Hvad er Freshdesk?
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Hvem bruger Freshdesk?
Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Hvor kan Freshdesk anvendes?
Videoer og billeder af Freshdesk
Sammenlign Freshdesk med lignende produkter
Egenskaber ved Freshdesk
- Administration af serviceniveauaftale
- Arkivering og opbevaring
- Automatiseret ruteplanlægning
- Begivenhedsudløste handlinger
- Chat i realtid
- Dashboard for aktivitet
- Elektronisk signatur
- Forbrugervendt chat i realtid
- Håndtering af arbejdsordre
- Håndtering af billet
- Håndtering af kø
- Håndtering af supportbillet
- Import/eksport af data
- Integration af sociale medier
- Konfiguration af arbejdsgange
- Live chat
- Mobil adgang
- On-demand optagelse
- Optagelse af session
- Redigering af tekst
- Sporing af interaktion
- Sporing af kundeklager
- Styring af aftaler
- Styring af arbejdsgange
- Styring af negativ feedback
- Styring af vidensbase
- Søgning i fuld tekst
- Tilpasselige skabeloner
- Tilpasset branding
- Undersøgelser og feedback
- Webbaseret implementering
Alternativer til Freshdesk
Anmeldelser af Freshdesk
All-in-one solution and gradually extendible
The analytics are very insightful, it solves for us support management/knowledge base management/customer success (a CRM software provider with 12k clients) The knowledge base management in 6 different languages is very user friendly and easy to manage. We were able to gradually extend the functionality, first developed ourselves to integrate with our backend. Then integrated Chat management/integrated JIRA/ review management (we are still able to extend with chat bot and forums if we want).
Maybe the search functionality could be extended, the filters on top of search terms are quite limited.
Useful Help Desk/Call Centre Package
Kommentarer: I used this software whilst running a software helpdesk/call centre. At the time I compared all the alternatives and felt it was the best one for the price.
Email management and the ability for connected issues to be linked was really impressive.
Integration with Jira would have been a great feature.
Used it for an year but wasn't scaleable and broken
Freshdesk had a good interface and easy to use
all functionalities that were required were not supported and system used to go down frequently
Excellent customer support ticket system
Kommentarer: Our team were able to automate and monitor a number of our process workflows thanks to Freshdesk's help. In addition, it is a better choice than emailing support questions and concerns. Freshdesk allows our clients to see their ticket status and ticket history, as well as submit their comments and rating, which simplifies the process of providing excellent customer service.
Freshdesk has a wide range of essential services, including live chat, email, phone, and social media support channels. The software is cloud-based and easy to use, with clever automation capabilities that guarantee things are done easily and quickly, resulting in more efficient corporate operations and a better customer experience.
Upgrades to Freshdesk's reporting feature are, in my opinion, overly pricey for individual agents and users. There is a good thing about Freshdesk's free trial plan since it allows us to test out their vast variety of services before making a decision on whether or not to upgrade our business.
Great tool to provide superior customer experience
Integrations within the Freshworks product suite make things super simple. I liked the smooth integrations with Freshchat and Knowlarity. Freshdesk also provides the API to fetch all the data to push to our internal system. We used that to build our reports on top of Freshdesk.
Reporting around ticket management can be improved. We had to build our internal reporting while using Freshdesk. The combined reporting of Freshchat & Freshdesk would have helped a lot as well so that we don't have to look into two different systems. Also, their Freshchat bots were very expensive so we relied on our internal categories.