17 års erfaring med at hjælper virksomheder med at
vælge bedre software
Om Remote
We understand the need for speed. With employee self-onboarding, your team members can add themselves to the platform in minutes.
Integrates well with existing systems. Customer support is very good.
Their terrible service, their slow processes, the incorrect invoices, the unfamiliarity with international labor laws and processes.
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Easy Remote Work
Kommentarer: Excellent
Fordele:
A wonderful platform for employees working Remotely
Ulemper:
I have not yet fully experienced the support of HR to understands benefits in details that are offered to employee
A go-to EOR system
Kommentarer: I've had a very positive experience with Remote so far, and am looking forward to more work with them. I would recommend Remote to any HR individual considering to expand their buisness to other countries in which they do not have subsidiaries.
Fordele:
My most favoraite thing about Remote is the customer service. Other systems also provide employee payroll options but they do not have a superb customer service as Remote. Starting from designated Customer Success Manager to Use Happiness Team, they are always ready to help, and VERY responsive. Prior to Remote, they would take anywhere from 24-48 hours for a simple response, but Remote team will respond within 12-24 hour block.
Ulemper:
One thing I recently discovered is that their time-off tracking does not include childcare leave days. An employee has inquired about it only showing time-off days, but not government required childcare days.
Stay away from Remote
Kommentarer: Remote as a global HR platform / company is a joke and and the customer service is absolute appalling! I submitted my resignation in May and it's now August and I am still dealing with trying to get refunded for over-payments that's been made and their incorrect handling of leave. The company I work for is waiting for process corrections for outstanding credit notes, including those arising from pre-funding invoices vs reconciliation invoices. This company seriously over-complicate their processes as a whole and I am starting to doubt whether they even know what they are doing themselves since we are now onto 3 months with my support tickets being opened and ZERO solutions yet. Just "thank you for your patience emails". Like, honestly... Furthermore, when the company I work for requested the invoice breakdown from inception till leave date, they basically sent one from A DIFFERENT COMPANY where all of that company's employee names, their salary etc could be seen. Like, wth?!! Honestly, do yourself a favour and stay as far away as you possibly can from this company both as an employee and as an employer. Trust me, you'll save yourself a lot of headaches.
Fordele:
Nothing if I'm honest. There have been nothing but issues from the get go.
Ulemper:
Support is appalling, their processes are messy, calculations are not clear, nor right.
Svar fra Remote Technology
for 2 måneder siden
Hi, I'm Amee, reaching out to you on behalf of Remote. We're very sorry to hear about your experience—which is definitely not up to our standards. We do, however, appreciate your candid feedback. Since you made this review, we've contacted you and are almost finished resolving your case. If you have any other concerns or feedback, don't hesitate to reach out to us at [email protected]. We'll be here to support you at any time. Once again, our apologies.
Great platform for hiring talents across the world
Kommentarer: Our overall experience with Remote is great. Customer service especially stands out: it's very responsive and always finds the right solution. We cannot imagine hiring process without Remote.
Fordele:
Remote is a prefect platform for hiring people from across the world. The ease of implementation, super intuitive admin panel and truly amazing customer service - those advantages has made it impossible for us to imagine working without Remote. Remote team will take care of every step of the onboarding and offboarding of the employee, ensuring that we are up to date with the process. The payroll administration is very helpful as well. What is also important, with Remote we don't have to worry about regulatory compliance - we are sure at all times that everything is done in accordance with the regulations of the given country.
Ulemper:
The pricing is a bit high, but taking into consideration the quality of service, it is acceptable.
Overvejede alternativer: Deel
Remote is fundamental to Phaidra
Kommentarer: Remote enabled Phaidra to build a global company featuring incredible talent that sit at the intersection of industrials and AI - a rare and hard to find talent pool. We started with Remote when they were a start-up themselves, which meant we grew as a company as they did - and were able to share feedback and see the implementation of new features we requested. The collaboration with Remote continues to be awesome and we intend to have Remote as a strategic partner as we scale.
Fordele:
Remote's software enables Phaidra to bring on new talent from almost anywhere in the world. Their support team is helpful and thoughtful in their communication.
Ulemper:
It would be great to have more transparency into what stage new employees are in during onboarding. Specifics (like if Remote sent the onboarding email, etc.) would be great!
Great platform with amazing customer service!
Fordele:
I think what makes Remote special is a customer service. The representative of Remote for my company: [SENSITIVE CONTENT] is always very helpful, reachable and takes care of all the questions we have regarding the contracts, platform etc. I definitely recommend [SENSITIVE CONTENT] expertise to all the clients!
Ulemper:
The deadline to pay invoices - 1 week is very short to proceed all the documents internally.
Overvejede alternativer: Deel
Terrible service, many errors, very frustrating
Kommentarer: Unfortunately, Remote is the only available international payroll service that partners with Gusto. If I had any other option, I would have changed ten times already. Their service is incredibly slow, and never answers my questions correctly. Not once actually. The answers are broad, not personalized to my cases, and I have to continuously follow up and escalate in order to get resolution. Nearly every step in the setup had an error that I had to catch and fix, and still months in there are errors in employee invoices that take weeks to resolve. Very frustrating experience to work with them!
Fordele:
The ability to pay international workers
Ulemper:
Their terrible service, their slow processes, the incorrect invoices, the unfamiliarity with international labor laws and processes
Svar fra Remote Technology
for 2 måneder siden
I’m Amee from Remote. I’m truly sorry to hear about your experience—this is far from the standard we strive for, and I apologize for the frustration this has caused. We’ve requested your contact details via Capterra so we can address these issues as quickly as possible. We’re committed to making this right. If you have any other concerns or feedback, don't hesitate to reach out to us at [email protected]. Thank you for your patience, and we deeply apologize for the inconvenience. Best regards, Amee
Good for Startups!
Fordele:
Remote makes it easy to enrol new employees, contractors, and to manage employee/contractor expenses.
Ulemper:
The fact that they have switched health insurance providers. One reason we switched to Remote was that they used SafetyWing, however they have now moved to a more well-known brand, with a lower limit.
The most convenient way to get employment benefits anywhere in the world
Fordele:
The ease of use and clutter free UI. The UI is well thought out and bug free. Never had any problems
Ulemper:
None whatsoever. Cannot think of anything wrong with Remote's employment portal.
The only way a startup can manage a global workforce
Kommentarer: Remote has been a wonderful tool for us, without which we wouldn't have been able to hire some of our most talented employees from countries we don't have a legal base in.
Fordele:
Remote allowed us to reach talent in countries that we otherwise couldn't employ in. We could safely employ across Europe without fear of local nuances in employment and tax law.
Ulemper:
The price per Remote employee can be expensive for smaller teams. If you're only hiring one or two employees, the price represents a significant percentage of the outgoing salaries.
Great Service
Fordele:
[SENSITIVE CONTENT]service in assisting and onboarding.
Ulemper:
all good I like the service as a whole !
Overvejede alternativer: Deel
Grunde til at skifte til Remote: better introduction from [SENSITIVE CONTENT]
Horrendous experience for my employees
Kommentarer: The first customer service accountant lied, the second one disappeared for several days leaving us with nothing but stress trying to hear back from Remote regarding the onboarding.
Fordele:
We have experienced several issues, mistakes, lies about offers, lies about discounts , wrongful information from their employees. it was an absolutely terrible experience with many of my employees facing tremendous stress, leading to resignations.
Ulemper:
Customer service was absolutely horrible on several fronts.
Un servicio esplendido.
Fordele:
Cuenta con una gran variedad de herramientas, para cualquier area es un aplicativo muy completo.
Ulemper:
No lo niego es un poco costoso pero vale la pena adquirirlo.
Great support and feedback
Fordele:
It´s been a great experience so far, any time I raise a request for support, I get the necessary help within the desired timelines, [sensitive content hidden] has helped me in a very professional and proactive way.
Ulemper:
I cannot mention any bad point so far in the experience I am having working with Remote.
Praise for Customer Support
Fordele:
This review is for the members of the Customer Support team, especially Patricia, who helps ever so patiently through the processes of off boarding an individual. My thanks to everyone on the team that I have dealt with. Everyone is polite, helpful and genuinely interested in solving the problem.
Ulemper:
In this case I am not commenting on the Software therefore N/A
Superior IP protection and customer experience
Kommentarer: Extremely pleasant and smooth. They automate the onboarding process for employees so things that should feel very tedious and time consuming felt breezy and quick. Customer success team is a pleasure to work with and barely need their help given how straightforward their platform is.
Fordele:
The determining factor for us was that we always felt they were more transparent in how they operate from a legal structure viewpoint, and we could trust our employees' intellectual property to be handled by them.
Ulemper:
I would like for them to introduce a 24/7 chat feature but they said they're working on it.
Easy to use, constantly improving
Kommentarer: I am working remotely thanks to Remote. Its such a great opportunity to work for any company in the world from your home country.
Fordele:
- easy to use- good support- frequently improving
Ulemper:
I don't have any particular remarks so far
Hiring talent across the world made easy
Fordele:
It made our life easier. Thanks to Remote we have been able to hire talent from countries where we don't have presence in, offer compliant contracts and save time on payroll management. We also received support with tax and legal issues specific to different cases. Whoever we had a problem, the Remote team has gone above and beyond to find a solution.
Ulemper:
Because onboarding employees in every country depends on local regulations, it requires and a proactive approach from the person doing the enrollment and being in contact with the onboarding/happiness team.
Great experience
Fordele:
Remote has been a very good partner in our process of worldwide remote onboarding. It made hiring so easy in different ways. [SENSITIVE CONTENT] our contact at Remote, has been very helpful and available since the very beginning. I love the simulator.
Ulemper:
I wish we had better known how things work in foreign countries (probationary period, notice period, etc), sometimes it's a surprise.
Overvejede alternativer: Deel
Good service, great idea
Fordele:
It's great that you can work for companies abroad without setting up a cumbersome subsidiary!
Ulemper:
There are no negative aspects! Everything went positively
A good tool to manage your offshore projects
Fordele:
1. Easy to install 2. Good Interface(UI) 3. Slim navigation pan that helps you to customize your dashboard 4. Low bandwidth seeker
Ulemper:
1. Restricted to desktop majorly 2. Live tracking faces issue frequently 3. Doesn't support all invoice formats
PESIMO SERVICIO AL CLIENTE Y RESPUESTAS
Kommentarer: PESIMA experiencia, no responden a tiempo
Fordele:
Cumplidos con el pago, y no mas, no tengo nada mas positivo que decir de ellos,.
Ulemper:
PESIMO Servicio al cliente, llevo 1 mes detras de ellos pidiendoles que revisen mis desprendibles de pago, y su unica respuesta es "estamos trabajando en eso, disculpa la demora". Su unico medio de comunicación es por correo electronico y la dirección que aparece en Colombia, pertenece a otra empresa, lo cual es muy sospechoso.
Excellent service
Kommentarer: Extremely positive, we will use Remote for any non-local hire guaranteed and am a big fan.
Fordele:
- Great service, great team, really assisted us in making our employee feel welcomed, appreciated and generally just a great choice. - Flexible to adjust to our rhythms and schedules and making sure to get out of our way while providing the service
Ulemper:
- The different payments per region are somewhat difficult to get into, this could be a little clearer / potentially shown in the interface.
Great platform & Service
Kommentarer: Service and support throughout sale, implementation and onboarding was patient and efficient. Our AE [SENSITIVE CONTENT] was knowledgeable and thorough throughout and continues to provide excellent service.
Fordele:
Easy to use. Clean process for onboarding.
Ulemper:
The layout is not very intuitive initially however it is overcome.
The best tool for managing my invoices and getting paid
Kommentarer: If it weren't for Remote, it would be impossible for me to have a remote job and get paid effectively. They are the most wonderful tool I've ever used for managing my invoices and getting paid.
Fordele:
Is really easy to set up and use, and the process of getting paid is really quick. Their support team is also great, I'm in a country that is really hard to make business with, and Florian Prokosch had a personal meeting with me to help me sort out all the issues I was having.
Ulemper:
The process for me was a little harder than usual because I live in a country that is really hard to make business with. You can't use Box offices as a billing address, and that was also a little hard to solve, but their support team helped me with all of that.
