eMaint CMMS

Very customizable with full function maintenance and purchasing system.

Kommentarer: We did not have a way to track preventive maintenance or our spend per assist. eMaint will allow us to do this. We also have a way to purchase our MRO with upfront approvals.

Fordele:

The ability to customize the software to fit our needs.

Ulemper:

The onboarding process was not helpful. Had to figure most of it out on our own.

Two Years of eMaint x4 Experience, Now Transitioning to x5

Fordele:

eMaint x4 and x5 are best at handling work orders. Both are excellent at this. We were unable to implement condition monitoring on x4: it remains to be seen whether x5 will be better. The marketing folks, of course, indicate that x5 will work well.

Ulemper:

The x4 support staff were not particulary helpful in explaining how to incorporate hand held and fixed vibration measuring tools into a condition monitoring workflow. We haven't gotten that far, yet, with the x5 rollout.

Look for a different option.

Kommentarer: After 17 years working as a maintenance engineer, I was excited to get a CMMS system that could be tailored to our needs. That would give us the opportunity to do budget control, depreciation management, etc. It was all a fairy tale during a sales call. Fluke personnel is not connected between departments. We wasted almost nine months in implementation, that they will charge you even if you are not satisfied.

Fordele:

The demonstration. They prepared the system in a way that made it look amazing.

Ulemper:

The implementation program is a Q&A section, not an implementation program. Support doesn't always provide support. The sales team will say yes to everything but they don't even know the system.

My Overview

Kommentarer: I have had a good experience overall. Some are more helpful than I could have ever asked for and I have had a few over the 9 years not so helpful but I believe they are no longer with the company.

Fordele:

I like the trackability of asset work orders. We are still growing and adding more assets and will eventually add barcoding etc.

Ulemper:

I don't like that when I need help, I can't always get the same representative.

Making the Change

Kommentarer: There was a bit of a learning curve, but support has been GREAT! They are always quick to answer my questions or make any changes I have needed.

Fordele:

The ability to see an overall picture of work that needs to be done and timelines on each job.

Ulemper:

The mobile user interface is not the easiest to use. I feel like the menus should be easier to navigate and you should be able to use the menu no mater what page you are on (instead of having to go back or go to the home screen again).