17 års erfaring med at hjælper virksomheder med at
vælge bedre software
Hvad er TOPdesk?
TOPdesk er det eneste ITSM-værktøj, der kombinerer en hurtig opsætning med personlig vejledning. Kom i gang med at anvende brugervenlige features og best practices til at håndtere sager, spore assets og dele viden, så dine slutbrugere oplever en 5-stjernede service hver dag. Takket være vores step-by-step tilgang kan selv travle serviceteams besejre kaosset og finde tid til forbedringer. Du behøver ikke en kodningsekspert for at vedligeholde værktøjet - det lover vi. Vil du have mere hjælp? Vores 900 interne specialister er kun et telefonopkald væk.
Hvem bruger TOPdesk?
TOPdesk er en service management platform til servicedesks i organisationer med 250-5000 medarbejdere. Værktøjet er nemt at udvide til andre serviceafdelinger såsom Facility eller HR.
Hvor kan TOPdesk anvendes?
Om leverandøren
- TOPdesk
- Beliggende i Delft, Nederlandene
- Grundlagt i 1993
Support vedrørende TOPdesk
- Telefonsupport
- 24-7 (live repræsentant)
- Chat
Pris på TOPdesk
Startpris:
- Ja, kommer med en gratis prøve
- Ingen gratis version
TOPdesk har ikke en gratis version men tilbyder en gratis prøve. TOPdeskden betalte version starter fra 66,00 US$/måned.
PrisordningerOm leverandøren
- TOPdesk
- Beliggende i Delft, Nederlandene
- Grundlagt i 1993
Support vedrørende TOPdesk
- Telefonsupport
- 24-7 (live repræsentant)
- Chat
Videoer og billeder af TOPdesk
Egenskaber ved TOPdesk
Anmeldelser af TOPdesk
Cloud-based software.
Kommentarer: It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive. It enables you to automate emails speedily and easily. Its best feature is a self-service portal that helps to remove numerous doubts from consumers and avoids overloading the support staff who can keep their focus on consumers with issues. It provides a clear overview of open incidents. It can create KPI-based reporting. In simple words, it is an excellent tool to obtain information about consumers quickly. It addresses the issues, reports, and replies to the questions speedily. It offers operation management and object management very effectively.
Fordele:
It helps businesses offer the best services to their consumers. It enables you to create workflows, manage incidents, and keep track of configurations. It's design and installation are simple as compared to other ticketing systems. The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications. It enables you to monitor the activities of the department.
Ulemper:
Creating reports is sometimes confusing. Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work. It has some limitations regarding chart building. The change process is confusing and requires regular guidance. It is pretty expensive. The installation process is quite tough. It does not allow users to update their profiles with additional details such as education, contact numbers, and links from social media forums.
Svar fra TOPdesk
for 3 år siden
Hi Giovanni, thank you very much for reviewing TOPdesk and the feedback. If there's anything we can do to help you please reach out. Happy to help.
Keep up the good work, and keep improving
Kommentarer: Overall I have great experiences with Topdesk, like I said the software has a lot of possibilities and the people are kind and very helpfull.
Fordele:
The allround possibilities than other ticketsystemproviders.
Ulemper:
Knowledgebase system is decent but can use a lot of improvements. For example paste images into a item.
Svar fra TOPdesk
for 12 måneder siden
Hello Bjorn, thank your for your review! We're thrilled to hear about your positive experience with TOPdesk and our team. Your feedback is greatly appreciated, as we're always looking for ways to improve. We'll certainly take your suggestions into consideration for future updates. Keep enjoying TOPdesk, and thank you for your support! Best, Team TOPdesk
Topdesk is overall good to work with
Kommentarer: Its good my overall experience espacially the Change module and the variaty in topdesk
Fordele:
I like the Change module in topdesk and the different things that u can do with it
Ulemper:
When different people work in the same card
Svar fra TOPdesk
for 12 måneder siden
Hi Marciano. Great to hear you like the Change module and it's capabilities. Thank you for sharing your review!
User focused on Self service portal and tickets
Kommentarer: Building the self service portal for the store and managing the tickets is an good job where you can manage creativity and skills. I see the possibylities but because shortage of knowledge not always executable
Fordele:
possibylities are endlless, for the person who report easy in use
Ulemper:
new features and suggestions not always top of mind to share. Now the roads to walk are not clear
Svar fra TOPdesk
for 12 måneder siden
Hi Daniel, thanks for your feedback! It's great to hear that you find TOPdesk easy to use and versatile. We understand your point about new features and we're working to improve our communication. Best,Team TOPdesk
Saas Topdesk
Fordele:
It's easy to use, very user friendly and to configure flows and design a self service portal.
Ulemper:
That features to connect topdesk with azure are not standard
Svar fra TOPdesk
for 12 måneder siden
Thanks Sander for sharing your experience and feedback. We really appreciate it.
TOPdesk review
Fordele:
User-Friendly Interface, costumTion, Customization automation, SSP, knowledgement system.
Ulemper:
Customization Complexity. Overly complex customization requires additional time and resources.
Svar fra TOPdesk
for 12 måneder siden
Hey Jindi, Thanks for your review! We're glad to hear you're enjoying our user-friendly interface and customization features. We understand that some customization can be complex and we're always here to help streamline that process for you. Best, Team TOPdesk.
From early engagement to beyond our successful full implementation, a thoroughly positive experience
Kommentarer: It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.
Fordele:
Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.
Ulemper:
Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering
Svar fra TOPdesk
for 4 år siden
"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.
That is possible in TOPdesk
Kommentarer: When I started at my current employer, I said for a year "that is possible in TOPdesk." If for example. someone asked for an overview of the status off tickets or Assets. After a year we purchased TOPdesk, which supports our daily work well. And provides much more structure and overview.
Fordele:
You get an overview of your assets and repairs and their status. Because everything is connected, you can easily make a list of whatever you want.
Ulemper:
Integration with email is difficult between TOPdesk and the system administrator of our company. And that's why it still doesn't work
Svar fra TOPdesk
for 3 år siden
Hi Wesley, Thank you for the review. We really appreciate it. If you have any questions feel free to contact us.
TOPdesk reduces the response time of any customer question.
Kommentarer: We improve the response time to customer questions. We improve the work flow. TOPdesk users have improved performance because the problems are better recorded. We can give a quick answer to any question.
Fordele:
The self-service portal is very useful for users to make forms and manage accidents. With TOPdesk we create the forms for new workflows. We can know the problems of users and we can answer any questions from customers. It is very easy to use and has a very simple configuration.
Ulemper:
Currently we have no complaints about TOPdesk. It is perfect to be able to offer help to clients (quickly). It adapts to our needs. It is very efficient and simple to use for accident management.
Svar fra TOPdesk
for 4 år siden
Thank you for writing this review Stella. We appreciate it!
TOPdesk has been a great asset enabling us to improve our customer service
Fordele:
- Follows the ITIL model - Has a number of flexible modules which link together - Allows different teams to be separated within the same system - Almost completely administered via web interface
Ulemper:
- Can be tricky to get set up and to maintain as there are lots of settings and configurations to be aware of - Form designer is a bit limited and the advanced custom form development tool is difficult to use - A couple of elements of the product still need to be administered via an external tool
Svar fra TOPdesk
for 4 år siden
Thank you Ian for your review!
Worth a try and certainly a look
Fordele:
Easy to use and implement. Easy to get support
Ulemper:
At the moment I really could not say that
Svar fra TOPdesk
for 12 måneder siden
Wow! Thank you for your compliment Sandra. We love it that you appreciate the easy use, implementation and our support. Reviews like yours are the cherry on the cake for us.
Great Application for overall use!
Kommentarer: Perfect tool for incident and change management with a great Selfserviceportal
Fordele:
Self Service Portal works perfect for users
Ulemper:
Combination of workflows to 1 change does not work
Svar fra TOPdesk
for 12 måneder siden
Hello Stefan, thanks for your awesome review! It's great to hear that you're finding our Self Service Portal useful. Sorry to hear about the workflow issue. We're on it and your feedback really helps. Best, Team TOPdesk.
Perfect Solution for a Service Desk
Fordele:
The simplicity of working with it and what you can with this. Easy in use.
Ulemper:
Working in background is not always easy.
Svar fra TOPdesk
for 12 måneder siden
Hey Toos, we're so glad to hear that you find TOPdesk a perfect solution for a Service Desk! We've taken note of your feedback and we always appreciate hearing how we can improve. Best, Team TOPdesk.
TOPbest!!!
Fordele:
The ease to learn the basics of the software
Ulemper:
Sometimes i am missing some documentation about certain cases. But overal i can find what i need else i will contact the service desk.
Svar fra TOPdesk
for 12 måneder siden
Hey Remon, Loving the wordplay in your review - TOPbest, that's what we aim for! Glad to know our software's basics are easy to pick up. We've taken note of your point about documentation - we're on it. And yes, our service desk is always ready to assist you. Best, Team TOPdesk
IT Services and Technical Support technician/Team leader
Kommentarer:
Its great for logging incidents and requests. The Self service portal is easy to use for customers, and can be used in any organizational process.
We have been using this product since 2008 and it has improved with each version. We hope to eventually move to the SAAS version.
The New Asset Management module has been a great innovation and is very simple to set up and configure.
Overall this product is easy to use and will support all processes that an organization may use.
This product is constantly under development and it's great that they actively encourage their customers to help in its development.
Customer support is second to none, and they are always polite and professional.
Fordele:
It's ease of use, not just for the customers, but for operators too. Its easy to customize for your organization. Constantly under development and they listen to the requests of their users. The New Asset Management Module is easy to use and customize. This has been a great innovation and development. Great customer support, which is really important.
Ulemper:
Its modular based and this can bump up the initial price if you require other modules. The Actions and Events module needs a steep learning curve to learn and use properly, and can at times be very frustrating when triggers don't work properly. The Forms module has been a great free addition, but it needs more work on to be fully functional, templates could have been provided. Change Management module can be very daunting to use.
Svar fra TOPdesk
for 4 år siden
Thank you for sharing this experience as a long time customer! We look forward to many more years to come Rudy.
Service excellence experts - supplier as a business partner
Kommentarer: TOPdesk are beyond that of a supplier and more a business partner that many other suppliers could learn a lot from. They provide awesome support backed up by knowledgeable staff / consultants who share your desire for service excellence.
Fordele:
Does what is says on the virtual tin - the modules are well designed and fit for purpose and allow for customisation's when rarely needed. The software can grow with your own needs as and when needed making it a great return on investment and is not limited to 'just a insert team name here' system allowing for integrated processes and oversight end-to-end. The expansion into allowing microservices to bolt onto TOPdesk via the marketplace only add more value.
Ulemper:
Its very minor but being able to save a complex form component - it would be great to save a small number (3 max) of complex built form components that can be re-used on other forms rather than having to rebuild it each time its used. e.g. long drop downs just for speed, consistency and efficiency.
Svar fra TOPdesk
for 4 år siden
Thank you Nick for sharing your thoughts in this review. We really appreciate you experience TOPdesk as your business partner. This goes both ways looking at all the constructive feedback you provide on roadmap topics for instance. Hope to have you with as as a customer and business partner for many years to come!
Super Functional Tool For Ticket Management
Fordele:
This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes. This helps in collaborating without having to start explaining things from the beginning. One of the features which I really love, is the ability to prioritise and categorise workload. The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently. Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.
Ulemper:
The worst part about topdesk, is learning how to use it. Most people will love their experience with using it, however, getting to grips with it can be daunting and off putting. There is no easy way out though and it does require very basic minimal technical knowledge.
Svar fra TOPdesk
for 4 år siden
Hi Juber, thank you very much for reviewing TOPdesk and the feedback. If there's anything we can do to help you please reach out. Happy to help.
Review TOPdesk
Kommentarer: I have been using TOPdesk for almost 2 years now. TOPdesk is very easy to use and the functionalities speak for themselves. Creating a ticket in TOPdesk is easy. In addition, you can design TOPdesk entirely according to your own taste. Changes are therefore made in no time. You also have the option to generate reports. This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
Fordele:
TOPdesk is very easy to use. The software is full of useful functionalities. In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product. This is very nice. TOPdesk is suitable for both large and small companies.
Ulemper:
After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.
Svar fra TOPdesk
for 3 år siden
Hello Robert, Thank you for taking the time to write this review. We really appreciate it. If you have any questions in the future feel free to contact us. We are always happy to help.
Training at Manchester office
Kommentarer: Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals.
Fordele:
Attended the Manchester office for training to improve our knowledge of the system. Will was an excellent tutor who explained the system in simple terms at an acceptable pace. The software is extensive and simple to navigate where we were able to find solution to all the tasks such as standard forms for easy entry of issues and requests along with the production of reports.
Ulemper:
Nothing that I can think of.............
Svar fra TOPdesk
for 4 år siden
Thank you for your review Gareth! I'll be sure to pass the compliment to Will.
TOPdesk Change Management
Kommentarer:
Registration of a lot of company assets.
Loan registration
Automate processes for tasks for operators in TOPdesk
Fordele:
Change Management is a nice product for automate processes for onboarding for new Employees en company Assets
Ulemper:
To set your specific function is sometimes difficult. With help of TOPdesk support you can set a lot of functions. They are very helpfull.
Svar fra TOPdesk
for 2 år siden
Hi Johan, Thank you for the review. We really appreciate it. If you have any questions feel free to contact us.
Separation of different teams within TOPdesk works very well so that they can manage their own calls
Kommentarer: TOPdesk works well for call/issue management and benefits from being based on the ITIL model. It can help if you have different teams/departments which need a service management tool but want to manage their calls separately.
Fordele:
Self-service Portal is very good, particularly with the latest version. If you populate the knowledge base well, users can often find the help they need before needing to raise a call
Ulemper:
The tools for configuring events and actions need improving, especially the tool for events which, whilst very powerful, is cumbersome to use when configuring event criteria
Svar fra TOPdesk
for 4 år siden
Thank you very much for your review Shari. We really appreciate it!
Views of a Delivery Manager
Kommentarer: The consultancy period thus far has been superb.
Fordele:
What appealed particularly was the Tabbed GUI. This makes working on Parallel tasks much easier. In addition the comprehensive feature list covered both the needs of out IT SUpport Team and our Facilities team.
Ulemper:
The restriction to just 2 levels of an item. e.g. Main and Sub Category, Branch and Sub Branch. However we have manage to work around it.
Svar fra TOPdesk
for 4 år siden
Thank you Chris!
TOPdesk User Support
Kommentarer: Very positive with great flexibility and incredible support.
Fordele:
Flexibility within the tool, vast array of modules.
Ulemper:
Project management could do with expansion to support more agile approach
Svar fra TOPdesk
for 4 år siden
Thank you James.
Topdesk - Thinking Solutions for Education
Fordele:
The UI of Topdesk is one of the best & modern UIs that I have seen, the ability to have tabs within a single Topdesk page helps operators to have multiple calls open simultaneously. The API provides an easy way for bulk updates to items in TopDesk to be applied.
Ulemper:
Duplication of workflows for events and actions between 1st and 2nd line call management, would be nice to be able to have shared events/actions that are consistent between both 1st & 2nd line calls.
Svar fra TOPdesk
for 4 år siden
Hi Nick. Thank you for writing this review. We really appreciate it!
A lot of use
Kommentarer: Works well at an efficient price point. I like the overall package I get with Topdesk, including their customer support group. They are great at working out any issue.
Fordele:
I like the asset management feature a lot, but probably like the overall ability to service customer requests as easily as possible the most.
Ulemper:
Nothing to dislike at all. It works about as well as any software I've used before.
Svar fra TOPdesk
for 4 år siden
Thank you Patrick!