Anmeldelser af NetSuite

It is a great ERP but it is not for everyone

Kommentarer: Accounting, Trasury. Reporting (but we ended up doing the reporting outside the ERP)

Fordele:

Netsuite has a lot of potential when automating processes. It is a great ERP for big Companies or big startups.

Ulemper:

There is not much literature about netsuite or learning material. Because of this, you are trapped with Consultants. Sometimes you might get lucky but sometimes no. I had both experienceThe ERP is complex to implement. It has become popular in the startup world but it´s complexity does not make it ideal for everyone. Yes. the potential is great but you really need to do a good research before jumping to implement this ERP

Corporate Controller

Kommentarer: I love working with NS, I think it's very user friendly, reporting is super flex and the ability to see consolidated reports at all times is incredible. The only things I think require improvement are the fixed assets repots and the billing schedules.

Fordele:

1. The option to see the reports on a consolidated level 2. Reporting and the option to customize report is amazing 3. Search line 4. The ability to edit transitions 5. Advanced IC JEs

Ulemper:

1. Billing schedules are very challenging- for example quarterly billing for 2 years and for 1 year requires 2 different billing schedules, the system can only divide the quantity for non annual billing schedules etc. 2. No as of date vanilla report to track Inventory in transit and accrued expense related to inventory received where an invoice was not received. 3. Fixed assets module reporting- for example if an asset was sold the accumulated depreciation would show on the same column as the depreciation for the period.

The most difficult project of my Professional life

Kommentarer: It has been more difficult than I ever could have imagined. You fix one thing and it breaks another. In the end we wonder if the consolidation of systems was worth it. Right now my answer is it was not. There is so much I would change if I was in charge at NetSuite. There really is potential for it to be good, but they would rather charge you a ton of money for some feature that is difficult to understand, and ignore your problems. The difference between the basic tier and the premium tier is 200,000 transaction lines to 2 million. So the value of 200,001 lines is the same as 2 million. That's ridiculous. They should have more tiers.

Fordele:

We like that we are using only one system for our accounting, fixed assets, sales, purchasing, inventory management, reporting. There are some things that are easier than they were before for us.

Ulemper:

This will be a long list. It's very frustrating to switch to an expensive system that cannot do what we thought it would be able to do, and has unexpected challenges that we just have to live with. - Parts bin verification button, box down arrow check-mark icon thingy. It's too small to see, and too many clicks. - Not able to batch print more than 100 invoices at a time. NetSuite does not care about this but its a huge deal when we have over 2000 invoices to download at once. We can easily miss 100. - Invoices disconnect from sales orders if they are changed, leaving the sales order open again. Which leads to double billing because we are checking our open orders, trying to close them all.  - Internal invoices create a receivable. It would be so much easier if they just didn't at all.  - Credit memos are an afterthought. It's like we're the first company you've dealt with that does them.  - No negative quantities are allowed on sales orders so adding inventory back into stock requires a credit memo. - The entire parts ordering process is so difficult for our parts people. You can't easily see how many you've sold in the past, you can't see how many your location already has on order, without flipping through screens. It's a cumbersome, slow , confusing process. The amount on order shows the amount for the entire company so it's totally useless. Then on the item receipt, we can't see the total dollar value per line so the guys are constantly receiving parts at the wrong dollar value, making AP's job really difficult. And since our developers cant fix it, and were on the basic service level tier, were basically told too bad, by an automated email from Oracle. It's so frustrating. - We can't add more invoice info to customer statements. Info like unit numbers. The statement function in the system is essentially useless to us. - Grey font on a white background in a small size that you cannot change. It's like Oracle said "let's make this as hard as possible for people with bad eyesight". - Some lists that have lots of items we can select ALL, but others, you can only select one range at a time either 1 to 25 or 1 to 100. No rhyme or reason to it. - The entire Item Receipt and Item Fulfillment process makes everything slow, and creates 3x more transaction lines. They are redundant. If we had known that every transaction line would appear on three different transactions every time, we would have known we were on the premium tier which would have cost more money and we wouldn't have chosen NetSuite. The basic level includes 200,000 transaction lines. So now we are over that number. This was dishonest from the sales process from the start. Now we are forced to pay an exorbitant amount to move up to the next tier. They held our system hostage for ransom. - They don't give your developers free accounts! For us that meant we didn't have enough accounts for all our employees. There's lots more but I think you get the point.

Netsuite for Ecommerce

Kommentarer: Would highly recommend, is a learning curve like any new system. definitely worth while moving too if your looking for progressive expansion

Fordele:

Full customization to handle drop ship and on hand stock, Security systems in place. workflows to enable automation to be setup. integrations with other platforms such as Yooz

Ulemper:

scripting knowledge is required one you get past basic customization, which if your unsure can be costly.

Netsuite Review from IGPES ERP Admin

Kommentarer: My overall experience with NetSuite so far has been quite interesting as I feel the need to know more about the application. There are functions on the platform that make a lot of the operational workload easier especially when it comes to reports. The application is dynamic and overall great to use for business operations.

Fordele:

1. NetSuite offers a wide range of modules covering financial management, CRM, e-commerce, inventory, and supply chain management. 2. Suitable for businesses of all sizes, from small startups to large enterprises. 3. It is cloud-based. 4. It is customizable and Flexible 5. Provides real-time visibility into business performance with robust reporting and analytics tools. 6. Supports multi-currency, multi-language, and multi-subsidiary operations, making it ideal for global businesses. 7. Regular updates and new features are automatically deployed, ensuring the system stays current with the latest technology and best practices.

Ulemper:

1. It can be expensive, especially for small businesses or startups, due to subscription fees, customization costs, and user licenses. 2. Requires a learning curve and may necessitate ongoing training and support. 3. Implementation can be time-consuming and complex, requiring careful planning and resources. 4. Occasional slowdowns or downtime may impact business operations

NetSuite System OK, NetSuite SuiteSuccess Implementation AWFUL

Kommentarer: Overall, the NetSuite Staff and project teams will make promises the can't deliver on. They will do anything to make the sale regardless of whether they are the right solution for your business.Then, when it came time for implementation, they make you sign these aggressive terms and conditions. When we had questions on them, it delayed our project team 4 MONTHS because their legal team could not explain their own terms.The software is also INCREDIBLY slow. The NetSuite team will try to upsell you once you discover this to increase your speed but they will not let you "test" the speed before agreeing to a 12 month contract.There also also a good amount of native limitations. Examples include, inability to get a vendor payment register showing the original amount, discount taken, and amount paid. Inability to take a discount exclusive of freight on vendor bills. Sales and Use tax limitations. The system can NOT handle use tax and you need to either script or purchase a plugin to get sales taxes to calculate correctly. Copy pasting data/ tabels to print on html pdf prints, etc.

Fordele:

The reporting functionalities and general business flow of transaction processing is good

Ulemper:

Sales Team Made Promises they can't deliver! During our initial review of the ERP systems, we went over all of our business processes with the NetSuite Sales Team and even provided process flowcharts and showed them what our system does. They were confident NetSuite could do all of that and more for us. However, when we went to implement, they fell short on SO MANY accounts. Basic things, like copy/pasting information info estimate forms and having them print with images are NOT possible with native functionalities.AVOID SuiteSuccess for implementation!! They are a cookie cutter implementation team and will not assist outside the most basic scope no matter what the sales team tells you. They basically just turn it on for you. Any specific things you may need for your business are considered customizations and you will be charged more for them. They had some very inexperienced staff assigned to our account that did things like missed MAJOR configuartion settings (making depts and locations required and fulfillments across periods), named native GL accounts differently so you wouldn't know why things were auto posting to the wrong account, did not review all print forms or assist in set-up, did not explain the GL impacts of different item types or how projects worked. They also did not assist with go-live data import AT ALL. You would be so much better off using a consultant. AVOID SUITESUCCESS.Software also has various quirky limitations. Do your research on reddit.

NetSuite: Real-time updates and synchronization of financial data.

Kommentarer: Time to automate various accounting processes which reduces manual data entry, minimizes errors and saves time allowing us to focus on more strategic financial activities.

Fordele:

Ease of accessibility for this tool has enabled real-time collaboration and flexibility for our business with remote teams from multiple locations. It can accommodate the growth of transactions, users and data volume without requiring significant hardware upgrades through its highly scalable features. Have highly dedicated security teams and infrastructure to ensure data privacy and compliance with industry regulations.

Ulemper:

The system could use a design update and be more effective in its multi-user mode functionality. Keep up on the positive improvements.

Review on NS from an admin perspective

Kommentarer: Overall experience from 4 + years using NS compared to other experience of ERP systems is positive

Fordele:

Customable reporting, easy configurable custom fields and modifying forms for different records

Ulemper:

From an admin perspective, customizing WF is not user friendly and is limited. Which forces us in some cases to use suite scripts to overcome issues. Creating suite scripts requires development knowledge, i.e. Java script and knowledge of Suite Script configuration. Since this is not accessible to all organization inhouse, this requires using a certified 3rd part vendor which is both time consuming and costly.

Detailed Inventory System

Kommentarer: Netsuite is able to give me all the inventory information needed to improve my business.

Fordele:

Their is a vast array of features and functions. Details of information for inventory and purchasing.

Ulemper:

It was difficult integrating my inventory from previous systems into NetSuite.

Powerful CRM and ERP software

Kommentarer: Overall, it has taken me some time to get up to speed with NetSuite, but it is a very powerful platform that can accomplish pretty much everything I need it to.

Fordele:

Extremely powerful platform, with almost every feature you could need from a CRM/ERP platform.

Ulemper:

Steep learning curve, and the user interface is not the nicest or most intuitive.

NetSuite Review

Kommentarer: NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.

Fordele:

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Ulemper:

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Good ERP for Medium-sized Businesses

Kommentarer: Our company switched to NetSuite from using QuickBooks for years. NetSuite is a much more robust software, and what drew us to it was the reporting capability. So far, after 18 months using the product, it's been a challenge to extract the reporting we were sold on. It seems like a classic disconnect between the sales rep and the technical team and/or actual execution. Or, maybe our expectations were just too high.

Fordele:

NetSuite keeps track of our accounting activity well. As NetSuite will tell you, they were built with Finance as their first priority. The software is a single source of truth for the majority of our business activity.

Ulemper:

There's a steep learning curve for getting the most out of the software, specifically around reporting. And there is literally no support from the NetSuite team unless you pay big quarterly fees for their Advanced Customer Support on top of the regular software costs. It seems like the NetSuite team would want you to be equipped to properly use the full functionality of the software, but they don't seem incentivized to proactively educate and/or support their clients. This is not to say competitors will do any better. In fact, I believe NetSuite offers the most value as an ERP to medium-sized businesses.

Great for a complex business

Kommentarer: Overall, it has been very positive. I have used Netsuite in each of my last two roles, in very different environments and it has worked well for both.

Fordele:

What I like most about Netsuite is that it can do just about anything and integrate with anyone. Because it can handle both financial and non-financial information it really can be your single source of truth.

Ulemper:

It is huge, with many different modules. Because of that it can be a bear to implement and requires a lot of ongoing maintenance

Superior long-term planning and control tool

Kommentarer: With NetSuite, all of your information is in one place, making it easy to look for a new job. NetSuite will notify all employees of new business demands on a regular basis. Supplier-worker communication will be boosted by NetSuite, leading to fewer disruptions in the supply chain.

Fordele:

With NetSuite, we are able to effectively manage both day-to-day operations and the planning of project resources. It's easy to pick up and use, flexible enough to work in any circumstance, and facilitates precise, real-time communication amongst team members.

Ulemper:

After some practice, using NetSuite is straightforward. Once you're familiar with how everything in NetSuite fits together, it's a breeze to use. However, it occasionally requires technical assistance, which might disrupt your operations, just like other Oracle systems. Truth be said, I quickly become weary of the current interface's barebones simplicity.

Great System that helps with professional and business growth.

Kommentarer: Overall it is a great system and can be configured to our business needs. We do have a consultant who we work with weekly to help us with this things because it is not easy to create a lot of these customizations on our own. I would love the ability to create reports and saved searches without a consultants help.

Fordele:

I like that Netsuite has so many fuctions to customzie to your business needs. I like that Netsutie integrates with many outside apps or tools for better interface. It provides room for various stages of growth for a company. I like that Netsuite also provies opportunities for professional growth and networking.

Ulemper:

Implemenation was not the best. We needed more expertise on the products that made sense to our business. We are finding that our billing module is not the right fit and will have to implement a new billing module which will cost of more time and delay our growth we could have had from the beginning. Some of the functionalities that should be basic are still needed to be customized such as reports for AR, unbilled and deferred revenue.

Everything you need for accounting.

Kommentarer: Our accounting department was able to scale from QuickBooks to NetSuite but with a lot of training. Our development team has had to walk away many times just trying to get our applications to connect.

Fordele:

NetSuite definitely has everything you need from an accounting system. You will need training and there is a steep learning curve, especially if you're upgrading from something like QuickBooks.

Ulemper:

As a developer I found integration challenging. There's a lot of permissions that you need to set for the user and if you're not an admin, you will find this tedious. I understand the need for various levels of security, but between tokens and keys and permissions, it's been a big headache. Once you are connected, you need to know the table relationships before you can begin writing code to exchange data.

Net-suite Review

Kommentarer: Overall, our experience with NetSuite has been highly positive. The platform has significantly improved our inventory and order management processes, providing us with real-time visibility into our operations and helping us streamline our workflows for greater efficiency and accuracy. While there was a learning curve during the implementation process, the benefits we have gained from using NetSuite have far outweighed any initial challenges. We are extremely satisfied with the platform and its impact on our business.

Fordele:

What I liked most about NetSuite was its comprehensive suite of inventory and order management features, which provided real-time visibility into our inventory levels, streamlined our order processing, and helped us optimize our warehouse operations for greater efficiency and accuracy.

Ulemper:

What I liked least about NetSuite was its initial complexity and the learning curve associated with setting up and customizing the system to meet our specific business needs. Additionally, the cost of implementation and ongoing maintenance could be prohibitive for some businesses.

Extremely robust and customizable, yet archaic, poor interface, and too expensive.

Fordele:

The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove. Integration apps, along with native functionality of workflows can put your business in a “semi-autopilot mode.” Practically limitless reporting capabilities. You can manage almost every aspect of the your organization while enforcing internal controls and monitoring employees with full visibility. I would recommend for enterprises with no less than 8M in sales and with at least 8 or more users to leverage the full functionality of this role-based system. Netsuite is built to fit the needs of each role within your organization, from the sales rep and warehouse manager to the A/R clerk and controller.

Ulemper:

Nasty corporate culture. No accountability for system issues, error, or outages. Sneaky contracts that will hook you with discounts and raise fees exorbitantly after your are stuck with your data and huge conversion costs. Nightmarish implementation that Netsuite outsources to foreign “professional” services that know pretty much the same as you would do from the get go. They barely speak English—incorrect setup caused us much lost revenues and frustrated, burned-out employees. Never believe Netsuite reps who say implementation can be done in 3 months. Be prepared to spend a hundreds of hours to understand the software - it is not always intuitive. Plan comprehensive employee training. You will most likelly need a full time administrator to support users due to the high learning curve. As a retail and distribution company that grew out of Quick Books Desktop, Netsuite was apparently the the next solution. Although I still believe the software has much to offer, user interface is about 10 years behind time. My dream is that super user-friendly QuickBooks Online launches an Enterprise version one day.

NetSuite - Great ERP for mid-size/private companies

Kommentarer: NetSuite is great overall. We have reliable numbers and the ability to create a search or report to facilitate data analysis. We have been able to automate a lot of processes (expenses, amortization, sales tax) and the interface is generally user-friendly.

Fordele:

NetSuite is scalable. I've used NetSuite at a company that was doing $200M+ in revenue and a company that is at $60M in revenue. I also really enjoy that NetSuite can be almost completely customized to your industry and business. NetSuite provides for a lot of automation of processes that Quickbooks cannot handle. It is also a better source of record-keeping as everything is somewhat seamlessly connected. The batch upload of journal entries/transactions and upload in general is extremely useful and saves so much time. My previous company used the Fixed Asset Module which was great for record keeping and for systematically recording amortization on a monthly basis. This was also extremely useful to ensure that our policy was uploaded as the amortization rule set, reducing errors in the amount of amortization per asset. The ability to report on the total assets and have their history in one spot proved useful for our audit. Currently, we are implementing rules for 606 and the multi-book and ARM add-ons have proven very useful for our reporting purposes. I really enjoy NetSuite's use of rules for transactions as they can vary from company to company and item sku to item sku. I love the saved search function too! So much flexibility for creating reports helps us create reports for month-end reconciliation purposes.

Ulemper:

SuiteAnswers has a terrible algorithm for their search bar. The system is also not as intuitive as others since the actual home screen itself is customized by role. We have also run into the need for an consultant/more technical administrator to provide working scripts for some of our reporting. People with NetSuite should not expect the system to do everything perfectly, sadly the call center is far less helpful than the US-based consultants at NetSuite. However, you can always escalate to your sales rep. Our solution is hosted and at times runs slower than I would prefer. I wonder if there is a way to increase the speed at which we can click through multiple cells or post a large amount of journal entries.

Overrated and overpriced, not user friendly, raises price 10% each year

Kommentarer: Just read above. This software is overpriced trash. I haven't heard good things about their competitors either, but I would rule out NetSuite if an implementation was tasked to me. I get frustrated with this software at least once a day, even after all these years. The lack of common sense and easy to implement things is everywhere in this software. The UI requires clicks through to many pages to accomplish a simple task. I cannot discourage companies enough not to choose NetSuite.

Fordele:

It's in the cloud and there are a lot of third party integrations that facilitate its usage and remedy some shortcomings.

Ulemper:

This software is not easy to use. Creating a report or saved search takes an expert level knowledge to do and a lot of free time. Their how-tos and help guides are scattered and only show up non-relevant information. Access to a learning library requires purchasing licenses for each user at a cost of over 5 digits or more. First party add-on modules are NEVER fixed for bugs - things like sorting by name only sort the current page and not the entire population - report to NS and I hear crickets. DO NOT BUY FIRST PARTY MODULES - ONLY BUY THIRD PARTY MODULES THAT INTEGRATE WITH NETSUITE IF YOU MUST. Lastly, they will try to find a way to raise your price about 10% every year because they know the barriers to exit are too high.

After you climb a steep learning curve, NetSuite is incredibly powerful.

Kommentarer: We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.

Fordele:

NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated. For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement. For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement. NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations. Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented. It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system. The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.

Ulemper:

NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system. There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms. There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort. NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating. Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone. Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included. Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.

NetSuite is a very easy solution for order placement

Kommentarer: I think it is a great system and very easy to use once you learn it. Within a few weeks I had the system pretty much mastered. Now after two and a half years, I don't even have to think about things, I know exactly where to go for the task I am doing.

Fordele:

It is a great program for inventory management and order placement once you get through the learning curve, which is not very hard to learn. Their support team has been out standing in training us and helping us through the learning of this software.

Ulemper:

There are some steps that could be made easier with some adjusting of the software. Once particular thing is when using the search box to find a particular inventory item, if it is a popular item it will pop up all of the quotes and conversations about that item first instead of the first thing on the list being the product itself. It just requires an extra step to get the inventory item to pop up first. You have to go back to the search box and put inv: before the inventory item and then it will be the only thing that pops up.

Incredible system to drive improvements in our business processes.

Kommentarer: It has allowed us to improve decision-making, we keep the data organized, process automation is very efficient, it is a software that guarantees maximum management performance throughout the company, with NetSuite we are constantly growing thanks to the various functions.

Fordele:

I really like the analysis in real time, it is an ideal software to find efficient solutions to any problem that has been presented to us, it has good visibility of our business, I like it because it is a very adaptable software, the power of automation that it offers is very efficient, navigation is simple, it allows us to be scalable.

Ulemper:

NetSuite is a bit of an expensive product, which can be a handicap, but we see the benefits over the value of the product, and feel that it is a great piece of software to achieve more noticeable results than similar software.

NetSuite Purchase

Fordele:

Ability to combine multiple subsidiaries into one system with the ability to roll up reporting and view vendor data for all subsidiaries in one locations

Ulemper:

The customer service once you get past implementation doesn't seem to mesh exactly with what we need. We have lots of follow up in areas like "how do you like our ACS service" or "how are you taking advantage of LCS", etc, but when you have any issues with any of those items, they just drop.

Extremely Deceptive Practices - No Accountability

Kommentarer: Netsuite is a good product, harder to learn, but they are a very deceptive organization and nobody stays long enough to be accountable when things go wrong. They told us what platform size we fit in and then doubled the price on us after the first year saying we were using too much data. They actually showed us a chart that we were using double the allowed data on month one -- they sold us the wrong level. If they had told us we were in the higher priced category we NEVER would have migrated over. We were stuck with them an additional year to allow us time to integrate to another platform. Buyer Beware!

Fordele:

The product is good, no problem with that. They lied to get us to integrate and it cost us thousands upon thousands of dollars and tons of time.