--- description: Få detaljeret information om Zendesk Suite fra verificerede brugererfaringer lige fra anvendelighed, egenskaber, pris, fordele og ulemper. Læs anmeldelser, og find lignende værktøjer takket være Capterra Danmark. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite: pris, anmeldelser og vurderinger – Capterra Danmark --- Breadcrumb: [Startside](/) > [Kundesupport Software](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.dk/software/164283/zendesk Page: 1 / 164\ Næste: [Next page](https://www.capterra.dk/software/164283/zendesk?page=2) > Zendesk er en komplet kundeserviceløsning, der er nem at bruge og kan tilpasses den enkelte virksomhed. > > Verdict: Rated **4.4/5** by 4079 users. Top-rated for **Sandsynlighed for anbefaling**. ----- ## Overview ### Hvem bruger Zendesk Suite? Mere end 160.000 virksomheder bruger Zendesks kundeserviceløsning til at skabe den bedste kundeoplevelse. Softwaren er kraftfuld og fleksibel og kan skaleres til at opfylde behovene i enhver virksomhed. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.4/5** | 4079 Anmeldelser | | Brugervenlighed | 4.3/5 | Based on overall reviews | | Kundesupport | 4.3/5 | Based on overall reviews | | Værdi for pengene | 4.2/5 | Based on overall reviews | | Egenskaber | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sandsynlighed for anbefaling) | ## Om leverandøren - **Virksomhed**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Udgangspris**: 39,00 US$ - **Prismodel**: (Gratis prøve) - **Target Audience**: Selvstændig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Deployment & Platforms**: Sky, SaaS, Web-baseret, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: arabisk, dansk, engelsk, finsk, fransk, hebraisk, indonesisk, irsk, italiensk, japansk, kinesisk, koreansk, nederlandsk, norsk, polsk, portugisisk, russisk, spansk, svensk, thai, tjekkisk, traditionelt kinesisk, tyrkisk, tysk, ukrainsk, ungarsk - **Available Countries**: Australien, Belgien, Brasilien, Canada, Danmark, Filippinerne, Frankrig, Indien, Irland, Italien, Japan, Kina, Mexico, Nederlandene, New Zealand, SAR Hongkong, Schweiz, Singapore, Spanien, Storbritannien and 5 more ## Egenskaber - Aktivitetssporing - Aktivsporing - Automatiseret ruteplanlægning - Automatisk opkaldsfordeling - Brugssporing/-analyse - Catalog Management - Chat/beskeder - Dashboard for aktivitet - Feedbackstyring - Forbrugervendt chat i realtid - Håndtering af billet - Hændelsesstyring - Indholdsstyring - Integration af computertelefoni - Klageovervågning - Kommentarer/notater - Kontaktstyring - Kundecenterstyring - Kundedatabase - Kundeengagement - Kundehistorik - Live chat - Multikanal-dataindsamling - Onboarding - Opgavestyring - Opkaldsdirigering - Opkaldslogging - Opkaldsmanuskript - Opkaldsoptagelse - Opkaldsovervågning - Optagelse - Proaktiv chat - Problemsporing - SMS-beskeder - Samarbejdsværktøjer - Selvbetjeningsportal - Styring af kundeemner - Styring af kundeoplevelser - Styring af vidensbase - Sundhedsresultater - Telefonsvarer - Til forsikringsbranchen - Tildelingsstyring - Tilpasselige formularer - Tilpasselige skabeloner - Transskriptioner/chathistorik - Udgivelsesstyring - Undersøgelser og feedback - Undersøgelses-/afstemningsledelse - Vidensstyring ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Mail/support - Ofte stillede spørgsmål/forum - Videnbase - Telefonsupport - 24-7 (live repræsentant) - Chat ## Category - [Kundesupport Software](https://www.capterra.dk/directory/22/customer-service/software) ## Relaterede kategorier - [Kundesupport Software](https://www.capterra.dk/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.dk/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.dk/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.dk/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.dk/directory/30675/issue-tracking/software) ## Alternativer 1. [Zoho Assist](https://www.capterra.dk/software/181775/zoho-assist) — 4.7/5 (1406 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.dk/software/61368/salesforce) — 4.4/5 (18782 reviews) 3. [LiveAgent](https://www.capterra.dk/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [Bitrix24](https://www.capterra.dk/software/113540/bitrix24) — 4.2/5 (990 reviews) 5. [Odoo](https://www.capterra.dk/software/135618/odoo) — 4.2/5 (1306 reviews) ## Anmeldelser ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17. december 2025* | Informationsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordele**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Ulemper**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Getting started with Zendesk from scratch" — 4.0/5 > **Leonardo** | *29. december 2025* | Informationsteknologi og -tjenester | Recommendation rating: 8.0/10 > > **Fordele**: Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM). The integration possibilities also make a difference, making it easy to incorporate other third-party channels. > > **Ulemper**: Many simple but useful features are left out in order to focus on new products. The community provides constant feedback, but with a focus on AI features, the Zendesk team has not tried to improve the experience of existing products (except for UI improvements). > > As a self-taught Zendesk Admin, having an engaged community that supports one another made it easier for me to understand the Zendesk Suite and provide quick and efficient support to customers. Especially in LATAM, where WhatsApp is widely used, the native integration with Meta makes all the difference. ----- ### "Great at Customer Service Workflow" — 4.0/5 > **Christine** | *13. april 2026* | Sundhed, helse og fitness | Recommendation rating: 7.0/10 > > **Fordele**: It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management. > > **Ulemper**: Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix. > > Very helpful in simplifying customer service workflow. If they could solve the filtering issues, I’d give them another star. ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Bekræftet anmelder** | *16. februar 2026* | Markedsføring og reklamer | Recommendation rating: 7.0/10 > > **Fordele**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Ulemper**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- ### "Always something that brings more value." — 5.0/5 > **Brian** | *9. december 2025* | Informationsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordele**: Zendesk has awesome customer support. Often when I think of something I want to do or need, I can message their support and they get me an answer instantly. Their system is feature rich and flexible. > > **Ulemper**: Access to the platform can get somewhat pricey. It may be worth it to you though. That will depend on whether or not you take advantage of the many features available to you. > > We like the platform and continue to grow into it. Even after 7+ years of being on it, there always seems to be something new. ----- Page: 1 / 164\ Næste: [Next page](https://www.capterra.dk/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.dk/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data