Hvad er Freshservice?

Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.

Hvem bruger Freshservice?

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Hvor kan Freshservice anvendes?

Cloud-baseret
Lokalt

Om leverandøren

  • Freshworks
  • Beliggende i San Mateo, USA
  • Grundlagt i 2011

Support vedrørende Freshservice

  • Telefonsupport
  • 24-7 (live repræsentant)
  • Chat

Tilgængelige lande

Australien, Belgien, Brasilien, Canada, Colombia og 39 andre

Sprog

engelsk, fransk, hollandsk, italiensk, polsk og 5 andre

Pris på Freshservice

Udgangspris:

19,00 US$/måned
  • Ja, kommer med en gratis prøve
  • Ingen gratis version

Freshservice har ikke en gratis version men tilbyder en gratis prøve. Freshserviceden betalte version starter fra 19,00 US$/måned.

Prisordninger Få en gratis prøveversion

Om leverandøren

  • Freshworks
  • Beliggende i San Mateo, USA
  • Grundlagt i 2011

Support vedrørende Freshservice

  • Telefonsupport
  • 24-7 (live repræsentant)
  • Chat

Tilgængelige lande

Australien, Belgien, Brasilien, Canada, Colombia og 39 andre

Sprog

engelsk, fransk, hollandsk, italiensk, polsk og 5 andre

Videoer og billeder af Freshservice

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Egenskaber ved Freshservice

  • Adgangskontrolelementer/tilladelser
  • Administration af licens
  • Administration af serviceniveauaftale
  • Aktivitetssporing
  • Aktivsporing
  • Automatisk enhedsregistrering
  • Beskeder/eskalering
  • Beskeder/meddelelser
  • CAPA (korrigerende og forebyggende handlinger)
  • CMDB
  • Dashboard
  • Dashboard for aktivitet
  • Dokumentstyring
  • E-mailstyring
  • Elektronisk signatur
  • Feedbackstyring
  • Fjernovervågning og -styring
  • Flersproget
  • Fuldførelsessporing
  • Håndtering af billet
  • Håndtering af problemer
  • Hændelsesstyring
  • Indberetning af hændelser
  • Indholdsstyring
  • Katalogisering/kategorisering
  • Konfiguration af arbejdsgange
  • Konfigurationsstyring
  • Kontrakt-/licensstyring
  • Kontraktudarbejdelse
  • Kortlægning af relationer
  • Lagerstyring
  • Leverandørstyring
  • Live chat
  • Mobil adgang
  • Multikanal-kommunikation
  • Omkostningssporing
  • Opgavestyring
  • Overvågning i realtid
  • Placeringssporing
  • Planlægning af vedligeholdelse
  • Prioritering
  • Problemhåndtering
  • Problemsporing
  • Projektsporing
  • Præstationsmåling
  • Rapportering og statistik
  • Rapportering/analyse
  • Ressourcestyring
  • Revisionsspor
  • Revisionsstyring
  • Routing
  • Samarbejdsværktøjer
  • Selvbetjeningsportal
  • Servicekatalog
  • Sikkerhedskopiering og gendannelse
  • Sporing af kundeklager
  • Sporing af overholdelse
  • Statussporing
  • Stregkodning/RFID
  • Styring af IT-aktiver
  • Styring af aktivlivscyklus
  • Styring af arbejdsgange
  • Styring af efterforskninger
  • Styring af help desk
  • Styring af katastrofegenopbygning
  • Styring af kontraktlivscyklus
  • Styring af overholdelse
  • Styring af ændringer
  • Søgning/filter
  • Til IT-projektstyring
  • Tildelingsstyring
  • Tilpasselige rapporter
  • Tilpasselige skabeloner
  • Tilpasset branding
  • Tredjepartsintegrationer
  • Træk og slip
  • Udgivelsesstyring
  • Udstedelsesrevision
  • Vedligeholdelsesledelse
  • Vidensstyring
  • Widgets

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A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
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Anmeldelser af Freshservice

Gennemsnitlig score

Samlet
4,5
Brugervenlighed
4,5
Kundeservice
4,6
Egenskaber
4,3
Værdi for pengene
4,5

Anmeldelser efter virksomhedsstørrelse (medarbejdere)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Find anmeldelser efter vurdering

5
60%
4
34%
3
4%
2
1%
1
0%
Erick
Erick
Client Technologies Manager i USA
Bekræftet LinkedIn-bruger
Bilindustrien, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

Probably the best tool for Help Desk Management

5,0 sidste år

Kommentarer: This is probably the best I used for ticketing. The support is really good, the only bad thing is that you have to contact mostly via chat.

Fordele:

The features it provides are really good. The ticketing flow is easy to follow, we can handle our Service Catalog, integrate with Active Directory, manage Asset Inventory and now we started using the Project management tool.

Ulemper:

The configuration (Initial Setup) is kind of complex. Design the flows is friendly, but complex if you have many rules, but the good thing is that support guides all the way during this process.

Rob
Sr System Engineer i Holland
Forlagsbranchen, 201-500 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

A user-friendly all-in-one solution for the servicedesk

5,0 sidste uge Nyt

Kommentarer: I am really happy I rolled out FreshService 2 months before Covid-19 forced all to work remote. We were able to support users from home ( IT was at home as well ) without issues.
FreshService contains a Solutions (knowledge-) base, users can request hard- and software like shopping online, very intuitive and user friendly

Fordele:

The ease to set it up : you can do it yourself without technical support. It comes with an app so it works on mobile devices as well, convenient if the laptop stops working.

Ulemper:

You cannot change the webportal to your liking unless you have webdesign skills.

Overvejede alternativer: ServiceNow Customer Service Management

Grunde til at vælge Freshservice: Costs

Ændret fra: TOPdesk

Grunde til at skifte til Freshservice: Costs (yes, I'm Dutch..) the tool has it all and the ease of working with it.

Bekræftet anmelder
Head of Application Services (System Administrator & Controlling Function) i Schweiz
Bekræftet LinkedIn-bruger
Ledelsesrådgivning, 201-500 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde
Kilde: GetApp

No bang for the buck, an overpriced form submission tool that disappoints in reporting and integration

2,0 for 5 år siden

Fordele:

Friendly user interface. Copy screenshots directly into the form (although there's a bug for the last 3 months that screenshots are displayed double in edit mode.) Plenty of fields to configure for more complex workflows.

Ulemper:

Default categories and labels with awkward naming (synonymous use of "Tickets" and "Incidents" for "Issues", "Change" for "Change Request", "Problem" for "Bugs") No possibility to convert issues to change requests. Agent needs to recreate the entire case in the back resulting in significant adminstrative overhead. Reporting is practically inexistent. REST API not covering many functions and object attributes. (You cannot substitute reporting externally.) HTML editor limited and bugged. (CSS code in support articles not supported, Bootstrap not supported, code gets changed or reformatted upon saving articles) No access to the file and image repository. Frankly, with every new cosmetic change and "functionality no can do" message from the Team, I am growing more and more wary of this application. At this point, I am thinking of it as an overpriced form tool with practically no reporting, a gimped Knowledge Management base, and an asset list functionality that quickly drains your wallet. I am spending significant time rewriting issues as change requests in order to subsequently manually attach them to the original issue ticket and explain to the user why I would want to close his ticket after all. Writing knowledge articles is best done in a separate HTML editor. The Text Editor lacks basic functionality, removes formatting and images in unpredictable ways with undoing, and stores images and files in a central repository you have no access to. You might as well do that with a forms tool readily available on the internet.

Sarah
Sarah
System Administrator i USA
Bekræftet LinkedIn-bruger
Informationsteknologi og -tjenester, 10.000+ medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

You can do a lot of great things with Freshservice

4,0 for 4 måneder siden

Kommentarer: Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.

Fordele:

I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. FreshService is capable of competing with ServiceNow in terms of IT service management, and I am accustomed to utilizing ServiceNow.

Ulemper:

The constraints placed on portal design, in addition to the requirement of having HTML coding skills. I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these pages will require experience in coding.

Bekræftet anmelder
CIO i Spanien
Bekræftet LinkedIn-bruger
Informationsteknologi og -tjenester, 1.001-5.000 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

Freshservice is the best ITSM, our users love it!

5,0 for 3 uger siden Nyt

Kommentarer: After using several ITSM tools, Freshservie deployment was very easy and it fits 100% with our needs at an affordable price.

Fordele:

Ticket management is great by itself but if you uses it with workflow automation it's awesome. You can configure as many user portal as you want and it was a requirement. Inventory is also great module. Project management help us not only in the helpdesk team but also in other areas of the department.

Ulemper:

The knowledge base could be better. You can't create more than two category levels and sometimes is not enough.

Overvejede alternativer: Jira og ManageEngine ServiceDesk Plus

Grunde til at vælge Freshservice: OTRS was very difficult to configure and sometimes you couldn't find the way to configure it to fit with your requirements. Spiceworks is for little companys.

Ændret fra: Spiceworks og OTRS

Grunde til at skifte til Freshservice: It was the best option for us.