TrueCommerce EDI Solutions

The Best!

Fordele:

We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate.

Ulemper:

Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker.

Customer service is TrueCommerce top priority

Kommentarer: We truly wish we transitioned sooner from their competitor.

Fordele:

All aspects of the sales process, design, testing and go live the entire team at TrueCommerce communicate quickly and effectively. They have been able to pivot throughout the project to overcome problems by thinking outside of the box and listening to us, the client. Their portals are far superior to that of anyone else in the EDI market.

Ulemper:

At this time we don't have any cons to share.

Very disorganized company

Kommentarer: You send an email - and then you may get a respond but nothing will change only e-mail you can't talk with anybody in this company - they are not professional and they do not understand how their own system works

Fordele:

Unfortunately, 5 years ago when I join our company, they have chosen Truecommerce

Ulemper:

nothing - Before I join the company 5 years ago our company had this EDI software - I would not use this company

General Manager

Fordele:

Smoothness, price and support. Timely response

Ulemper:

Communication on setting up new customers

Great Product Great Price with Fantastic Support

Kommentarer: I love using TC. I have been using TC for many years with multiple companies, with many different sizes. My current company uses TC for 80 partners for different channels. Their support and functionality sets the bar.

Fordele:

I love the visibility and ability to monitor your system, to monitor orders, and even make changes as needed. Their support though makes life easy as an IT Professional to ensure that orders are flowing. EDI is the lifeblood of any new business, and as result without a functioning EDI, issues will arise. TC is not set it and forget it, but it is set is and watch it. I equate TC to smoking meat. You put it in, watch it carefully, and enjoy the ride.

Ulemper:

The only issue I have with TC is the lack of ability to automate connections and information into ERP for item information. Meaning that when a change happens in NetSuite, you have to update every trading partner. But with the future, they are looking to amend this.

Aleon Inc by Jerry Carucci

Fordele:

Ease of use Integration with QuickBooks

Ulemper:

Setting up clients for EDI can be difficult depending on who we are working with. Some setups have been very smooth, quick and accurate, while others have not

Customer Care

Kommentarer: It's always a pleasure to work with your team!

Fordele:

Your customer care department is always extremely helpful. Not only do they help to resolve our issues they have always taken the time to educate us on different issues.

Ulemper:

Occasionally tickets can take a few days to be answered.

Pura Vida Books Review

Fordele:

Easy to use platform

Ulemper:

Not being much clear about errors commited in sending invoices for customers

Edi is the best platform

Fordele:

Everything is so simple to integrate and flow is perfect

Ulemper:

I really don’t other than maybe cheaper per customer users

Process is always long not a lot of follow up, always need new development to adapt to our customer

Fordele:

it is friendly user, we can automate a lot of data and have less user data entry, steps are easy to follow

Ulemper:

on your web site it is mention that it is integrate to Dynamics GP, but in reality most of the needs must have a developement we can communicate easily with our customer but to exchange transaction with supplier and carrier we have to process with other developper to get the information and not all the edi transaction are available most if available we must read into di web only it cannot be integrated into dynamics gp and update our files we cannot customize the notification to specific person

Reliable Platform

Fordele:

The system overall is very easy to work with and the communication has been great. The downtime has been very minimal for what we use it for.

Ulemper:

Nothing really. The UI could always use some improvement.

Great Solutions!

Fordele:

Custokmer Service, when ever we have an issue that we can not figure out. They have the best customer service team that will go above and beyond to help you figure out the issue that you are having.

Ulemper:

Ido not believe I have any cons regarding TrueCommerce. I have never had an issue that they could not resolve.

I have had the best 4 years of partnership with True Commerce... With many more years to come!

Kommentarer: This software has helped our company become more efficient with our daily tasks. Also, we are able to meet each of our Trading Partner requirements through True Commerce.
Personally, True Commerce has helped me become knowledgeable and confident about EDI and its ability to help our company grow and become for efficient.

Fordele:

I called True Commerce knowing very little about EDI. My task was to find a new EDI solution that was going to work best for our new ERP software. From the moment I heard "Hello" my experience has been more than the 5 star rating. I can list many things that are great at True Commerce. Their team in wonderful. Immediately I felt at ease because everybody talked my language and never used jargon or talked over my head. I never felt uncomfortable for not knowing about the topic. I have worked with multiple people from sales, integration, technical support and marketing and everyone provides the best positive energy and assistance. I also love their software application. Through the integration process I was empowered to learn the software so that I could make edits and changes as needed. Before True Commerce I would have to call in to our EDI vendor for every error or challenge. It would sometimes take hours or even a day or two to get our application fixed. This stopped our business from running. Now, with True Commerce, I have been able to identify the errors and fix some of them myself. I have made the fix in minutes versus waiting for tech support. However, if I do need tech support, I can call True Commerce and have assistance in minutes. I look back at the past 4 years of our partnership and it amazes me how much they have taught me. My company is now reviewing new ways that EDI can help our company. They are a great company. A great choice!

A winning partnership

Kommentarer: We wanted a solution that was better integrated with our software, much faster, simpler and cheaper to launch new trading partners. We found that a typical partner is up and running at a fraction of the previous time and cost with very little effort and rare to never do we require actual code changes.

Fordele:

There's a great deal of consistency in this product and in the company which is gravely important when dealing with a plethora of trading partners with diverse requirements.

Ulemper:

There is a trade-off between great working software and feature rich capabilities. In this I found that it does 90% of what we need it to do well and then 10% it handles in a round about way that in order to make it work would be a tremendously costly undertaking.

Used to be great but now not so sure

Kommentarer: Started out strong. Seems high turnover of technical support, integration specialists and programmers may have caused issues where clear mistakes have been made on multiple occasions causing rejected documents and chargebacks from our partners.

Fordele:

I like that you purchase the partner plug-in and never pay again for any updates made by said partner. Also, the ability to integrate with SAP.

Ulemper:

That over the last few years it seems that the updates being made to partner plug-ins have caused us chargebacks and I no longer feel confident in the validity of the documents we are sending out to our partners. Now I have to carefully scrutinize every change notice to make sure something hasn't been done that will cause a rejected document and subsequent chargeback (i.e. making a previously mandatory field optional when it really is mandatory...at least for us). EDI management has now become far more time consuming and frustrating.

Good Service Provider, but improvements are needed

Kommentarer: Overall it's positive and I find the majority of their CS reps professional and responsive. There are times though that like most service providers these days, DiCentral has outsourced live CS out of the country. That unfortunately, creates difficulties in communicating with reps who may have a very heavy accent, or who may not grasp the intricacies American English

Fordele:

It's relatively easy to navigate. The screens are pretty well laid out and the data has always shown to be accurate.

Ulemper:

There are times when exporting a large number of PO's from a major department store who sends over PO's for each door, and you want to check your data, it can take an exceptionally long time to get that data out of DiCentral.

TrueCommerce EDI Solutions

Kommentarer: Overall we have had a good working relationship with TrueCommerce. We continue to have calls with our account rep and we feel this relationship will continue to grow.

Fordele:

We are able to receive orders fast from our customers as well as invoice them to be paid. The availability of reports is top notch as well. Everything I need is always available as well as quality customer support.

Ulemper:

More notice when something as not been acknowledged. A separate area as it seems all these are mixed in with our orders and sometimes get over looked.

TrueCommerce takes the complications of EDI and simplifies it.

Fordele:

The best thing about TrueCommerce is their support. You are never on your own. If you run into a snag or are uncertain of how to proceed, customer service is only a phone call away.

Ulemper:

Once you understand how it works, TrueCommerce is fairly straightforward. However, onboarding resources could be highlighted and made more readily available to jumpstart your step into the EDI world.

Extensive Unfunctional Functionality

Kommentarer: Overall, you can do all the tasks that you are required to do, and the reach of this EDI is extensie. Unfortunately, the program appears outdated, aside from the look and feel of the UI, there are limitations to certain functions in the program, which can sometimes spend more time than what would generally be required. Should some of the features be refined, the EDI could be quite good.

Fordele:

The functions and reach of the program was good, many options are provided in terms of the task you are trying to complete on DiCentral. Extensive records are kept, including a user history, which is convenient to recall when you need to trace prior steps.

Ulemper:

While there are numerous functions, those functions are sometimes dysfunctional, if that makes sense. For instance, creating and submitting advanced shipment notices is rather antiquated, as you need to manually type out the dimensions for each line, as opposed to entering the dimensions for each item and having those dimensions applied to the relative items on the relative lines. The UI is also fairly outdated, but this is more of an aesthetic preference, but it can sometimes lead to navigating being rather complicated.

DiCentral - Constantly There for Support with Excellent Customer Service

Kommentarer: Using DiCentral provides me with the ease of invoicing our customers in a timely manner, knowing that it was received because of the confirmation given - no need to constantly update emails to send invoices via email. We are currently setting up another customer to receive purchase orders which will streamline both our Sales and Accounting departments.

Fordele:

I had spoken to a number of companies that provide EDI software before choosing DiCentral. I liked the fact the costs were in Canadian funds, the patience of my Sales contact in answering my questions, the ease of the set up, and the gentleman who patiently assisted me with the launch. I also appreciate the quick response to the support technicians, the availability of Webinars and the ease of payment on a monthly basis.

Ulemper:

The only glitch I have is that I find it challenging to add a new customer to our profile. This may be due to the fact that I have only been using DiCentral for almost a year and only have 2 customer signed up at this time. I am currently working with my Sales contact to rectify this issue.

Exceptional EDI package

Kommentarer: Being able to trade EDI purchase orders, Advance Ship Notifications, Invoices, and a few other misc documents with over 60 different EDI trading partners. Previously we were spending many hundreds of hours per year trying to maintain EDI maps ourselves, and TrueCommerce has taken that load completely off of us.

Fordele:

HighJump/TrueCommerce has already made the connection and EDI mapping to many hundreds of EDI trading partners and they maintain the EDI maps so we do not need to worry about trading partner EDI map changes.

Ulemper:

TrueCommerce has an automation component called Scheduler, that works wonderfully if you have less than 500 documents per half hour. Above that amount Scheduler sometimes has issues, but 500 per half hour is an immense amount of POs, and the system always works if you export POs by hand (which only takes a few seconds to initiate). Overall, this is a very minor dislike, and won't affect 99.9% of customers.

Use between the new and old formats

Kommentarer: the customer service representatives are always helpful and understanding of the situation needing to be resolved

Fordele:

Not much with the lack of training available. Your customer service is wonderful, but with a question to individual questions needed in a time constraint along with the wait time, it does not assist with out immediate needs.

Ulemper:

The new format is difficult to use especially when needing to print labels for shipping. Containers that need to be added/deleted along with items that need to be separated into different boxes is frustrating. I go back to using the old format most of the time. It seems there are more steps in the new format.

Overall it's a pretty good solution for businesses that do a lot of EDI transactions

Kommentarer: When it works as planned it saves me a lot of time!!!!

Fordele:

Customer support is helpful and knowledgeable. It's easy to learn and use. You can process EDI transactions from any computer. It didn't take long to figure out. That's the basic way to use the software. We integrate it with our Quickbooks so I don't have to enter in anything to the system...it's all just a few clicks.

Ulemper:

For just the EDI web version, the site can sometimes run slow...when using the software version, it can also transfer over to QB very slowly. And sometimes things just can't sync for whatever reason which is frustrating.

Great product

Kommentarer: We've been doing business with True Commerce for over 15 years now and we've been very happy with them.

Fordele:

It's easy to use. If i run into any problems their customer support is superb! They will walk you thru every step and show you how to fix it in the future. If you don't know something they have no problem showing you without making you feel like "you should know this".

Ulemper:

The only problem we have with this software is that we have Sage 50 and some of the discounts that are line items do not come thru to the order when you export the PO into Sage. I have to manually enter them

Great Customer Relations System

Kommentarer: We have all our customer and wine club members records including their purchase history, changes, visits that allow us to provide the highest customer experience.

Fordele:

Truly appreciate how reliable & simple TrueCommerce EDI Solutions is to work with. I'm constantly having to search customers, orders and having several options to search: via name, phone, comments, activity, address etc. etc. allow our team to provide the best customer service to our clients.

Ulemper:

The only times I'm least happy with the software is the occasional slow downs, but only have several times a year.