--- description: Få detaljeret information om TOPdesk fra verificerede brugererfaringer lige fra anvendelighed, egenskaber, pris, fordele og ulemper. Læs anmeldelser, og find lignende værktøjer takket være Capterra Danmark. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TOPdesk: pris, anmeldelser og vurderinger – Capterra Danmark --- Breadcrumb: [Startside](/) > [Help Desk Software](/directory/30008/help-desk/software) > [TOPdesk](/software/127562/topdesk) # TOPdesk Canonical: https://www.capterra.dk/software/127562/topdesk Page: 1 / 6\ Næste: [Next page](https://www.capterra.dk/software/127562/topdesk?page=2) > IT Service Management-løsning, der kombinerer et ready-to-use ITSM-værktøj med interne eksperter – har hjulpet med at forbedre services siden 1993. > > Verdict: Rated **4.4/5** by 111 users. Top-rated for **Sandsynlighed for anbefaling**. ----- ## Overview ### Hvem bruger TOPdesk? TOPdesk er en service management platform til servicedesks i organisationer med 250-5000 medarbejdere. Værktøjet er nemt at udvide til andre serviceafdelinger såsom Facility eller HR. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.4/5** | 111 Anmeldelser | | Brugervenlighed | 4.3/5 | Based on overall reviews | | Kundesupport | 4.5/5 | Based on overall reviews | | Værdi for pengene | 4.3/5 | Based on overall reviews | | Egenskaber | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sandsynlighed for anbefaling) | ## Om leverandøren - **Virksomhed**: TOPdesk - **Location**: Delft, Nederlandene - **Founded**: 1993 ## Commercial Context - **Udgangspris**: 61,00 € - **Prismodel**: (Gratis prøve) - **Target Audience**: 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Deployment & Platforms**: Sky, SaaS, Web-baseret, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (Lokalt), Linux (Lokalt), Chromebook (Desktop), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: dansk, engelsk, finsk, fransk, italiensk, nederlandsk, norsk, polsk, portugisisk, spansk, svensk, tysk, ungarsk - **Available Countries**: Australien, Belgien, Brasilien, Canada, Chile, Danmark, Finland, Frankrig, Irland, Italien, Luxembourg, Mexico, Nederlandene, New Zealand, Norge, Polen, Portugal, Schweiz, Singapore, Spanien and 7 more ## Egenskaber - Administration af serviceniveauaftale - Aktivsporing - Alerts/Escalation - Automatiseret ruteplanlægning - Barcode/Ticket Scanning - Beskeder/meddelelser - CAPA (korrigerende og forebyggende handlinger) - CRM - Catalog Management - E-mailstyring - Facility Asset Management - Feedbackstyring - Forebyggende vedligeholdelse - Forvaltning af anlægsaktiver - Håndtering af arbejdsordre - Håndtering af billet - Håndtering af supportbillet - Hændelsesstyring - Indberetning af hændelser - Konfigurationsstyring - Kundesupport - Lagerstyring - Ledelse af tekniker - Live chat - Makroer/skabelonsvar - Mobil adgang - Multikanal-kommunikation - On Call-planlægning - Opgavestyring - Planlægning - Problemsporing - Rapportering og statistik - Rapportering/analyse - Revisionsspor - Revisionsstyring - Samarbejdsværktøjer - Selvbetjeningsportal - Servicehistorik - Sporing af IT-aktiver - Sporing af interaktion - Statussporing - Styring af vidensbase - Styring af ændringer - Søgning i fuld tekst - Tildelingsstyring - Udgivelsesstyring - Udstyrsstyring - Undersøgelser og feedback - Vedligeholdelsesledelse - Vidensstyring ... and 19 more features ## Integrations (59 total) - AFAS Software - AI Chatbot - Azure DevOps Server - BeyondTrust Remote Support - Bird - BlueDolphin - Chatbot - Clicksign - D4Sign - Digital Signage - Dynatrace - Ericsson NetCloud Manager - Exact Synergy - FastPass SSPR - Flexwhere ... and 44 more integrations ## Support Options - Mail/support - Ofte stillede spørgsmål/forum - Videnbase - Telefonsupport - 24-7 (live repræsentant) - Chat ## Category - [Help Desk Software](https://www.capterra.dk/directory/30008/help-desk/software) ## Relaterede kategorier - [Help Desk Software](https://www.capterra.dk/directory/30008/help-desk/software) - [IT servicesoftware](https://www.capterra.dk/directory/30672/it-service/software) - [ITSM tool](https://www.capterra.dk/directory/30676/itsm/software) - [Software til IT-billetteringssystemer](https://www.capterra.dk/directory/32623/it-ticketing-systems-software/software) - [Maintenance Management Software](https://www.capterra.dk/directory/30058/maintenance-management/software) ## Alternativer 1. [JIRA Service Management](https://www.capterra.dk/software/138769/jira-service-management) — 4.5/5 (770 reviews) ## Anmeldelser ### "Good for Healthcare/NHS and enterprise organsations" — 4.0/5 > **Peter** | *27. april 2026* | Hospitals- og sundhedsvæsenet | Recommendation rating: 8.0/10 > > **Fordele**: Used for an ITSM ticketing system, great for logging incidents, service requests and changes with a simple and easy to use GUI, with good AD integration > > **Ulemper**: The model is quite granular on having modules. some competitors also do this but some provide you all functionalityy > > used as an IT Infrastructure manager in the NHS. this is a good GUI for non-technical staff to use for logging tickets and such. ----- ### "Great system with clean user interface" — 4.0/5 > **Joe** | *3. januar 2025* | Bioteknologi | Recommendation rating: 8.0/10 > > **Fordele**: Simple user interface and easy to implement with minimal prior knowledge. > > **Ulemper**: Back end can be a bit clunky and limited in terms of analytics. Best solutions is to push data out to analyse. The options for personalising the self-service portal are somewhat limited. > > The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case. ----- ### "Topdesk is overall good to work with" — 3.0/5 > **Marciano** | *14. december 2023* | Regnskabsføring | Recommendation rating: 2.0/10 > > **Fordele**: I like the Change module in topdesk and the different things that u can do with it > > **Ulemper**: When different people work in the same card > > Its good my overall experience espacially the Change module and the variaty in topdesk ----- ### "Great functionality, UI could do with softening and brightening" — 4.0/5 > **Will** | *23. februar 2026* | Uddannelsesstyring | Recommendation rating: 8.0/10 > > **Fordele**: TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues. It effectively operates as a ticketing function, allowing a query to move through a chain of different stages and colleagues until it is solved. I like that the system is reliable, feels well structured and maintained. It allows for a great degree of detail and flexibility. On-top of that, it integrates with email platforms such as Outlook. > > **Ulemper**: The downside to the complexity is that it is somewhat unappealing to look at and use. The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter. Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing. > > Once you have learned the ropes the experience is great. It is of course far better than having things exist in email threads. As an operator, and manager of other operators, I can easily draw reporting data across how many tickets are closed over a period of time which is awesome. I would highly reccomend top-desk, just make sure you've got someone onboard to train you and show you how it integrates with your people and teams. The more teams who get on board, the better it works\! ----- ### "Topdesk experience in education" — 4.0/5 > **Jeroen** | *25. september 2024* | Ungdomsuddannelse | Recommendation rating: 8.0/10 > > **Fordele**: Flexibilty and ease of use for endusers. > > **Ulemper**: Sometimes to much flexibility and thus complex to manage. > > Great product\! Easy to use. Can be expensive when using many operators. ----- Page: 1 / 6\ Næste: [Next page](https://www.capterra.dk/software/127562/topdesk?page=2) ## Links - [View on Capterra](https://www.capterra.dk/software/127562/topdesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data