Hvad er SysAid?

SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and away smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong.
SysAid provides the fix that IT has so badly needed.
Try IT for free today.

Hvem bruger SysAid?

SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our Help Desk to the ITSM+ edition, there is something to suit businesses of all magnitudes.

Hvor kan SysAid anvendes?

Cloud-baseret
Lokalt

Om leverandøren

  • SysAid Technologies
  • Beliggende i Airport City, Israel
  • Grundlagt i 2002

Support vedrørende SysAid

  • Telefonsupport
  • 24-7 (live repræsentant)
  • Chat

Tilgængelige lande

Albanien, Algeriet, Amerikansk Samoa, Andorra, Angola og 206 andre

Sprog

engelsk, fransk, hebraisk, italiensk, japansk og 5 andre

Pris på SysAid

Udgangspris:

Ikke tilbudt af leverandør
  • Ja, kommer med en gratis prøve
  • Ja, kommer med en gratis version

SysAid har en gratis version og tilbyder en gratis prøve.

Prisordninger Få en gratis prøveversion

Om leverandøren

  • SysAid Technologies
  • Beliggende i Airport City, Israel
  • Grundlagt i 2002

Support vedrørende SysAid

  • Telefonsupport
  • 24-7 (live repræsentant)
  • Chat

Tilgængelige lande

Albanien, Algeriet, Amerikansk Samoa, Andorra, Angola og 206 andre

Sprog

engelsk, fransk, hebraisk, italiensk, japansk og 5 andre

Videoer og billeder af SysAid

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Software til SysAid - 5

Egenskaber ved SysAid

  • Adgangskontrolelementer/tilladelser
  • Administration af serviceniveauaftale
  • Aktivsporing
  • Analyser
  • Automatiseret ruteplanlægning
  • Beskeder/eskalering
  • Beskeder/meddelelser
  • Brugerstyring
  • CMDB
  • CPU-overvågning
  • Chat i realtid
  • Dashboard
  • Dashboard for aktivitet
  • E-mailstyring
  • Feedbackstyring
  • Fjernadgang/kontrol
  • Håndtering af billet
  • Håndtering af supportbillet
  • Hændelseslogs
  • Hændelsesstyring
  • IT-indberetning
  • Konfiguration af arbejdsgange
  • Konfigurationsstyring
  • Kontrakt-/licensstyring
  • Kundesupport
  • Lagerstyring
  • Leverandørstyring
  • Live chat
  • Makroer/skabelonsvar
  • Mobil adgang
  • Multikanal-kommunikation
  • Netværksovervågning
  • Notifikationer i realtid
  • Opgavestyring
  • Overvågning af præstation
  • Overvågning i realtid
  • Prioritering
  • Problemhåndtering
  • Præstationsmåling
  • Rapportering af oppetid
  • Rapportering/analyse
  • Realtidsrapportering
  • Revisionsstyring
  • Samarbejdsværktøjer
  • Selvbetjeningsportal
  • Servicekatalog
  • Sporing af interaktion
  • Sporing af overholdelse
  • Styring af IT-aktiver
  • Styring af arbejdsgange
  • Styring af help desk
  • Styring af overholdelse
  • Styring af vidensbase
  • Styring af ændringer
  • Søgning i fuld tekst
  • Tildelingsstyring
  • Tilpasselige rapporter
  • Tilpasselige skabeloner
  • Tilpasset branding
  • Tredjepartsintegrationer
  • Træk og slip
  • Udgivelsesstyring
  • Udstedelsesrevision
  • Vidensstyring

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Anmeldelser af SysAid

Gennemsnitlig score

Samlet
4,5
Brugervenlighed
4,5
Kundeservice
4,5
Egenskaber
4,5
Værdi for pengene
4,5

Anmeldelser efter virksomhedsstørrelse (medarbejdere)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Find anmeldelser efter vurdering

5
64%
4
27%
3
6%
2
2%
1
1%
Thomas
Thomas
IT Analyst i Storbritannien
Bekræftet LinkedIn-bruger
Retspraksis, 51-200 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

SysAid - Simple Solution, Big Outcome

5,0 for 3 år siden

Kommentarer: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.

Fordele:

I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience. SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.

Ulemper:

I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.

Overvejede alternativer: ServiceNow Customer Service Management og ManageEngine ServiceDesk Plus

Grunde til at vælge SysAid: No longer fulfilled our growing list of requirements.

Ændret fra: ServiceNow Customer Service Management og ManageEngine ServiceDesk Plus

Grunde til at skifte til SysAid: Cost and Versatility

peter
peter
IT Service Catalog, Asset and Configuration Analyst and Knowledge Managerr i Ghana
Bekræftet LinkedIn-bruger
Informationsteknologi og -tjenester, 501-1.000 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

My Personal Experience With SysAid ITSM TOOL and CMDB

4,0 for 3 uger siden Nyt

Kommentarer: SysAid Asset management tool has been able to resolve most part of our audit issues and it has been a good news to management. However, it is still required to resolve the prominent issue of file/application configuration monitoring.

Fordele:

The integration with current business process has been easy. The product is easy to implement as long as the prerequisite is met. I like the fact that assets discovered can also display the propriety software installed on them as well as alert on the software changes.

Ulemper:

I believe the CI relations can be improved by automating it (Reference AppDynamics). A report can also be built for the articles which are mostly read in a week or month. More Analytical Asset dashboards can also be developed for Management use. The capability to monitor file content and folder content changes must be implemented (This is an ISO requirement which will satisfy audit issues)

Overvejede alternativer: ServiceNow

Grunde til at vælge SysAid: Cost and SysAid promise of meeting our CMDB requirement

Ændret fra: Remedyforce

Grunde til at skifte til SysAid: Cost and SysAid promise of meeting our CMDB requirement

Rafael
MIS Technician i USA
Informationsteknologi og -tjenester, 51-200 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Not so great customer service.

1,0 for 5 år siden

Kommentarer: A help desk solution in which none was being used by the companies I worked in.

Fordele:

The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.

Ulemper:

I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times. I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support. Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.

jason
IT Support Supervisor i Canada
Hospitals- og sundhedsvæsenet, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Reasonably priced and fully featured

5,0 for 3 måneder siden

Fordele:

SysAid offers excellent customer service and support, my tickets are responded to within an hour and all issues that have arisen during our usage have been resolved to a satisfactory level. The product is highly customizable, but many features are too complicated to be done by the end user, and a professional services package will need to be purchased.

Ulemper:

Our organization has a PC and Android environment, SysAid offers an agent to install on the PC's to collect information for asset management and support, but it does not offer an app to install on Android devices.

James
James
Systems Administrator III i USA
Bekræftet LinkedIn-bruger
Videregående uddannelse, 201-500 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

SysAid Review

4,0 for 3 år siden

Kommentarer: We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.

Fordele:

Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.

Ulemper:

Workflow management is a little outdated and has a bit of a learning curve.

Overvejede alternativer: Jitbit Helpdesk

Grunde til at vælge SysAid: Lack of capabilities in tracking, tiering, asset management, and CMDB.

Ændret fra: Jitbit Helpdesk

Grunde til at skifte til SysAid: Price and capability.