Anmeldelser af Fresha

The best

Fordele:

I am a professional in hairdresser and I highly recommend this booking system. easy to custom or to use. It does what you looking for. Vincent hair passion.

Ulemper:

Should be able to have more pictures, it is limited to 4 on the venue. And please if you could add some pictures for each services would be fantastic!

Highly highly recommend fresha! Just try it out, you'll thank me later!

Kommentarer: Love love love fresha! I'm not paying an arm and a leg and the people that work at fresha genuinely care about you and want to make your business grow. These are Canadian locals that want to help Canadian businesses. I recommend fresha to everyone who needs a booking software... They are just that great I want to support them like they support small businesses!

Fordele:

I'm somebody who has difficulty just using Google sometimes. Fresha is so easy to set up and use, everything is straightforward and uncomplicated. They're booking software is free to use and when you get their POS machine, and you will want to, you don't pay a monthly fee, just a tiny percent (like 2.6% or something close to it) on purchases made only with the POS machine.

Ulemper:

There's nothing that I dislike but one suggestion I would make would be with the cancellation policy, I wish there was a way that you could make it so that you could pick and cost different parts of each tier of the cancellation policy.. something light like if they rebook or cancel 24 hours before their appointment there is no penalty but a no-show gets charged 50% of what their bill was going to be.

Booking made easy, concerns with customer service

Kommentarer: Makes booking online easy however I wish there was better customer service

Fordele:

The platform is easy to use and has lots of features that improve online booking

Ulemper:

The customer service isn’t the best in responding promptly

Easy to use, needs more customisation

Kommentarer: The platform is easy and effective however it lacks customisation and customer service takes a while to respond.

Fordele:

This platform is easy to use and effective. It is also affordable in comparison to other softwares

Ulemper:

Lack of customisation on SMS reminders and customer service took a while to respond to me

I am currently using it and am satisfied with it.

Kommentarer: Because it was a small company, we only used Excel. After learning about this software, I was able to achieve overall integrated management.

Fordele:

It is convenient because you can also manage it with your smart phone. We were able to attract more customers and new customers through the online reservation system. Inventory management is easy. It is also convenient to automatically send SMS notifications to customers.

Ulemper:

There aren't many inconveniences yet, but I wish the cost of sending a text message would be a little cheaper.

BADASS company and customer service!!

Fordele:

We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO!

Ulemper:

Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up!

LIGHTYEARS AHEAD OF THE COMPETITION

Kommentarer: I made the switch from Mind Body, and within days, my whole team absolutely fell in love with it. Afterwards, my clients have now done the same

Fordele:

The interface for both clients and operators, it's smooth and never glitchy, it's EASY as can be, the price is unbeatable, and the customer service is excellent.... Like a Tesla, this is software that gets BETTER overtime. Can't wait to see where it goes!

Ulemper:

Still waiting to find one. I suppose the marketing items could be expanded, but they keep us posted about that which is very nice.

The best software for business owners

Kommentarer: Love it.

Fordele:

The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app.

Ulemper:

I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge.

Best App for appoitments

Kommentarer: Good customer service and great features

Fordele:

It's simple and efficient. Has all the features we needed Getting appointments /cancel / no show / selling products / more than one stylist with no extra costs

Ulemper:

Sometimes has a slightly delay - 2-3seconds

Great Concept & App, Needs more Users

Kommentarer: Overall I found the app to be useful while living in an urban area as there can be so many places to choose from for different treatments, however, very few places in rural areas have signed up for the app

Fordele:

App is easy to use and has a good search function to help find what you're looking for

Ulemper:

Lack of salons that are on the app, some other apps have more choice for places to book

A nightmare transition

Kommentarer: It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint.

Fordele:

I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well.

Ulemper:

We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card on file. It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards. Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, [SENSITIVE CONTENT].

outgrew fresha

Kommentarer: Fresha is a good software for a sole proprietor. they have weird hidden fees.. It feels sometimes shady when I would've paid a monthly amount. it allowed staff to cash out packages and not cash out the appointment but the appointment would show closed. this caused a lot of lost money.

Fordele:

customer service was great and helpfulclients found it easy to bookdeposits were taken easily

Ulemper:

switching to another software was a nightmare everything is wonky.commission was always incorrect but only for a few transactionsa couple times my scheduled deposits were delayed once for a over a week. unreliable.

Amazing

Kommentarer: Brilliant great managers that keep you on track to make sure you are optimise all the features that are constantly being updated

Fordele:

A very efficient and effective online cloud based booking system, we get amazing feedback daily from our clients on how easy it is to use, it has practically reduced our no shows to zero . Great for the whole team , great for rebooking clients and the appointment reminders are brilliant.

Ulemper:

I think the updates need to be updated quicker.

Poor customer care

Kommentarer: Horrible can never reach anyone $200 balance that 90% should not be charged for

Fordele:

Nothing. Dishonest company. Can never talk to a real person to get things resolved. They charges things by fraud

Ulemper:

Dishonesty. Charge for things they should not. They book fake appointments to collect 20%. They charge for existing clients. Too many glitches and always an excuse like the owner is using links incorrectly. So they have a link that no mater who schedules from it, we are charged 20% I’ve emailed 5 times in a week and have asked for someone to call and have yet to get a response

All Around Great Company/Brand

Kommentarer: Not only do they have great software, but they have an amazing culture. I saw an advertisement for them, commented on my experience with their product, and congratulated them on their exposure and success. They sent me a PERSONAL message. Emoji’s and everything! In response to that comment. They are getting everything right.

Fordele:

This software is very user friendly: Simply organized- Uses basic interfacing structure that makes everything easy to find, allowing us to perform tasks efficiently and easily, and it very easy to train staff. Easy on the eyes- I am a people person, not a technology person. I don’t like the big flashy nonsense, crazy fonts and colors and the disappearing and reappearing functions on some of these “modern” software systems. Those things are great for advertising, not great for integrating business software. Everything is plainly labeled, all your options are programmed in an easy to search dropdown menu, and it doesn’t over stimulated your brain. Good things are built on perfecting the basics, and these guys have just about done it. Takes the load off by enhancing customer service- In the past I have had to take on the time consuming task of sending reminders to each client/customer scheduled personally. As a professional who strives for customer service perfection, knowing that rep sends auto-confirmation and 24 hour reminders relieves a lot of stress. All I have to do is input the correct basic information, then Shedul takes it from there.

Ulemper:

Honestly I have not found something negative about using this software. I am not the one who customizes our particular account, I am a user only. However, from a user perspective at least, this software hits all the check marks.

Excellent booking system, helpful knowledgable staff, a must for any beauty business

Kommentarer: Just wanted to give my feedback to anyone who may be on the fence about upgrading to the paid version of Fresha. I had a call 2 weeks ago about the changes and arranged a face to face call with [SENSITIVE CONTENT HIDDEN] last Friday. I was initially scrambling to look at other systems and went into the meeting with a notepad full of reasons why I didn’t want to upgrade. Don’t get me wrong, I am so grateful to have had a free system for 4+ years but I felt if I had to pay for it I needed it to work for better for my business .
[SENSITIVE CONTENT HIDDEN] was incredible, he was so patient with me, helped me work through all my problems (mostly user error🤭) and went through Fresha plus with me. I’m currently using square and switching to Fresha plus terminal will leave me better off, I will pretty much make up the cost of the terminal in a week. The marketing section blew my mind, it’s going to entirely change the way I run my business in the click of a few buttons. The no show protection is going to also make a huge difference in the everyday running of my business.
I realised that I have a support person there for whatever I need, any issues I had or have going forward I have a contact from Fresha who is there to help make my business run smoother and more efficiently. [SENSITIVE CONTENT HIDDEN] knowledge of the system is 2nd to none and being a sole trader it’s quite nice knowing I have someone at the back end ready to help. Lean on these people, they are a wealth of knowledge.
I highly recommend the upgrade!

Fordele:

It makes my business run more efficiently, at a higher profit and a seamless experience for my clients. Everything about this system just works, the team have done an excellent job.

Ulemper:

5 years in and haven't come across anything I don't like yet, their system is constantly evolving and they take feedback and requests from clients VERY seriously (ie. they make the changes needed)

Use with caution

Kommentarer: I tried updating my bank account information and it took MONTHS! The process is so incredibly difficult that it makes me want to just find a better software. You have to upload several documents, wait for it to be verified which can take weeks, then you have to take your card terminal offline and wait for it to be reprogrammed which takes several days, then you have to re-board your terminal which can be tricky. Then for some reason after doing all of these steps, it was still depositing funds into my old account. Now they want me to re-do everything and then update ALL the booking links on my website. This is a nightmare. I was able to create a square account and have my bank verified instantly, so I will just use that from now on and even though the card fees are slightly higher, I'm still saving without all the hidden fees and 20% commission that these thieves try to take.

Fordele:

Very simple for people that just need a basic software

Ulemper:

Hidden fees like charging 20% for "new clients" even if they are existing clients that book with a new account. Sometimes existing clients will forget their password and just create a new account to book an appointment out of ease. Fresha claims they will recognize emails and phone numbers and not classify them as a new client but this is false. They will charge you 20% and the software doesn't allow you merge the clients together. You have to delete the new account your client created and then re-book with their existing account and then try to help them get a new password. It's absurd.

Very Simple and User Friendly

Kommentarer: I am a freelance makeup artist who has been searching tirelessly for a scheduling app that can make booking easy, track my clients and their appointments, and accommodate discounts, gift certificates and group and appointments. My experience with Fresha has been great thus far, and I don't see myself moving away from it anytime soon.

Fordele:

First, Fresha is really easy to use and the layout of the software is quite beautiful. All the symbols and labels are found to the left of the screen. They're clearly visible, they're accurate and are easily distinguishable from each other. Also, The process of setting up and creating your booking website is very simple and straightforward. There really is no need for a tutorial of any kind. However, tutorials can be found on YouTube. I never needed to use any of those. One of my absolute favorite features is the ability to create vouchers for sale. Although the option to sell the vouchers on my site is not yet available in my region, I'm still able to create them and sell them on my own. Once paid for, I can then email the voucher to the recipient, and they can go ahead and use that voucher to book or subsidize the cost of services on my site. Also, I love Fresha Plus. Fresha Plus is not a separate app, but is integrated into this software. The features of Fresha Plus have proven to be very useful. This is especially so as it relates to integrating my Fresha with my Instagram and Facebook business accounts. Persons can now book with me on Fresha by clicking my 'Book Now' button on either of those social media pages. It also gives an option to integrate Fresha with Reserve with Google so that persons can book with you through Google Maps and other Google platforms.

Ulemper:

I like Fresha, but there is one main feature that is missing. There is no option to create or incorporate add-on's for appointments when booking. Add-on's are offerings which clients may desire to receive and pay for in addition to their original booking. Those other offerings are charged separately, but their incorporation may not necessarily lengthen the service time. To incorporate add-on's, you have to create a whole new service and incorporate those extras as options, or calculate the actual total after having sent the client an invoice through Fresha. So, the client cannot get their true total initially if they want to add any other options to their service. There is definitely a need for the 'add-on' option, as its absence is really felt in a great way.

poor customer service - actually NO customer service

Kommentarer: Frustrating and dissapointing.

Fordele:

its easy to use and free and at the time I was lucky enough to get a response from someone when I made enquiries, however a couple of years down the track and you get zero support and zero response.

Ulemper:

its slow and when its not working you cannot get hold of ANYONE to help you. No contact number, no tech support, no virtual assistant just send an email and wait for NOBODY to respond to you while your clients cant book online and your business loses money by the second. Frustrating. I would rather pay for a platform that can actually assist you rather than a free one that leaves you hanging.

My Search For Software Ends Here!

Kommentarer: My over all experience has been a complete pleaser. I am completely cyber challenged, seriously, this is the first Software program that I've ever been abke to use with such confidence. I love it!

Fordele:

I love EVERYTHING about this Software! I'm in my 50's, yup old school, always felt I was one of those hard to teach an old dog new tricks people. But I downloaded the free version of Shedul, a bit intimidated I played around with it adding my products & sevices etc... very simple to do. I finally got up the nerve to actually start booking clients... but also continued to use my old appointment book as a back-up.. yup still intimidated by these on line things. However, in about a week, I saw how much more this appointment booking Software did, I was so amazed & confident, I ditched my old hard copy appointment book. I no longer had to give my clients a handwritten appointment card or call to remind them the day before. It also helps with accounting, keeps track of your sales, prints out receipts, monthly reports... what more do you need?? And this is the FREE version!! Its a keeper.

Ulemper:

There's really nothing that I don't like. I see there's an email you can set up to send clients promotional offers etc. I have to look into that, I'm not sure if it comes with the free version. The only thing more I would like is perhaps an occasional email update from the company to give me tips or provide info about other features that Shedul can do to make running my business easier. Otherwise NO complaints. If an old dog like me can use it with confidence, anyone can.

Great scheduling program

Kommentarer: I have been using Shedul as a scheduling tool. This has helped me to be a lot more organised and has prevented me from double booking staff which was happening before. It saves me time when taking bookings because I can see all my staff's bookings for the day on the same screen. I love how easy it is to use and I hope to keep using it for a long time.

Fordele:

- Shedul/Fresha is REALLY easy to use. We are a surf school, not a salon and I was able to adapt it to fit our needs easily. Even staff who are not good with technology were able to log on and easily use this program. I've used many different scheduling programs and this one has been the best for my needs with this company, and definitely the easiest to learn to use. - Adaptable - I was able to set up products mostly as I needed to even though they are not the products the program was intended for. - The software has not crashed the entire time I've been using it. I have had no technical problems with it, which is great!!! - Support - [SENSITIVE CONTENT HIDDEN] from the Shedul team contacted me and asked if I needed any help, or if I had any suggestions or further needs from the software - this was impressive!! - Ease of access - I can be logged on on my computer, phone and my bosses phone all at once with no problems

Ulemper:

I'm looking forward to the class feature being added, this will be very helpful for our business. It would be nice to be able to view multiple days and multiple staff at the same time on the calendar but I am happy with how it is currently.

Choose something else...

Kommentarer: I do not recommend this company. The headache and frustration of dealing with them is too much. If I did not already have my clients set up in their system, I would be switching to something else.

Fordele:

Fresha is easy from a set-up perspective. It’s easy to set up clients, booking appointments, etc. It all goes downhill after that.

Ulemper:

I ordered a debit terminal in December 9, 2020. My business was scheduled to be open for business by the new year. There was no sign of my terminal. I emailed. I got a call. The guy had to “review my details” (which were already provided on the application) to see how much I would have to pay for the terminal. Except on the website it says it’s included in the 2.29% plus $0.20 per transaction fees. I’m already very upset at the delay only to hear about these extra costs. We go through the details again and then it’s determined that with my total sales the terminal is free. They’re going to send the terminal right away. This was in early January. It’s now February 3, 2021. I STILL do not have a terminal. I had emailed again in late January and received another call. The manufacturer was behind and if I wanted a machine that didn’t print receipts, it would be shipped that day. Yes, that was fine. Three days later I emailed again to get the tracking number. It still wasn’t shipped!!!! It finally shipped on January 18. It arrived in Lachine, QC in January 25. It’s still sitting there.

Severely limited, bad long-term choice

Kommentarer: Shedul is a deceptive piece of software because it is clean, good-looking, and easy to get started. But it is a terrible option in the long term, unless you plan to be a small business that never grows or you plan to pay someone to manually handle all of your scheduling and business-flow processes forever.

Fordele:

Very easy to setup and use. My staff were able to pick it up right away with minimal learning curve. The online booking system for clients is simple and clean.

Ulemper:

No Google Calendar integration = dead end software. You cannot automate *anything* with this software, meaning you will be stuck manually handling everything related to booking for as long as you use this software. This means you will have some serious pain as your business grows. Worse yet, the online booking system is more a marketplace than anything else, making it very simple for your prospective clients to inadvertently end up on a competitor's booking page. Ouch!

Great for a cheap alternative

Kommentarer: Great starter software for small businesses not wanting to break the bank for all the bells and whistles. They were great at listening to what consumers/users wanted and upgraded often to stay with the times and have many options available for all types of businesses needs.

Fordele:

I loved that it was free when I signed up years ago. It didn’t have all the extra features I would have loved, but for the price, it was great to get my business started. I’m sure they have added many more features since then and have an upgraded paid version.

Ulemper:

With the free version I had signed up to at the time, you couldn’t send out custom forms and have online booking. I believe this has since changed but was part of the reason I switched to a different booking software.

Pharmacy vaccine appointments are never an issue

Fordele:

WE ABSOLUTELY LOVE using fresha at our community retail pharmacy! We are independent so we dont have any fancy apps that book our appointments for us! So we started looking online to see if there was anything that we could use that would help us with appointment scheduling! Im sure everyone knows in the pharmacy world that booking appointments for covid vaccines, flu vaccines, and all other types of shots is very difficult during the fall season! this makes it so easy and we even color coordinate our shots so its clear and easy to see

Ulemper:

Fresha charges for text messages to send to people that make appointments which as a small business you may not want to opt into. We actually don't opt in as its pricey however we would love to if it becomes available for free or at least cheaper