more time focusing on their core tasks.In addition, Odoo's project management functionality allowed me to better track the progress of my projects, set clear deadlines and ensure that tasks were properly allocated to team members. This allowed for better collaboration between team members and more efficient management of resources. I was also able to track sales and purchases more efficiently, using Odoo's stock management and invoicing features.Finally, one of the main benefits I have realised from using Odoo is better visibility of my business as a whole. The real-time dashboards have allowed me to track progress in real time, monitor sales and expenses and analyse business performance. This has enabled me to make better and faster decisions based on accurate data rather than estimates or hunches. In short, Odoo has enabled me to manage my business operations more effectively, reduce costs and improve the profitability of my business.

Fordele:

What I liked most about Odoo was its ability to provide a complete solution for managing my business. With Odoo, I was able to consolidate all my business operations in one place, from sales and purchasing management to project and human resources management. I also liked the flexibility of the platform, which allowed me to customise processes and functionality to meet the specific needs of my business. Finally, I found Odoo to be very easy to use, even for users without extensive technical knowledge. The user-friendly interface and online tutorials allowed me to get started quickly and take full advantage of Odoo's features. All in all, I found the Odoo solution to be very effective in streamlining my business processes and improving the management of my company.

Ulemper:

Although I really like the Odoo solution, there were a few things that I found problematic. Firstly, I found that some features were less intuitive than others, which meant I had to search longer than I would have liked to find solutions to my problems. Also, the initial installation process of Odoo can be a bit complicated, especially if you are not used to working with open-source software. Finally, I found that the online documentation and community forums were not always very clear, which sometimes made it difficult to find information on specific issues. However, on the whole, these problems were minor compared to the benefits I saw from using Odoo.

Mohamed
Mohamed
Consultant i Colombia
Bekræftet LinkedIn-bruger
Internet, 2-10 medarbejdere
Har anvendt softwaren til: Over 1 år
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I am very satisfied about Odoo because it has helped me to grow my online business.

5,0 sidste år

Kommentarer: I am overall very satisfied about ODOO's services and system ! Thank you !

Fordele:

Odoo is my favorite business partner for customer relationship management (CRM). Easy to use and fast implementation !

Ulemper:

I like all the services from ODOO so far so, keep going well !

Daniel
Operations Manager i USA
Emballage og beholdere, 11-50 medarbejdere
Har anvendt softwaren til: 1-5 måneder
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Odoo (6 months in)

5,0 sidste år

Kommentarer: Odoo is our new system for all things sales, accounting, CRM, and inventory. Overall experience has been great. Some challenges when it comes to implementing or changing workflow and knowing how to do it. overall has greatly improved operations and profits.

Fordele:

With Odoo it is your all-in-one software for everything you need. It is awesome due to its ability to link everything together. You can track down order from start to finish. Great system if you are looking for all in one CRM, accounting, and inventory system. Website building off of Odoo is super easy and has great features to implement for your customer. This software has greatly improved our sales team and overall customer satisfaction because of the all-in-one solution and visibility of your operations.

Ulemper:

Odoo is easy to use but it does have some challenges when implementing software or improving. This is due to the database has many ways it can be changed. If you have workflow you want to implement there could various ways to achieve it. I recommend ensuring you get as many support pack hours as possible this way when launching you can ask Odoo person as many questions as needed. You will for sure need someone great with software and can understand as it is sometimes challenging.

Julio
CEO i Ecuador
Ledelsesrådgivning, 11-50 medarbejdere
Har anvendt softwaren til: Over 2 år
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Odoo is Great!

5,0 for 5 år siden

Kommentarer: Synchronization of the whole operations of company

Fordele:

- User Experience very fluently - Business Scope is complete - Easy to develop and customize

Ulemper:

- Difficult to found technical experts - Difficult to found functional experts

Michael
Founder i USA
Arkitektur og planlægning, 2-10 medarbejdere
Har anvendt softwaren til: 6-12 måneder
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Improve customer service speed and training manuals and videos

5,0 for 8 år siden

Kommentarer: The software has the ability to do anything you want, but the process of customizing needs to be improved. If you are not very computer savvy, there is no way you could use this software or even think of ways to make it better. The customization team needs to take more of an assertive role with helping people figure out what they could do to improve their processes and their software. In addition, because it is so highly customizable, there needs to be top of the line customer service, which there isn't. There needs to be a tech support number to call at all times, because businesses are relying on your software. Right now if you put in a support claim, it takes 34-48 hours to receive a response and then there is so much back and forth, it usually takes 2 weeks to get anything resolved and in the business world, that is not acceptable. The customer service agents should pick up the phone after the first email, if they don't understand what is going on.

Fordele:

Customizability

Ulemper:

Difficult to learn and difficult to maintain without an IT department.

Svar fra Odoo

for 7 år siden

Thank you for your feedback Michael. We always appreciate hearing from our customers and their experience with Odoo. We are always improving our product and hearing what our customers think is important. Regarding the training, a few months ago we launched our brand new training platform to help people learn more about Odoo: https://training.odoo.com Note that if you already have a success pack, be sure to ask your consultant about a free access code to the eLearning platform. In addition we also have a lot of user documentation on our website, available here: https://odoo.com/page/docs I'm sorry to hear you've had some issues with the support team. Our support teams are now available 24/5 with teams located in the US, Belgium, and India to provide coverage across every timezone. I hope this helps and that you continue to enjoy your experience with Odoo! :)