Anmeldelser af Zoho CRM

4,3 (5.907)

Om Zoho CRM

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.

Læs mere om Zoho CRM

Fordele:

I like that it is very flexible, there are many customization possible and the customer support is great.

Ulemper:

The programming language for the custom functions. Also the Document merge function, lack of fonts, merging wrong characters sometime.

Bedømmelse af Zoho CRM

Gennemsnitlig score

Brugervenlighed
4,1
Kundeservice
4,1
Egenskaber
4,2
Værdi for pengene
4,3

Sandsynlighed for anbefaling

7,9/10

Zoho CRM har en gennemsnitlig vurdering på 4,3 ud af 5 stjerner baseret på 5.907 brugeranmeldelser på Capterra.

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Filtrer anmeldelser (5.907)

Deepanshu
Deepanshu
CTO i Indien
Bekræftet LinkedIn-bruger
Luft- og rumfart, 11-50 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

ZOHO - A economical option for Mid sized organisation that cannot deploy salesforce or SAP

5,0 sidste måned Nyt

Kommentarer: Mindblowing , Perfect for Small and Mid sized organization , and can be deployed without hiring high end technical person

Fordele:

The price , It is way to economical as compared to salesforce or SAP , that requires tons of financial input , and even after that Salesforce need expert manpower to manage and calibrate as per your organization need

Ulemper:

Since I have been working as Salesforce developer as well and I am certified salesforce coach , I can say Zoho is perfect on its part , The only backslash is the community behind salesforce is much stronger than ZOHO developers and that where it need to focus on , rest it is perfert

Overvejede alternativer: Salesforce Sales Cloud og HubSpot CRM

Grunde til at skifte til Zoho CRM: I was getting what my client needs in his budget

Puvinthan
Sales & Marketing Operations Executive i Malaysia
Hospitals- og sundhedsvæsenet, 51-200 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

A good Product Where Everything is Limited for You to Upgrade

4,0 for 2 uger siden Nyt

Kommentarer: It was a very neutral experience. Be sure to have big bucks to spend when migrating to this software because everything they own are bespoke; you want something you have to buy it. And its neverending for them to keep pushing you to the highest plan.

Fordele:

It is similar to SalesForce. Easier to use when you can just plug and play certain things and features. Their customer service is good though. Helped me a lot when i go through certain blocks of work that needs to be done.

Ulemper:

You got to keep spending a lot of money for every features that you wanted to customize. The sales will keep ask you to buy the higher package for you to fulfill basic requirements.

Overvejede alternativer: HubSpot CRM

Grunde til at vælge Zoho CRM: To explore a product that has similar features and functions like Salesforce and cost effective. Plus we were looking for all in one package for Marketing and Sales including Customer Service.

Ændret fra: LeadSquared

Grunde til at skifte til Zoho CRM: We were promised that Zoho CRM can do the stuffs that lacks in our previous product used (Leadsquared). Apparently for us to use the said features we never knew that we had to subscribe for a higher subscription to get what we really wanted. Its too late as we have migrated to Zoho CRM

David
David
Merketing Experte i Tyskland
Bekræftet LinkedIn-bruger
Markedsføring og reklamer, 2-10 medarbejdere
Har anvendt softwaren til: 6-12 måneder
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Die Wollmilchsau unter den CRM Tools mit vielen Baustellen und unterirdischem Support

2,0 sidste måned Nyt

Kommentarer: Eine eierlegende Wollmilchsau zum Billigpreis?!
Jein, allerdings wie so oft
"wer alles kann, kann nichts so richtig!"
Der Umfang ist schier unglaublich, was gleichzeitig auch der größte Nachteil ist, es bedarf sehr viel zeit sich da rein zu arbeiten und schnell stößt man überall an die Grenzen der Tools.
Propagiert es zum Beispiel den Ersatz für Calendly, Zoom, Google Drive, Zapier zu bieten, ja auf den ersten Blick schon auf den zweiten Blick stellt sich heraus, nein Zuverlässigkeit, Qualität und Support sind meist mangelhaft.

Fordele:

Der Umfang an Tools ist der beste Vorteil, gleichzeitig auch Nachteil. Man kann schnell starten und findet eigentlich fast alles, was es online braucht um Marketing zu betreiben. Für den Umfang ist es Billig, anders kann man das nicht sagen... Allerdings spiegelt sich der Preis auch in der Leistung wieder... Man kann sehr viel selbst reinprogrammieren, was einem fehlt. Dafür benötigt man allerdings entweder viel Zeit oder Kapital um es machen zu lassen.

Ulemper:

Viele Tools sind zu einfach gehalten und es fehlen essenzielle Einstellungen. Schnittstellen funktionieren nicht, auf Nachfragen wird nicht reagiert, erst die Frage bei der anderen Seite der Schnittstelle ergab, dass dort seit Monaten die Rechnung von Zoho für die API nicht bezahlt wurde und daher die API deaktiviert ist. Das ist der Punkt gewesen, an dem ich dann Zoho verlassen habe! Vom „Kundenservice“ nach nun 2 Wochen immer noch keinerlei Reaktion seitens Zoho dazu. Viele Tools stecken noch in den Kinderschuhen und BUGs zu melden sollte man öfters einplanen. Einmal installierte Tools kann man nicht mehr deaktivieren und so entsteht nach anfänglichen Tests ein enormes Durcheinander. Nicht mal der Support hat die Möglichkeiten ungenutzt überflüssige Tools aus der App Übersicht zu entfernen.

Overvejede alternativer: Odoo og Pipedrive

Grunde til at skifte til Zoho CRM: Günstiger und umfangreicher im Nachgang ein Fehler der mich viel Zeit/Nerven gekostet hat. Nun gehe ich wieder auf einzelne Lösungen, ich mag es, wenn alles funktioniert und der Support 5 Sterne Niveau hat.

Balaji
Associate Manager - Program Management i USA
Bioteknologi, 5.001-10.000 medarbejdere
Har anvendt softwaren til: Over 1 år
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A smart tool to mange your CRM data

4,0 for 2 måneder siden Nyt

Kommentarer: Its a great tool, initially we are much favor of using this platform, but over a period of time, we are not able to work with out Zoho tool. We were dependent on multiple tools to manage our data and the Zoho platform has come as a great support.

Fordele:

The new analytics feature is one of the great option which helps us to visualize the details in a pictorial format like graphs, chart etc. The huge number of customized filed allowed by the platform make us agile in presenting and managing the data. Predefined reports is a plus and it reduce the TAT of creating everything from the scratch.

Ulemper:

For some reason, I am not a great fan of new reports creation flow. The old ways of creating the reports has 2 columns and we can chose what we need and what we don't. Now also we have the same concept but in a parent and child flow. May be we are used to the old workflow and it might take for us to get used to the new reports.

Overvejede alternativer: Bitrix24

Grunde til at vælge Zoho CRM: When we were using sugar CEM we don't have much features which we get from Zoho.

Ændret fra: SugarCRM

Grunde til at skifte til Zoho CRM: Initially it was free to use, so we chose to go with Zoho CRM

renaud
CCO i USA
Hovedkontor, 11-50 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Easy, simple, inexpensive

4,0 sidste måned Nyt

Kommentarer: Overall the experience is positive, the system is inexpensive to begin with, but each new user after 5 is billed $600 which adds up very quickly.

Fordele:

The software is very easy to install and use, very little training is required for using the main functions and user can start populating it immediately

Ulemper:

Contacts and leads are backwards: in Soho a contact is a prospect and a lead is just a name, any other CRM will treat leads as prospects and contacts as names that may become leads. That is very confusing for any one who has used a CRM before and it is not covered during the very basic training. Training is rudimentary at best, or expensive for any additional training

Overvejede alternativer: monday sales CRM, Salesforce Sales Cloud og HubSpot CRM

Grunde til at skifte til Zoho CRM: price, ease of use, ease of implementation, full feature set

Julián
Seo Manager i Spanien
Informationsteknologi og -tjenester, 11-50 medarbejdere
Har anvendt softwaren til: Over 2 år
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Un CRM con un precio muy competitivo

4,0 for 2 uger siden Nyt

Kommentarer: Muy satisfecho. Me permite acceder a trabajos, clientes o proveedores de una forma rápida y sencilla.

Fordele:

Lo que me mas me ha impresionado es la facilidad para añadir nuevos módulos, modificar o elimiar opciones. Sorprende la cantidad de integraciones que ofrece con productos de terceros.

Ulemper:

Se echa en falta un mejor de diseño de interfaz, que sea mas simple y usable.

Overvejede alternativer: Zoho One, Salesforce Sales Cloud og HubSpot CRM

Grunde til at skifte til Zoho CRM: Precio, cantidad de modulos disponibles, documentación y facilidad de instalación.

Mrinal
Mrinal
Business Analyst i Indien
Bekræftet LinkedIn-bruger
Finansielle tjenesteydelser, 201-500 medarbejdere
Har anvendt softwaren til: 6-12 måneder
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ZohoCRM - easy to use, visually pleasing and excellent value for the output it delivers all across!

5,0 for 2 måneder siden Nyt

Fordele:

Loved the vibrant colors and different levels of design. The journey from something as obvious as a home page to the customer directory, it is all differentiated and arranged very well.

Ulemper:

There can be certain improvements in the navigational UI/UX which is right now sometimes jumbled. On various screens/dashboards, it is sometimes confusing to ascertain which buttons are interactive/or not.

Overvejede alternativer: Salesforce Sales Cloud

Grunde til at skifte til Zoho CRM: Better pricing, better GUI interface, easy integrations.

Libby
Libby
Webmaster i Sydafrika
Bekræftet LinkedIn-bruger
Online-medier, Selvstændig
Har anvendt softwaren til: Over 1 år
Anmelderkilde

A great tool for managing a small business

5,0 for 3 uger siden Nyt

Kommentarer: I was paying for this service and they suddenly made it free. That's great, but actually I would like to pay for this service to ensure they stay in business. I would be lost without them.

Fordele:

I can't speak about larger businesses, but this is really helpful to me as a freelancer. It lets me create sequential invoices quickly and track who has and hasn't paid (a crucial feature!). I can easily create statements without any extra work and customise the template to use my own branding.

Ulemper:

I found the limit on the number of customers a bit restrictive.

Vinícius
Vinícius
Gerente i Brasilien
Bekræftet LinkedIn-bruger
Markedsføring og reklamer, 2-10 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

Mudou o nosso jogo na agencia

5,0 for 4 uger siden Nyt

Kommentarer: mudamos nosso jogo. Foi importante para nos profissionalizarmos. Antes do ZohoCRM eramos muito amamdores. Ele trouxe outra visão

Fordele:

customizavel serve para grandes e pequenas empresas. ADoro tabém a condição dos API

Ulemper:

ACho o pacote Plus caro. Também deveria ter uma opção de ter usuários "de acesso" gratuitos

Overvejede alternativer: RD Station og Bitrix24

Grunde til at skifte til Zoho CRM: O Zoho oferece um pacote melhor que os outros por um custo parecido.

Lisbeth
Lisbeth
Director de TI i Mexico
Bekræftet LinkedIn-bruger
Telekommunikation, 5.001-10.000 medarbejdere
Har anvendt softwaren til: Over 1 år
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Exelente herramienta de gestión

5,0 for 3 dage siden Nyt

Kommentarer: En general es beneficiosa ya que me ha ayudado a reducir el trabajo manual de manera significativa.

Fordele:

Es una plataforma CRM muy sencilla de comprender que incluye gestión de inventario,cuenta con CRM personalizable,campañas y automatización de correo.

Ulemper:

Me parece un poco inecesario que cada que se inicie seción se pida un número de teléfono,al igual que el soporte aveces se retrasa.

Overvejede alternativer: Google Sheets

Grunde til at skifte til Zoho CRM: Porque su interfaz es más sencilla y fácil de comprender.

Liza
HR Officer i Jordan
Vedvarende energi og miljø, 201-500 medarbejdere
Har anvendt softwaren til: Over 2 år
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An integrated solution that suits everyone to properly organize relationships with customers

5,0 for 3 måneder siden

Kommentarer: Zoho CRM helped us organize everything related to our customers' contact data, contracts and documents in one place, and also enabled us to schedule the sending of appropriate offers to them at different times and within a specific time frame, and indeed, automation helped us enhance the confidence of existing customers and attract new customers as well.

Fordele:

I like the simplicity and ease of use that Zoho CRM offers us, as it enables us to create folders for all our clients as well as organize records with their data and requests as well as save all documents and archive email and transactions made by our team and between them. I love how Zoho CRM filters customers by suggested topic, which makes it easy to create lists of important information about a specific group of customers based on their specialties or interests, so that our team can reach them quickly and offer tailored offers. I like how easy it is to customize it to automatically send emails to a group of clients, and I like the fact that Zoho CRM integrates multiple communication methods easily, such as WhatsApp, so that we can also send messages and links to customers and also we can receive customer requests and inquiries and respond to them in the same way. It is great to find all the records related to customer inquiries and requests, as well as the date they were referred to the relevant team member, as well as the results that were reached in one place in an organized manner.

Ulemper:

I love the fact that Zoho CRM has no unpleasantness, as it is simple, easy to use, low cost, and integrates strongly with email and social media platforms easily, which makes it a suitable choice for all needs.

Mehandi
Mehandi
Junior Constultant i Indien
Bekræftet LinkedIn-bruger
Computersoftware, 2-10 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Zoho CRM Review

5,0 for 4 måneder siden

Kommentarer: Business problems which we are solving using Zoho CRM are as such:- 1) Having better understanding of data from marketing and sales team. 2) Not every team needs access to CRM which is very good for securing our data and privacy is maintained at high level. 3) Connected different tools such as - Zoho Campaigns ( For email marketing), Zoho Bookings ( for book keeping), Zoho Inventory ( for inventory management), Zoho Bookings ( for booking management) etc. and all the data can be seen inside Zoho CRM, which helps us alot and we dont need to switch to differnet applications

Fordele:

Most impactful featres of Zoho CRM :- 1) Sales & Marketing teams can use it together to capture leads, convert them to a successful customer. 2) Marketing tools, Sales tools and post sales tools can all be integrated with Zoho CRM, which helps in maintaing data for each customer accurately. 3) We can intgerate Zoho CRM with third party API's or tools by directly writing the code inside the Zoho CRM. We can also connect Zoho CRM with other tools using zapier, integromat aka make, integrately, pabble connect etc Not all product is easy to use but with little effort I have figured out becausue they have Zoho Academy and the community for each application of zoho is good. Integration with the existing business was quite challenging but being a part of the good team makes it easy for us implement it. One more recommendation, if Zoho can bring case studies of how different industries are making better use of Zoho, then it will help us understand and expand our business.

Ulemper:

One thing which I would like to get improved in Zoho CRM, is the overall speed at which it refreshes. If this can be improved it will save alot of time and make us more money. Getting custom coding and Blueprint is a little difficult but everything else is all good. Overall the integration was not tough for us with Zoho CRM.

Overvejede alternativer: HubSpot CRM

Grunde til at skifte til Zoho CRM: We were looking for a complete business operating system and Hubspot was not the write tool for us, because we have to purchase multiple tools and connect it with Hubspot and that will add exxtra cost. So, we have figured out Zoho One as one of the tools which will fulfill our thirst.

Kelly M
Kelly M
System Engineer i USA
Bekræftet LinkedIn-bruger
Informationsteknologi og -tjenester, 10.000+ medarbejdere
Har anvendt softwaren til: Over 2 år
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Easy to use, monitor leads and manage team assignments

4,0 for 4 måneder siden

Kommentarer: As a less expensive option, this is what I recommend to all of my clients. If you're comfortable with the platform, it will serve you for the rest of your life. It's been a wonderful experience. You may receive answers quickly and easily by chatting with a member of their chat support team.

Fordele:

Zoho is a good alternative for clients who don't want to shell out money for Google Workspace. It accomplishes its purpose. My satisfaction with their efforts is based on the fact that they are attempting to make their platform accessible to everyone. Much of it is configurable and we were able to put it up 90% of the way we wanted. It's a breeze to use and keep track of.

Ulemper:

I'd like it if the platform's many sections were made a little easier to configure and understand. In my opinion, they are attempting to mimic Google Workspace, although I am more familiar with Google Workspace's features. I'd love it if I could make my email software look and work just like gmail.

Nurul Salimah
Nurul Salimah
Oracle Database Administrator i Malaysia
Bekræftet LinkedIn-bruger
Finansielle tjenesteydelser, 10.000+ medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

CRM tools that worked

5,0 for 4 måneder siden

Kommentarer: All the years of experience with Zoho CRM has been wonderful and has helped our sales and marketing team to manage our lead and new client.

Fordele:

It's been a terrific experience thus far. Getting help from their customer service team via quick chat, some of whom are pretty helpful and educated, is probably the best option. The only way to resolve some problems is to make a phone call, but that's not an option here. Inconvenient as it may sound, callbacks are available, but they may be a pain when the person you're calling has already made an effort to do so. Email correspondence, on the other hand, may go on for days before things are resolved.

Ulemper:

There are moments when I get confused about the platform since it's so complicated to configure and figure out various aspects. To me, they appear to be copying Google Workspace, but I like it. I'd love it if I could make my email software look and work just like Gmail. In addition, I'd like to see additional video lessons on the site. Because of its enormous scope, it needs a team with deep expertise to implement it effectively.

Ephraim
Real Estate Agent i Sydafrika
Ejendomshandel, 11-50 medarbejdere
Har anvendt softwaren til: Over 2 år
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Zoho CRM Review for Real Estate

5,0 for 5 måneder siden

Kommentarer: I have been using Zoho CRM for four years now, and it has been a rewarding journey. We seen our sales increase, customer satisfaction is at a high and we are able to measure employee performance which is used for informed interventions.

Fordele:

In my view, Zoho CRM is the most effective and flexible CRM I have used yet, considering that I use it at work and in my own business. As an Agent working in a mid-sized agency, it was easy for us to set it up for our agency because Zoho also provides a how-to guide. The features we have set up include but are not limited to: Automating email campaigns for new and existing leads and maintaining relationships with our long-time clients for repeat business. We are able to integrate WordPress Forms (Elementor API through Zoho Flow), Facebook, Twitter, LinkedIn and Google My Business using Zoho Social. Managing Leads and Clients and setting automated reminders when a contact has not been touched for a certain period. Allow being able to view and track a contact's activities on the timeline. Not forgetting the overall collaborative ability to centrally manage all contacts as a team. Making sure that all potential business can be attended to if a colleague is not available for one reason or another.

Ulemper:

As much as I love Zoho CRM, these are its limitations and areas of improvement: Zoho CRM needs to provide options on Graphic User Interfaces. As a visual person, that is really important, and I might not be alone. You are not even able to change the fonts. A user is not able to convert a client back to leads, unless they recapture the contact as a lead, export multiple clients and import them leads or write and run a Deluge script. This feature must come standard. Zoho CRM is a powerful app if you lack intent you will find yourself overwhelmed and unable to set it up for your business.

Overvejede alternativer: Odoo og HubSpot CRM

Grunde til at vælge Zoho CRM: AppTivo lacked flexibility and features I considered critical.

Ændret fra: Apptivo

Grunde til at skifte til Zoho CRM: Flexibility and cost.

Tyagarajan
CEO / Governing Board Member i Indien
Styring af nonprofitorganisationer, 51-200 medarbejdere
Har anvendt softwaren til: Over 2 år
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Zoho CRM for non profit animal welfare organisation -rescue, hospital and shelter management

5,0 for 5 måneder siden

Kommentarer: The entire operations of our non profit are managed with Zoho CRM Enterprise Edition. The user experience based on feedback from 50plus users has been very balanced. Of course not every need can be met but the use-case to product fit is quite high at over 95%

Fordele:

Incredibly flexible Allows a great deal of customisation to suit nearly any requirement a non profit can have User friendly Drag and drop customisation makes it easy to administer Deploying new features in a design done over 2 years ago is still a breeze Minimal deluge coding needed to achieve new functions not natively supported in configuration

Ulemper:

Having to use multiple satellite products like Zoho forms, Zoho campaigns, Zoho analytics though most of these are available natively in Zoho CRM are rudimentary. It’s a commercial decision of Zoho but not an unreasonable one. The integration set ups between these satellite systems are quite easy but still needs learning a different UI as it’s vastly different from the CRM UI.

Overvejede alternativer: ERPNext

Grunde til at vælge Zoho CRM: Zoho CRM was easy to use and we could visualise the end solution without much difficulty while evaluating our use-case fit due to its incredible flexibility.

Ændret fra: Salesforce Sales Cloud, SugarCRM og ERPNext

Grunde til at skifte til Zoho CRM: Use case product fit was much better. Our entire process listed below could be mapped quite easily in the core product. - receiving rescue requests for street animals using Zoho Forms - street animal rescues with GPS capture using Flutter app built on top of CRM - intake of sick injured animals and managing their veterinary care with case sheet for each one (over 2000 animals) - donor management - WhatsApp integration to communicate with rescue requestors and donors

Magellan
Magellan
Freelance i Madagaskar
Bekræftet LinkedIn-bruger
Markedsføring og reklamer, Selvstændig
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

"Mes réflexions sur Zoho CRM"

5,0 for 6 måneder siden

Kommentarer: Zoho CRM est une application issue d'une idée de génie, il m'a aidé dans mes activités quotidiennes. Bref, si je résume mon expérience avec, c'est de la joie et satisfaction.

Fordele:

Il est avantageux pour les entreprises et les bureaux. Dans notre routine quotidienne, nous devons appeler et assurer la sécurité des élèves. De plus, nous devons mettre à jour le statut des étudiants. Chaque employé se verra attribuer un ensemble de sentiers à suivre. Nous pouvons filtrer les pistes chaudes et les pistes froides à l'aide de ce Zoho CRM. Sur cette base, nous pouvons suivre et enregistrer le statut et les informations personnelles des étudiants. De plus, nous pouvons mettre en place des rappels pour les étudiants qui ne répondent pas. Si un prospect ne répond pas de manière cohérente, nous pouvons envoyer une demande directement à l'équipe de suivi interne via Zoho CRM.Si nous voulons envoyer un message WhatsApp ou un e-mail à un étudiant spécifique, nous n'avons pas besoin d'enregistrer de numéros sur nos téléphones. Nous devons télécharger l'application WhatsApp pour PC. Dans Zoho CRM, il existe une option directe qui ressemble au symbole WhatsApp. Nous pouvons envoyer des messages directement depuis notre application WhatsApp en cliquant ici. En termes d'e-mails, il existe une option qui ressemble à un e-mail ; nous pouvons cliquer dessus et envoyer un e-mail directement à l'étudiant en question.

Ulemper:

Il n'y a pas de telles réserves concernant Zoho CRM. Si nous rencontrons des problèmes avec Zoho CRM, nous devons soumettre un ticket à l'équipe d'assistance commerciale. Ils prendront le moins de temps possible. Pendant que nous attendons, il existe de nombreuses façons de faire les choses dans notre routine quotidienne qui les retarderont. Parfois, Zoho CRM nous confond avec leurs activités qui semblent simples, comme la création de rappels.

Bekræftet anmelder
HR Manager i Australien
Bekræftet LinkedIn-bruger
Lægemidler, 11-50 medarbejdere
Har anvendt softwaren til: 1-5 måneder
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Zoho review

4,0 for 7 måneder siden

Fordele:

The best CRM for customization. Incorporate every one of the components of client/prospect association. Work process Tools that location: advertising, projects, social, client care, messaging showcasing, stock, HR the board, and so on Track connection from online courses. Different modules to address organization needs. Past the fundamentals of contact the board, work processes and custom fields. Particularly simple to track down correspondences. Know where you stand with leads, arrangements and clients. Matches up with other Zoho items, as well as numerous outer frameworks, for an associated work process. Accessible API for making custom application combinations. A clear method for making custom work processes and endorsements with Blueprint Strong interaction the executives and mechanization. Self-administration entries add to the force of the CRM. Various Zoho valuing plans/levels let you scale to your requirements. Zoho One is a straightforward and reasonable across-the-board arrangement. Zoho is reliably working on their items. Phenomenal obligation to item plan and usefulness. Zoho reacts to input. Sound suggestions advance into Zoho items. Exceptionally instinctive and simple to utilize. The best CRM for the cash. The best CRM I've at any point seen and I've attempted them all. Valued far beneath the opposition. Incredibly easy to add and design outsider incorporations Zoho will indulge you. Maybe great client service. New elements and updates constantly. No restrictio

Ulemper:

Instructional exercises need improvement. Questions are emerging during the execution that you should involve a Zoho guide for. Coordinating can be confounded, and not predictable. A portion of the items is not at a similar degree of cleanliness as Zoho CRM. The AI collaborator doesn't appear to add a great deal of significant worth. Need to have an Internet association. Membership evaluation is per client versus gatherings of 5 - 10 clients. There are highlights you'll need in Zoho One. Support has immensely improved, however it relies upon who you get on the web. Observe documentation and help recordings confounding and excessively specialized now and again. You want a reasonable comprehension of your requirements to distinguish which Zoho modules will meet them. Occasions (arrangements) are consequently set apart as shut when the date shows up. Need to see what my colleagues see on other clients' schedules. Booking a call is lumbering Updates need more choices like a multi-week, fourteen days, and so forth The Fonts are too large and need to see more on a page. Need a superior method for getting support quicker. Expecting bookkeeping elements and schedule sees Anticipating a visit bot Structures are not greeting pages Searching for unknown prospecting without the need to begin a talk. Absence of record following for recommendations/introductions. Needs inside deals apparatuses for mechanization.

Matthew
Marketing Officer i Storbritannien
Professionel udvikling og coaching, 11-50 medarbejdere
Har anvendt softwaren til: Over 1 år
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Everything you need straight out the box

4,0 for 8 måneder siden

Kommentarer: We are learning that the way we were qualifying leads and moving them through the sales funnel could be made a lot easier using Zoho. Zoho has made it a lot easier to see what sales are coming in and from where.

Fordele:

Social, email and CRM functionality are all housed in one place. The email campaign section makes it easy to warm leads up before sending them to the CRM module. Easy to set tasks for the sales team and then report on what has or has not been followed up.

Ulemper:

There's a lot of functionality and application within Zoho, I don't believe we will get around to using them all. The email Campaign section doesn't always pull the correct stats back through to the CRM module. There is no ideal process of qualifying leads, we had to seek external support.

Overvejede alternativer: NetSuite CRM og Salesforce Sales Cloud

Grunde til at vælge Zoho CRM: We wanted more functionality and Zoho was very competitively priced.

Ændret fra: Act!

Vincent
C.E.O. i USA
Informationsteknologi og -tjenester, 2-10 medarbejdere
Har anvendt softwaren til: 6-12 måneder
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Zoho One User

4,0 sidste år

Kommentarer: As time progressed my vision has clarified on what I’d like Zoho to do for me. Click a button, send a quote, and simultaneously send me an email for parts and products to send to my distribution vendors for shipping. I can have that all tied into Zoho Books if I want, but we have not looked at Books as of yet. We're going to be utilizing the marketing campaign in the near future. Currently we're utilizing Zoho Sign (DocuSign) for contracts and we're utilizing Workspace (Share Point) where we have a collaborative repository for training materials spreadsheets for our projects that we want to keep track of anything we want to share amongst ourselves that's what we use.

Fordele:

As advertised, you can run your entire organization from this enterprise platform that being Zoho One. We heavily use the CRM for generating quotes emailing templates email and quotes and proposals and contact management.

Ulemper:

Each module can speak to another but on a very limited basis directly out of the box. You'll need to customize each modules ability to speak to each other in the manner you want. This will take some time for you to discover.. be patient, the product is not a "Magic Genie" but could be when you program it to be. You'll discover what you need and want as your use and familiarity increase. I recommend paying for the support from Zoho, it's not expensive if you don't have a lot of people, it's a percentage of your overall licensing fee. You can use the Zoho one support crew to give you any assistance that you need. There are two levels of support you can choose a Zoho partner who has business sense and understands how you're going to use your Zoho product. These Partners are sharp, intelligent groups and know what their doing. Consequently your pricing matches their experience. the Zoho support group has no business sense they're not intuitive they will fix whatever problem you have they will answer your questions, but they do not have business insight

Overvejede alternativer: Dynamics 365 og Salesforce Sales Cloud

Grunde til at vælge Zoho CRM: We needed something more encompassing and flexible. ACT's firs failure was not being able to integrate with Ring Central. Zoho allows for a click to call and bingo, your on the phone with whomever you're calling.

Ændret fra: Act!

Grunde til at skifte til Zoho CRM: 1. Chose Zoho One for pricing 2. flexibility 3. expandability 4. capability 5. functionality You can program this entire platform work together as one cohesive mechanism. It's truly an amazing platform once you get your head wrapped around the entire concept and you give yourself some time to work with it, I really think you will find it a very solid product. The downfall is it's all cloud based, it's not on premise. sometimes the website is a bit sluggish. Zoho on occasion takes a few moments to update. Salesforce priced themselves out of the market and I would have to hire a developer just to use the product. That's an immediate no go right out of the gate. Microsoft Dynamics I could manage on my own, however I still would be required to engage a partner and their minimum investment starts at $5000 another no go.

PAUL
PAUL
Technical Director i Sydafrika
Bekræftet LinkedIn-bruger
Informationsteknologi og -tjenester, 2-10 medarbejdere
Har anvendt softwaren til: Over 1 år
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Zoho CRM could be the next best thing!

4,0 sidste år

Kommentarer: Getting ZOHO up and running took a bit of time, but their live chat, email support and YouTube channel made the process very simple. Overall, we are very pleased with ZOHO CRM. It is the best all in one platform.

Fordele:

I love that you pay for ZOHO and get a massive amount of value. You get a CRM, Project Management, Web Analytics, Live Chat for your website or App, Accounting Software etc.

Ulemper:

All the features are good. However, some need to be improved. In 2021 you are competing against other products that are just doing one thing and doing that beautifully. I am pleased by the amount of functionality they give you and that is why my review has a 4/5. It can be better and I am hopeful that it will be improved.

Overvejede alternativer: Dynamics 365, SAP Business One og HubSpot CRM

Grunde til at vælge Zoho CRM: Streak was far too simplistic for our needs.

Ændret fra: Streak

Grunde til at skifte til Zoho CRM: Our needs were between Streak CRM that couldn't do everything we wanted and the well known brands like HubSpot. The pricing of HubSpot seemed like it would be good, until you add the components that you wanted, then it became ridiculously expensive. ZOHO CRM was the best value for money.

Saqlain
Saqlain
Articleship Student i Bangladesh
Bekræftet LinkedIn-bruger
Regnskabsføring, 11-50 medarbejdere
Har anvendt softwaren til: 6-12 måneder
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CRM for Small Business

5,0 sidste år

Kommentarer: Overall Experience is Very Good. We are happy with the product. We had our doubt while purchasing but now we are glad we did. And Zoho is developing, introducing new features every now and then. Very Nice

Fordele:

A lots of features in one place with different functionality, made the life easier. We use MAIL, CONNECT and CLIQ all the time. It has become an inseparable part of our Business. WorkDrive is very Responsive and Reliable Best solution for File storage with the team. I can Give access to a folder to my colleague and can revoke when done. Very easy. Mobile apps are Also Nice and Handy. The way ZOHO keeps everything Tidy and Clean by offering different options for different problems is the most I like about ZOHO CRM

Ulemper:

Very big System a lots of functions which remains untapped and I think it will be for some time now. beginners have to learn some behaviors to work with it. The learning curve a bit Steep. In short I don't have anything that I dislike about ZOHO, but it took some time to get here.

Overvejede alternativer: Dropbox Business, OneDrive og Google Workspace

Grunde til at vælge Zoho CRM: Google is Good but very Expensive. Zoho is on the other hand a bit low on the price side. Initially that was the primary reason to switch.

Ændret fra: Google Drive

Grunde til at skifte til Zoho CRM: It was a little less costly and was promising a lot of features. Other Options that we tried was not promising much. Another very important thing is that they gave us 2 months free, the paid version for free. For the whole team with the Email support. I mean we had our [email protected] for free. In the while We tested the platform as much we could and liked it, purchased it. Happy that we did.

Nabin
Nabin
CEO i Nepal
Bekræftet LinkedIn-bruger
Computersoftware, 51-200 medarbejdere
Har anvendt softwaren til: Over 2 år
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Keep your customers engaged with your business

5,0 sidste år

Kommentarer: With Zoho CRM it is much faster to manage your customers, projects, and communications all in one reliable platform. Its implementation in our organization has increased our revenue geometrically.

Fordele:

Zoho CRM offers a feature-rich platform to engage with your customers. You can manage contacts, send mass emails, notifications, manage inventory, implement an AI assistant, and even give your customers a mobile app to stay synced.

Ulemper:

The software can not be self-hosted on your private server.

Overvejede alternativer: NetSuite CRM og Odoo

Grunde til at vælge Zoho CRM: Zoho CRM provided smooth data migration and a rich set of features.

Ændret fra: Odoo

Grunde til at skifte til Zoho CRM: Zoho CRM is easy to get started and integrate with existing business processes. Also, they offer a free plan and paid plans starting from just $14 per month.

Waleed
Freelancer i Pakistan
Computersoftware, 2-10 medarbejdere
Har anvendt softwaren til: Over 1 år
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Solid integration for our business needs

4,0 sidste år

Kommentarer: I like getting every one of my clients and openings here, I like the "openings" area where I can utilize the kanban view to have an incredible outline of every one of my chances and I can make from here all assignments that I need to follow up and in that manner, I can't miss any of them. I like additionally the report area so my group and I can see the business wins of the month and the figure for the next months to settle on a legitimate objective. Different parts exceptionally helpful is the likelihood to coordinate with Aircall (telephone framework) and Woocommerce to get synchronize all clients subtleties. I don't care for the statement work. similarly as with the expert arrangement I can't actually tweak my statements so I need to make without anyone else. I don't have some other protests as I'm very content with it.

Fordele:

Through Zoho CRM I am effectively overseeing asks and citations in light of the fact that through its information synchronization I stay to refresh about the main leads and about the main clients, accordingly I am better at taking care of the business pipeline. Presently I can all the more likely help my clients seven days every week and 24 hours per day through its considering administrations that additionally assists me with social affair their criticism, this information assists me with advancing acquire adjustments my items. With its shrewd calling administration, I can likewise have live talks with my clients. The fascinating thing is it's anything but an extraordinary method of overseeing various visits without a moment's delay and layout messages make more effectiveness.

Ulemper:

As far as task overseeing more alteration is require. The application doesn't zero in on the set of experiences, I have difficult issues about the following of the cycles and about the detailing of the past receipts. At times the product gets increasingly slow humming sound beginnings showing up on my work area.

Alex
Director i Canada
Markedsforskning, 2-10 medarbejdere
Har anvendt softwaren til: Over 2 år
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Best-in-class for most users

4,0 sidste år

Kommentarer: I've used Zoho CRM on about 5 businesses over ~12 years and will continue in most cases because of the all-around power and tight integration with other Zoho products.

Fordele:

Zoho CRM can meet 90% of the needs for 90% of businesses. For most users, it's identical to Salesforce, except significantly less expensive. The UI has improved in the past few years so new users can be running within an hour for basic CRM tasks. Key point: Zoho CRM is very generous with the free-tier, giving about 90% of the key features for up to 3 users. That's really important for small businesses and startups, so they can deeply evaluate the benefit.

Ulemper:

At this level of software maturity, the main advantage Salesforce has is a large ecosystem of extensions. Zoho CRM also has third-party extensions, but far fewer. It largely makes up for that with tight integration to other Zoho products.

Overvejede alternativer: Salesforce Sales Cloud

Grunde til at vælge Zoho CRM: Price and simplicity

Ændret fra: Salesforce Sales Cloud

Grunde til at skifte til Zoho CRM: Price and simplicity.