Accelevents

Great Interactive online event platform

Kommentarer: Overall we had a great event and got a lot of positive feedback from the participants.

Fordele:

1. The customer service was great: any time we had a question, a problem, or a bug, we got a quick response from the team and an immediate solution. Guys, you rock! Thanks a lot. 2. The pricing is pretty well calculated - the per participant per day payment makes it much easier for us to calculate our cost per participant and makes smaller online events possible and affordable.

Ulemper:

1. The constant updates that are happening in the backstage - some features were coming and going and after some updates the platform was not functioning well. Which was frustrating, but the supportive team was always there to help out. 2. The platform does not have a mobile or PC app.

Accelevents Saved our Auction!

Kommentarer: Accelevents really did save our spring auction. When COVID hit and we had to cancel our live event, we knew our fundraising efforts were going to take a big hit. Then we found Accelevents and the staff helped us get our event online quickly and easily. Our virtual auction was a big success! Now we are using Accelevents again for our holiday auction. We are very happy with the platform and the fantastic customer support!

Fordele:

Very easy to use, fast and easy to learn, wonderful customer service, very knowledgeable staff that answered all my questions quickly, and a great price.

Ulemper:

Would love a bit more customization options for how the website looks and feels. It would be nice to be able to add a short paragraph of verbiage at the top of the auction and fund a need pages. In addition, we would like to be able to reorder the "tabs" so the About tab was first, then the bid on auction items tab, and then the fund a need tab. In other words, we wanted to be able to say a little bit about our organization on the first page that people see rather than having the auction items be the first thing they see.

Less than intuitive interface and documentation

Kommentarer: Awful.

Fordele:

I liked the idea of being able to have a live exhibit area.

Ulemper:

Administrators still had to be designated as speakers to have functionality in that session. Weird to have to register speakers as attendees to be able to see other sessions. We offered to pay money to have an Accelevents person facilitate the event or train us beyond their not-so-helpful documentation and training events. They refused, saying we were too small without even quoting us a price. Live chat support sends you back to the documentation. We finally gave up a week before the event and went elsewhere because we couldn't guarantee we could provide a good experience for attendees.

GREAT option for a first time virtual event

Kommentarer: As a first timer running a totally virtual event, Accelevents was perfect and very affordable for what we needed to do. I loved that you can use either pre-recorded or live videos, and the integrations are very helpful. I would absolutely use this for future events, even if we have a hybrid (in-person and virtual) event in the future.

Fordele:

The amount of features was perfect for what we needed and the support was extremely responsive and helpful! Our attendees (mostly seniors) had very few issues navigating (with some help from us), and the issues they had were mostly user error with just a couple kinks from the platform itself.

Ulemper:

It seems like the platform is still working out some kinks, as if it is newish. There are a few features I wish worked differently, and there were a few features that I were surprised I couldn't enable, like not allowing one email address to register more than once.

Happy User

Kommentarer: In my research to find the right tool, this was the best looking and best priced option. After use, I am still very happy! Seems like a little more development could happen to add features, but honestly I'll be using this product again next year for our auction event either way!

Fordele:

I loved the clean look of the site. Also, the response time for the chat feature & fixing issues was very very good. The ability to load multiple pictures & have a designated sponsor section.

Ulemper:

Reporting features could use some beefing up. Plus a few more glitches than I'd prefer, but those were always fixed quickly - just frustrating in the moment.

University average technician

Kommentarer: I really appreciated how these interaction tools have encouraged participants to get more actively involved during the event.

Fordele:

It's great, the analysis tools and real-time reports allow me to track the success of my events in detail, improving decision making for future projects.

Ulemper:

There may be a need for additional templates or layouts that allow for even faster customization and require less manual adjustments.

Great Customer Service

Kommentarer: [sensitive content hidden] was awesome! A huge help in building out my event when I ran into a problem.

Fordele:

The customer service IM chat is a life saver. Helped save me so much time when I ran into an issue.

Ulemper:

Cross functionality with other platforms

One of the best hybrid event platforms on the market, highly recommend.

Fordele:

Accelevents integrates with my current tech stack nicely, but they are exceptional at giving my team the ability to maximize the engagement opportunity for both our attendees and our sponsors or partners. If you're hosting an event and want to showcase different assets or give special attention to special partners or divisions, this is the best way to do it.

Ulemper:

This is one of those things where it's not about Accelevents, it's purely about event planning in general. Events are complex. Accelevents is actually one of the best ways to help navigate a complex event.... so I guess that goes to show you that I don't have much I dislike :)

Accelevants is AWESOME

Kommentarer: Love it and them.

Fordele:

Highly recommend. We are small nonprofit that couldn't afford the higher cost options. Also they didn't have a text to bid option. Accelevants is both functional and affordable AND they have really awesome features.

Ulemper:

Sometimes inputting the data can be glitchy; however, their customer service reigns supreme so we have always figured it out together and fast.

Super affordable and effective for silent auctions.

Fordele:

The price is right! Easy to include images, easy to process payments, easy to edit and update. Overall user-friendly.

Ulemper:

Their sales/customer reps are obnoxious! Originally, they offered me a coupon to join and then wouldn't let me use it. Now I keep getting emails from them even though I've unsubscribed.

Bom

Fordele:

The product is easy and agile to use, fantastic

Ulemper:

I miss some tools, but it does not influence anything, the application is very good

User-friendly, low-cost auction software

Kommentarer: Overall experience has been great. Unlimited auction items with descriptions and images, easy online and text bidding, low cost, and all items, bidding history, and winners can be downloaded in a spreadsheet. Plus, Customer Service here can’t be beat.

Fordele:

Accelevents Auction Software is very easy to use and navigate. Our school has been using it for 4 years now. Unlimited number of items can be uploaded and there is an option to include multiple images of the item, indicate its value, number of units available, and whether it’s a Live item. If you have the same items from year to year, you can move them over from your previous events to the new event. Ticketing, Fund-A-Need, Raffle, and Text-To-Give modules are also available. You only pay for what you need. The customer service is here incredible---you ask a question in the chat and within a couple of minutes, you receive a response! No matter what time of day you ask (weekend, too)! The first year we used the software, we had a couple of glitches during the event, but I went on the chat and within minutes, it was all taken care of (and this at 9:30 at night). That’s what sold me to return.

Ulemper:

There aren’t really any cons---except with the automatic save. You need to remember to refresh your page to make sure that changes you made were actually saved. Sometimes, it looks like it’s saved but isn’t. I think this happens more as your list of auction items grow.

Easy to use, easy to recommend

Kommentarer: It was great - have used it on multiple projects.

Fordele:

I offer consulting and marketing to services to small nonprofits and local businesses in the Boone, NC area. With the COVID-19 pandemic forcing many fundraisers to go virtual, I have been hired to help a few organizations navigate through the challenge of transitioning to a digital event in a short amount of time. I recommended & used Accelevents for my first contract and have continued to recommend it to additional organizations. The ease of use on the back end and the absolutely simple and inviting user-interface has made this platform a large part of the success of these events, raising much-needed funds for our local nonprofits. The most recent virtual fundraiser I worked on raised DOUBLE the amount expected, in no small part due to the bidder's quick and easy access to viewing the items up for bid. I've seen other events where you have to jump through hoops to register (or enter a CC#) prior to viewing and the turnout has been poor because of it. Thanks, Accelevents!

Ulemper:

I found the effort needed to reorder items up for bid a little slow and clunky. I also am interested in personalizing/adding to the receipt that is sent to bidders immediately after the auction (maybe I just didn't see it?). I would like to communicate post-auction instructions about item pick up, etc. along with their payment link, etc.

Accelevents has what I need for a complete virtual event

Kommentarer: Very positive. Support is really great and puts other virtual event platforms that I've worked with to shame.

Fordele:

It has the right features. I don't want to pay for a bunch of features that I won't use.

Ulemper:

There's not really anything that I dislike.

A-MA-FREAKING-ZING

Kommentarer: the amazing immediate reply with in 30 seconds of asking any question

Fordele:

This software is so easy to use. JUST WHEN YOU THINK you need to have this software needs a function that doesn't exist you ask CUST SUPPORT in a panic how in the world you will possibly make it work they are 5 million steps ahead of you. Not only that but within 5 seconds they reply with a warm stress free reply that reassures you that your event that you spent countless hours on is going to be the most amazing and successful event that could have possibly existed for your cause. I AM NOT A TECH SAVY PERSON! BORN IN THE MILLENNIAL GENERATION I STUCK AT COMPUTERS! but they have made it beyond easy! My second year happy to plan this even thanks to these guys!

Ulemper:

the only thing i don't like about this software program is that they don't have the outreach that other auction softwares have that they send out technical help for the actual event to make the event smooth as possible. Even though they are there to help at every second through the site i can only imagine the absolute craziness if the top notch service was right in front of you

Great for non-profits surviving COVID

Kommentarer: I cannot thank you enough for saving our event. This charity means everything to me and you made it all possible.

Fordele:

My non-profit lives off the donations generated by a in-person hockey tournament. When COVID hit, we scrambled to find a program that could centralize virtual activities to raise money instead. With about $2,500 to our organization's name, we were so disheartened to find that most virtual event hosting platforms were thousands and THOUSANDS of dollars UPFRONT. It has been difficult to project our attendance, so it was scary to think of investing almost all of our money with no guarantee of return. Accelevents has a post-event cost structure where your event cost fluctuates on the number of people that came. With no upfront costs, this is perfect for a non-profit that cannot afford to upfront $ with no guaranteed return. This platform had the perfect cost structure with plenty of features that the competitors offered that we were looking for - individual sessions, a main landing page and plenty of opportunities for sponsors.

Ulemper:

Developing the backend was a little confusing BUT the customer service as been so outstanding that whenever I was stuck I would just message the help chat and they immediately reached out and gave me clear directions on what to do

Customer Support Makes Accelevents a Standout

Kommentarer: We used Accelevents to create our Spring Bash webpage, which included an online auction. Accelevents is pretty easy to use, but it does have some confusing parts. Customer support makes Accelevents a standout. Whenever I had a question or problem, I could type it to CSR get an answer within a few minutes.

Fordele:

Whenever I had a question or problem, I could type it to CSR and get an answer within a few minutes. I was able to make a nice looking event webpage. The cost was extremely reasonable. Accelevents is located in the Greater Boston area.

Ulemper:

We had early bird ticket prices and later ticket prices, and I put the dates in, but it didn't switch over automatically; there was something I was supposed to do manually and didn't realize it. There were sample online auction items that never went away; only the users, not the visitors, could see them, but they were confusing and annoying. The limit to the number of contacts was too low.

Great Mobile Silent Auction Platform & Quick Customer Service Responce

Fordele:

Faster and more efficient with the the mobile bidding app, Easy to showcase and present items with descriptive information allowing bidders to completely understand what exactly they were bidding on. Quick customer service when we had any question that needed answered, along with being understand and truly caring about help us find a solution, and not be over looked VERY AFFORDABLE!!

Ulemper:

When in the Auction Table cannot organize items in alphabetical order, Bidder in the mobile app were getting confused when to put in there names and bid amount.

Accelevents keeps improving to help your project improve!

Fordele:

We used this software last year for a car raffle and were very anxious about the project and the software. However, the Accelevent team walked us though all the steps in a timely manner and software was very easy to navigate. This year they added an app that has made offsite sales easy. They also added more staff to assist with questions and an automatic email with the question and answer so it can be referenced again. Just yesterday they updated the tool bar to work better....always improving!

Ulemper:

Graphic manipulations in the website building.

Incredible Experience

Kommentarer: Before this year, our organization has had an annual fundraiser to support our annual membership exhibition, and were unable to have it this year due to the pandemic. Our experience with Accelevents.com was so much easier, provided the opportunity to extend the duration of our fundraiser, exceeded our financial goal, and provided such a fun experience for all of our donors that we have decided to always go forward with Accelevents.com in lieu of the events we used to host.

Fordele:

Turnkey process Data import Online dashboard and reporting Efficient and effective customer service Intuitive usage of the auction and raffle sites Integration with Stripe for processing credit cards Immediate collection of raffle ticket sales Effective checkout process on auction

Ulemper:

The preliminary promotional online meeting went very quickly, and we missed a few details that were not obvious to us. Fortunately, the team supporting Accelevents.com were very responsive to online questions, and all of our questions were resolved with full satisfaction. We would like to see an enhancement to allow the ability to provide raffle items with a pre-defined number of winners greater than 1. -

Wonderful platform to make execution of your event easier.

Kommentarer: We have used Accelevents for our past two PTO Silent Auctions. Whenever we had a question, customer service responded to us very quickly with answers that solved our problems. It was very affordable and easy to use from the beginning. The information stored from the first year, made planning and executing the event the next year even easier!

Fordele:

It was very easy for multiple users to input and organize the information. The Dashboard provides a complete snapshot of where you are with planning the event. It has straightforward step by step instructions throughout the planning process and during the event itself.

Ulemper:

I would like to see them add a function where you can send messages to the users during the event to remind them to update their bids, etc.

Glad we stumbled across this little gem

Kommentarer: It has allowed us to raise funds for our charity dinner each year where as other online bidding platforms were far too expensive. This allows you to run it yourself and avoid those costs.

Fordele:

Customer service is great. Rep. and his team respond to any quieries immediately.

Ulemper:

Slight lags from time to time. But nothing major.

Customer Service Lacking

Kommentarer: I called to speak to someone to get more information and he kept pushing me off, telling me to go to the website, and how they are too busy to take on an event of my size. Customer service was totally lacking. As someone who works in a client-facing role, I would probably be out of a job if I told one of my potential clients that we're too busy to help. This was a lost opportunity for a long-term relationship simply because they don't know how to make the client feel like their needs are important. In this day and age, customer service is everything. Accelevents needs to work on their approach if they want to gain and retain business.

Fordele:

Their features really stood out to me while doing research to find an event platform service to use for our alumnae association's online events.

Ulemper:

I did not get as far as testing the software due to the poor service I received.

Great platform to support our fundraising event

Kommentarer: We increased our fundraising by approximately 20% year over year.

Fordele:

The Accel Events platform was exactly what we needed to support out 2 school fundraiser. We were able to have all of the functionality we wanted and the cost can't be beat. Also, the customer support was outstanding. We work with a number of vendors and haven't had such prompt response from support in terms of time to an answer from any ther vendor.

Ulemper:

The only cons that we experiences were not having all of the reporting bells and whistles available to us online. All of our data was easy to download and get to the info, but it would have been nice to have some more flexible reporting. That said, this was not a huge deal and only a want not as much a need.

Accelevents - University of Redlands

Kommentarer: Extremely easy to deploy and manage. I don't work in events services/management but the self service model of this software makes it easy for anyone to setup and manage. Customer support has always been quick to respond to all my questions.

Fordele:

Quick response from Support team, easy of use in deployment and management.

Ulemper:

Not much integration with other apps. Lacking in captioning support, unable to modify the gamification points