18 års erfaring med at hjælper virksomheder med at
vælge bedre software

Hvad er LiveAgent?

LiveAgent er en fuldt udstyret helpdesk-softwareløsning, der hjælper dig med at tilpasse dine kundesupportinteraktioner.

Strømlin alle kommunikationskanaler og administrer dem fra en enkelt samlet indbakke. Nyd integrationer af sociale medier, live chat-widgets, selvbetjeningsportaler, vidensstyring og mere.

LiveAgent leverer den bedste kundeoplevelse til 150 millioner slutbrugere verden over.

Start med en 30-dages gratis prøveperiode, uden brug af kreditkort.

Hvem bruger LiveAgent?

Ikke tilbudt af leverandør

Hvor kan LiveAgent anvendes?

Cloud-baseret
Lokalt

Om leverandøren

  • QualityUnit
  • Grundlagt i 2004

Support vedrørende LiveAgent

  • Telefonsupport
  • 24-7 (live repræsentant)
  • Chat

Tilgængelige lande

Afghanistan, Albanien, Algeriet, Amerikansk Samoa, Andorra og 219 andre

Sprog

arabisk, brasiliansk portugisisk, dansk, engelsk, estisk og 23 andre

Pris på LiveAgent

Startpris:

19,00 €/måned
  • Ja, kommer med en gratis prøve
  • Ja, kommer med en gratis version

LiveAgent har en gratis version og tilbyder en gratis prøve. LiveAgentden betalte version starter fra 19,00 €/måned.

Prisordninger Få en gratis prøveversion

Om leverandøren

  • QualityUnit
  • Grundlagt i 2004

Support vedrørende LiveAgent

  • Telefonsupport
  • 24-7 (live repræsentant)
  • Chat

Tilgængelige lande

Afghanistan, Albanien, Algeriet, Amerikansk Samoa, Andorra og 219 andre

Sprog

arabisk, brasiliansk portugisisk, dansk, engelsk, estisk og 23 andre

Videoer og billeder af LiveAgent

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Egenskaber ved LiveAgent

  • Adgangskontrolelementer/tilladelser
  • Administration af serviceniveauaftale
  • Agentinterface
  • Aktivitetssporing
  • Alerts/Escalation
  • Analyser
  • Automated Attendant
  • Automatiserede besvarelser
  • Automatiseret ruteplanlægning
  • Automatisk opkaldsfordeling
  • Autoresponders
  • Begivenhedsudløste handlinger
  • Beskeder/meddelelser
  • Brugssporing/-analyse
  • CMDB
  • CRM
  • Catalog Management
  • Chat i realtid
  • Chat/beskeder
  • Chatbot
  • Customer Communication
  • Dashboard
  • Dashboard for aktivitet
  • Delte indbakker
  • Discussions/Forums
  • Dokumentopbevaring
  • E-mailsporing
  • E-mailstyring
  • Engagementssporing
  • Feedbackstyring
  • Fildeling
  • Filoverførsel
  • Fjernadgang/kontrol
  • Fjernsupport
  • Flere scripts
  • Flersproget
  • Forbrugervendt chat i realtid
  • Formularstyring
  • Geografisk målretning
  • Håndtering af kø
  • Håndtering af supportbillet
  • Hændelsesstyring
  • IVR
  • Import/eksport af data
  • Indbakkestyring
  • Indholdsstyring
  • Integration af computertelefoni
  • Kampagnestyring
  • Klientportal
  • Kommunikationsstyring
  • Kontaktstyring
  • Kontostyring
  • Kundecenterstyring
  • Kundedatabase
  • Kundedatastyring
  • Kundeengagement
  • Kundehistorik
  • Kundesegmentering
  • Kundesupport
  • Kvalitetsstyring
  • Live chat
  • Makroer/skabelonsvar
  • Mobil adgang
  • Multikanal-dataindsamling
  • Multikanal-kommunikation
  • Naturlig sprogbehandling
  • Offline formular
  • Onboarding
  • Opgavestyring
  • Opkalds-ID
  • Opkaldsdirigering
  • Opkaldslogging
  • Opkaldsmanuskript
  • Opkaldsoptagelse
  • Opkaldsoverførsel
  • Opkaldsovervågning
  • Opkaldsrapportering
  • Optagelse
  • Overførsler/routing
  • Overvågning af sociale medier
  • PBX
  • Prioritering
  • Proaktiv chat
  • Problemsporing
  • Præstationsmåling
  • Rapportering og statistik
  • Rapportering/analyse
  • Real-Time Monitoring
  • Redigering af tekst
  • Rollebaserede tilladelser
  • Samarbejdsværktøjer
  • Selvbetjeningsportal
  • Skabelonstyring
  • Skærmdeling
  • Softphone
  • Sporing af interaktion
  • Stemmetilpasning
  • Styring af arbejdsgange
  • Styring af kundeemner
  • Styring af kundeoplevelser
  • Styring af negativ feedback
  • Styring af vidensbase
  • Styring af ændringer
  • Søgning i fuld tekst
  • Søgning/filter
  • Tekst til tale
  • Telefonnøgleindtastning
  • Telefonsvarer
  • Third-Party Integrations
  • Tilbageholdelsessporing
  • Tilbagekaldsplanlægning
  • Tildelingsstyring
  • Tilpasning
  • Tilpasselige formularer
  • Tilpasselige rapporter
  • Tilpasselige skabeloner
  • Tilpasset branding
  • Tovejslyd og -video
  • Transskriptioner/chathistorik
  • Undersøgelser og feedback
  • Undersøgelses-/afstemningsledelse
  • Vidensstyring
  • Videochat
  • Videokonference

Alternativer til LiveAgent

Det er muligt at fremskynde løsningstiden og automatisere arbejdsgange med skalerbar IT- og HR-helpdesksoftware.

Anmeldelser af LiveAgent

Gennemsnitlig score

Samlet
4,7
Brugervenlighed
4,6
Kundeservice
4,7
Egenskaber
4,6
Værdi for pengene
4,7

Anmeldelser efter virksomhedsstørrelse (medarbejdere)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Find anmeldelser efter vurdering

5
72%
4
25%
3
3%
2
0%
1
0%
Kelly
Kelly
Design Engineering Manager i USA
Bekræftet LinkedIn-bruger
Computersoftware, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

The easiest to use customer service software

4,0 for 2 år siden

Kommentarer: It helps me organize the movies so that I can give my users a good experience. With this wonderful method, I am able to eliminate the need for assistance and significantly reduce the amount of time I spend responding to support tickets.

Fordele:

Having pre-written answers available has been a huge time-saver. The option to make my own fields for recording certain bits of client data is also quite useful. My help desk has a record of every time I asked for help. It has helped me get back to support tickets much sooner.

Ulemper:

The UI is not always clear to me. It took some time for me to adjust to it. There are no other major problems. It took me a while to get everything set up, so there is a small learning curve.

Svar fra QualityUnit

sidste år

Hey Kelly, Thanks for sharing your experience with LiveAgent, particularly noting the pre-written answers' efficiency. Time-saving features are our thing! :) It's great to hear that LiveAgent is helping you in the computer software industry and fitting well into your infrastructure. We're happy to be part of your team's journey in giving your users a solid experience. Remember, we're always here to help you organize those customer queries, like a well-curated movie collection. Thanks for your time and review! - LiveAgent Team

Carole
Full Professor, Dean of the Biotechnology and Bioinformatics department of INSA Lyon i Frankrig
Videregående uddannelse, 11-50 medarbejdere
Har anvendt softwaren til: Gratis prøve
Anmelderkilde

Best quality/cost ratio among several ticketing systems I tried

5,0 for 6 måneder siden

Kommentarer: Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible.

Fordele:

There is no time or storage space limits on the tickets The cost is affordable The servers can be in Europe and the system is RGPD-compliant The integration with Zimbra is also a plus (although I could not test it in the free trial)

Ulemper:

In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.

Overvejede alternativer: Zendesk Suite

Grunde til at skifte til LiveAgent: LiveAgent suffices for our needs and we cannot afford more expensive products

Svar fra QualityUnit

for 6 måneder siden

Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you. - The LiveAgent Team

Muhammad
Founder and Manager i Canada
Uddannelsesstyring, 2-10 medarbejdere
Har anvendt softwaren til: 1-5 måneder
Anmelderkilde

LiveAgent Review

5,0 for 3 uger siden Nyt

Fordele:

Customization, quick support, lots of features

Ulemper:

Not much to dislike. Can't think of any cons

Aarti
Product Manager i Indien
Eventtjenester, 11-50 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

LiveAgent Review- Best IT Product

3,0 for 7 måneder siden

Kommentarer: Overall we and our team is satisfied using LiveAgent, we recommend users to try and use it.

Fordele:

LiveAgent is very good product to use in our company, we are able to manage remotely IT support and technical tickets

Ulemper:

We are very satisfied with support and services. And we do not have anything to dislike about these products.

Svar fra QualityUnit

for 6 måneder siden

Hi Aarti, Thanks a bunch for your feedback! It's great to know you're happy with our support and services. If you ever need a hand or have any suggestions, just let us know. - The LiveAgent Team

Raffaele
Technical service i Italien
Elektronikproduktion, 2-10 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

A very good tool for technical support

5,0 for 4 måneder siden

Kommentarer: I have been using Live Agent throughout 2023 to provide telephone technical support working for a well-known manufacturer of photovoltaic inverters. The standard of service offered has been very high also thanks to the perfect correspondence of Live Agent's features with what we did.

Fordele:

Clean interface, reminder management, gamification, ticket info search.

Ulemper:

Not perfect handling of multiple ticket merge.

Svar fra QualityUnit

for 4 uger siden

Hi Raffaele! Thanks for your detailed review. We’re happy to hear LiveAgent has been a reliable tool for your support tasks. We’re always working to enhance functionality, including ticket merges. If you need tips, feel free to reach out anytime! - The LiveAgent Team

Paul
Business Owner i Storbritannien
Detailhandel, Selvstændig
Har anvendt softwaren til: 1-5 måneder
Anmelderkilde

Excellent Customer support software

5,0 for 3 måneder siden

Kommentarer: Been with liveagent for a couple months now, I am sure there is more to learn, but everything working for me as I expected it too and how I need it too, so I am very happy.

Fordele:

I love everything about it, the format, layout the way of ease it helps my work flow to ensure I can easily track customer questions and requests... The live chat feature looks great on our store and the pop ups which I customer starts a chat ensures I dont miss anything, something which happened a lot with our previous software. Couple times I have reached out for support, they've come back very quickly and helped me with my own questions. Really happy with liveagent.

Ulemper:

To be honest, not really comes across anything... I was looking for something simple, and for me this is it, works so well for my needs and my customers.

Svar fra QualityUnit

sidste måned

Hi Paul! Thanks for your detailed review. We’re thrilled LiveAgent is simplifying your workflow. The live chat feature and quick support are designed to do just that! :) - The LiveAgent Team

Shiv
AI Developer i Indien
Bekræftet LinkedIn-bruger
Computersoftware, 51-200 medarbejdere
Har anvendt softwaren til: 1-5 måneder
Anmelderkilde

Great platform to boost our customer support features.

5,0 for 5 måneder siden

Fordele:

It has multiple features for our online shop such as integration with shopify. It also provides live chat with our customers and ticketing features.

Ulemper:

Till now everything is going smoothly with no issues.

Overvejede alternativer: Zendesk Suite

Grunde til at skifte til LiveAgent: LiveAgent has more features and provides great customer support in this segment.

Sarah Beth
Event coordinator i USA
Eventtjenester, 2-10 medarbejdere
Har anvendt softwaren til: Gratis prøve
Anmelderkilde

Live agent rec

5,0 for 2 måneder siden

Fordele:

I enjoy that live agent is always very responsive to my needs

Ulemper:

I like least about live agent that it sometimes glitches or I get disconnected.

Svar fra QualityUnit

for 2 måneder siden

Hi Sarah Beth, thank you for your review! We're glad you find LiveAgent responsive to your needs. We're sorry for any glitches or disconnections you've experienced. Our team takes such issues seriously, so please feel free to reach out if this continues—we're here 24/7 to assist. - The LiveAgent Team

Anjal
QA i Nepal
Computersoftware, 11-50 medarbejdere
Har anvendt softwaren til: Gratis prøve
Anmelderkilde

Simplifies communication with practicality

4,0 for 3 uger siden Nyt

Kommentarer: User-friendly, thanks to real-time chats and a great communication management system.

Fordele:

Time saver software, great customer service and very easy to navigate.

Ulemper:

Sometimes it becomes slow and short trial period.

Svar fra QualityUnit

for 3 uger siden

Hi Anjal, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent during the free trial. Feel free to reach out to our support and they can check if we can extend your trial period by an additional week - we're here for you 24/7. Have a great day! -LiveAgent team

Magda
Implementation Manager i Polen
Computersoftware, 11-50 medarbejdere
Har anvendt softwaren til: Gratis prøve
Anmelderkilde

A simple and easily accessible customer service tool

4,0 for 2 måneder siden Nyt

Fordele:

Transparency and clear rules. Bringing all communication channels to one e-mail box. The software is responsive and has a simple interface.

Ulemper:

No ready-made startup configuration. Limited number of statuses.

Svar fra QualityUnit

sidste måned

Thank you very much for your kind review, Magda. If you need to create more statuses than those that are already prebuilt in LiveAgent, you can create multiple tags and add them to tickets whenever required to categorize them however you need. Feel free to contact our technical team via chat on our website if you require any assistance :)

Jana
Jana
Senior Director Of Marketing i USA
Bekræftet LinkedIn-bruger
Computersoftware, 10.000+ medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

Elevated Quality of Service for Customers

5,0 for 2 år siden

Kommentarer: I think firms medium and large in size would benefit from using LiveAgent because of how intuitive it is.

Fordele:

LiveAgent is an indispensable tool for me to maintain tight relationships with my customers and my team. It's the finest platform for handling customer support requests since it's reasonably priced, has a straightforward user interface, and includes all the necessary tools.My interactions with clients have been simpler and more efficient as a result. aids our support staff in serving our clients more quickly and effectively.

Ulemper:

My team is functioning smoothly. Everything looks okay up until this point.

Svar fra QualityUnit

for 2 år siden

Hello Jana :) Appreciating your warm feedback, especially about how we've been instrumental in streamlining your interactions with your customers. Customer relationships are indeed crucial, and it's great to see LiveAgent adding value in that area. Glad to read that your team's operation is running without a hitch in our platform. Just to let you know, we are persistently working on enhancing our features to accommodate the growing needs of large-scale businesses like yours in the computer software industry. We can handle all those emails and teams you mentioned, we've got you covered! Once again thanks for choosing LiveAgent. - LiveAgent Team

Emma
Emma
Senior Director Product Marketing i USA
Bekræftet LinkedIn-bruger
Hospitals- og sundhedsvæsenet, 10.000+ medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

Excellent Customer Service for the Price

5,0 sidste år

Kommentarer: It was definitely worth the time and effort required to adjust to the new method. Thanks to its structure and features, we were able to reduce a massive message backlog to a much more manageable one.

Fordele:

LiveAgent's strongest feature is undoubtedly the promptness of their technical support. The fact that it may be altered to suit individual needs is another plus. The ease with which our client may get in touch with us is the third best feature. Not only can I use LiveAgent in my own tongue of Spanish, but it also supports a wide variety of other languages, and everything, including emails and templates, can be changed to display in either my native tongue or the language of my consumers. I can locate anything I need with a quick peek at the dashboard.

Ulemper:

If I had to choose a nitpick, it would be that I wish there was more color on the interface; on the other hand, why would you want to clutter up such a simple layout with flashy graphics? LiveAgent delivers just as advertised by devoting maximum real estate to its features.

Svar fra QualityUnit

sidste år

Hey there, It's great to hear that our customizability has been effective for your operations. It's our mission to provide a platform that can be tailored to suit unique business needs. On your point about our simple interface layout, we believe in function over flash to ensure a seamless user experience. We're glad that the transition to using LiveAgent has been beneficial in managing your message backlog. Also, isn't it amazing how variety in language options can open doors to diverse customer bases? Thanks for your kind words about our prompt technical support. We strive to keep this up! - LiveAgent Team

Ojeleye
Guest Service Agent i Nigeria
Hotel og restauration, 201-500 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Multi-channel Customer Support Program

5,0 for 3 måneder siden

Fordele:

I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository.

Ulemper:

LiveAgent is the most robust customer support program which I have ever used. I find nothing to outline as a flaw since it accomplishes all my needs.

Svar fra QualityUnit

for 3 måneder siden

Hi Ojeleye, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with its multichannel capabilities. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team

Yakubu
Chief Editor, Head Publications and Communications i Nigeria
Uddannelsesstyring, 51-200 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

LiveAgent in Education Management Sector

5,0 for 3 måneder siden

Fordele:

As Chief Editor in Education Management industry, I use LiveAgent to offer customer support via live chat and calls.

Ulemper:

I have used LiveAgent for 18 months now and I have not yet come across any defect.

Svar fra QualityUnit

sidste måned

Hi Yakubu! Thank you for your feedback. It's great to hear LiveAgent is serving you well in providing live chat and call support in the education management. If you ever have questions or need assistance, feel free to reach out—we’re always here to help! - The LiveAgent Team

Marvine
Store Assistant i Kenya
Maskin- eller industriingeniørarbejde, 51-200 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Universal Inbox for Solving Customer Issues

5,0 for 3 måneder siden

Fordele:

Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction.

Ulemper:

Advanced customizations are only available on higher-tier plans. Luckily, I am using premium version, so I no longer face limited customizations.

Svar fra QualityUnit

for 4 uger siden

Hi Marvine! Thanks for sharing your experience with LiveAgent. We’re glad the real-time chat and omnichannel support have enhanced your customer interactions. Premium features unlock powerful customizations, and it’s great to see you’re making the most of them. If you need help, don’t hesitate to reach out! - The LiveAgent Team

Beatricia
Sales Specialist i USA
Informationsteknologi og -tjenester, 501-1.000 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

LiveAgent is the way to go to give a totally fast support

5,0 for 7 måneder siden

Kommentarer: Since its implementation in all our sales and support staff so they can communicate better with our customers. The sales team makes heavy use of LiveAgent on a daily basis, as it allows us to respond quickly and efficiently to any queries or concerns our customers may have via email and live chat. It works wonders for finding new customers and providing them with timely and relevant information.

Fordele:

LiveAgent is great because it consolidates all my communication channels in one place and makes it easy to automate my workflow. My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer their questions conversationally.

Ulemper:

When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness. Note that this doesn't happen all the time, but it has happened to us.

osema
Infrastructure Lead i Jordan
Finansielle tjenesteydelser, 11-50 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

Intelligent assistant to improve response time and distribute service load efficiently

5,0 for 7 måneder siden

Kommentarer: LiveAgent has simplified our customer service system and enabled us to enhance our capabilities to respond more efficiently. It is wonderful that his organizational abilities and records enable us to better investigate all the details, identify areas of deficiency, and work to constantly improve them. It is wonderful that it has enhanced transparency and contributed to enhancing customer confidence in our services.

Fordele:

I appreciate the way LiveAgent's automation simplifies ticket creation for the customer, and its ability to seamlessly route to the appropriate departments quickly to provide the best service. I like the LiveAgent dashboard very much because it is comprehensive and contains all the details and everything related to open tickets and the latest updates to them. It is great that LiveAgent is able to reassure the customer by providing him with a reference number to follow up on the status of the order, which enables him to easily check when needed. I also love LiveAgent's marketing capabilities and its ability to ask questions that attract visitors to our site and connect them directly to the right person to answer their questions. The reports provided by LiveAgent are comprehensive and always help us to make improvements that contribute to attracting new customers more efficiently.

Ulemper:

There are no negatives with LiveAgent, all services are excellent, but I believe that updating the notifications to include the importance of the ticket will enhance our ability to provide the appropriate response.

Svar fra QualityUnit

for 7 måneder siden

Hi Osema, Thank you for your positive review! It's great to hear that LiveAgent is benefiting your team. We also appreciate your feedback on enhancing notifications. We'll consider this for future updates to improve your experience further. Feel free to reach out anytime. - The LiveAgent Team

Yvonne
Technical Staff i Kenya
Bilindustrien, 201-500 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

LiveAgent at ASEA

5,0 for 6 måneder siden

Kommentarer: Support ticket management, live chat and customer engagement.

Fordele:

LiveAgent is the central repository for customer communication management in my Automotive agency. It streamlines customer support in real-time.

Ulemper:

Were it not for LiveAgent, I would be facing a lot of issues engaging with customers.

Svar fra QualityUnit

for 6 måneder siden

Hey Yvonne! Thank you for your 5-star review :) - The LiveAgent Team

Rohit
Product Manager i Indien
Bilindustrien, 201-500 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

Liveagent provide the real-time solution to all the customer support related issues

4,0 for 6 måneder siden

Kommentarer: As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more productive and help our customers to get the support they are looking for.

Fordele:

The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting our social media platforms with this platform and now we can cater to all of our customers reaching us from multiple social plaforms.

Ulemper:

Liveagent gave us a great experience but it did not give the best analytics of data which it should have given after a huge customer interaction. The informatis are limited and not enough to understand the improvements that are needed for a better customer experience.

Svar fra QualityUnit

for 6 måneder siden

Hi Anisha, thank you for your review! It's great that the implementation process was smooth for you. If you ever need any assistance, feel free to reach out to us 24/7. - The LiveAgent Team

Bekræftet anmelder
Bekræftet LinkedIn-bruger
Grafisk design, 11-50 medarbejdere
Har anvendt softwaren til: 1-5 måneder
Anmelderkilde

Enquiry Assistance Software

5,0 for 5 måneder siden

Kommentarer: LiveAgent is a mobile website to serve one's online enquires

Fordele:

LiveAgent give me access to attend to unlimited clients online solving their problems

Ulemper:

I like everything about LiveAgent and due to that, I don't have any negative word against it

Svar fra QualityUnit

for 5 måneder siden

Hey there! Thank you for your review :) If you ever have any questions or need further assistance, please feel free to contact our support team. We're here 24/7 to help. - The LiveAgent Team

Faria
Faria
Admin i USA
Bekræftet LinkedIn-bruger
E-læring, Selvstændig
Har anvendt softwaren til: Gratis prøve
Anmelderkilde

Must try LiveAgent!

5,0 for 4 måneder siden

Kommentarer: Starting to build a connection. Look forward to have a good experience.

Fordele:

Easy setup. It is offering great features to help you learn and grow. Great potential.

Ulemper:

So far very good. Nothing to dislike about LiveAgent.

Svar fra QualityUnit

for 3 måneder siden

Hi Faria, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent and its features. Our team is online 24/7 in case of any questions or issues! -LiveAgent team

James
Digital Marketing i USA
Finansielle tjenesteydelser, 51-200 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

easy to use messaging platform

4,0 for 3 måneder siden

Kommentarer: it's a useful platform for determining why someone is on a website

Fordele:

easy to reach out to people visiting the website

Ulemper:

needed more options to get notifications when not currently online

Svar fra QualityUnit

for 2 måneder siden

Hi James, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and its ease of use. Each user has an option to define email notifications when they are not online in the system. Feel free to reach out to our support via chat or email and we'll be happy to hear what additional options you'd like to see in the system - we are here for you 24/7! -LiveAgent team

Emily
Marketing Director i USA
Forbrugertjenester, 11-50 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

Great asset for any Customer Support team

5,0 for 3 måneder siden

Kommentarer: Overall, LiveAgent is an amazing asset Customer Support to stay in contact with clients

Fordele:

Allows for Customer Support to be in direct contact with clients, and stay organized when handling multiple clients at once

Ulemper:

I wish there were more reporting stats to view

Svar fra QualityUnit

sidste måned

Hi Emily! Thanks for sharing your review. It’s great to hear LiveAgent has helped your team stay organized and connected with clients. For more reporting stats, we’re always working to improve—feel free to explore updates in our changelog: https://dev.ladesk.com/. Let us know how else we can assist! - The LiveAgent Team

Zain
Self-employed i Jordan
Kapitalmarkeder, Selvstændig
Har anvendt softwaren til: 1-5 måneder
Anmelderkilde

Good lovely

5,0 for 8 måneder siden

Fordele:

LiveAgent is known for its comprehensive and intuitive features that enhance customer support. Some of the key highlights include its multi-channel support, ticket management, live chat, and automation capabilities. These features enable businesses to streamline their customer service processes and provide efficient and effective support to their customers

Ulemper:

LiveAgent can be a bit steep, especially for users who are not familiar with customer support software. Additionally, some users have expressed the need for more advanced reporting and analytics features within the platform. It's important to note that these opinions may vary depending on individual preferences and requirements.

Svar fra QualityUnit

for 8 måneder siden

Thank you, Zain, for your detailed review. We're glad you find LiveAgent's multi-channel support and automation features useful. We understand that it can take some time for new users to get familiar with the platform. If you need help with advanced reporting and analytics, please reach out to our support team available 24/7. - The LiveAgent Team

Omer
Customer Service Representative i Storbritannien
Import og eksport, 501-1.000 medarbejdere
Har anvendt softwaren til: 6-12 måneder
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Seamless Multichannel Communication

5,0 for 7 måneder siden

Kommentarer: LiveAgent made my job as a customer service representative easy and truly effective with the help of innovative tools.

Fordele:

I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and accurately.

Ulemper:

The first thing is a little bit busy interface, but in the grand scheme of things, it is not a deal-breaker in the least.