--- description: Få detaljeret information om Zendesk Suite fra verificerede brugererfaringer lige fra anvendelighed, egenskaber, pris, fordele og ulemper. Læs anmeldelser, og find lignende værktøjer takket være Capterra Danmark. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite: pris, anmeldelser og vurderinger – Capterra Danmark --- Breadcrumb: [Startside](/) > [Kundesupport Software](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.dk/software/164283/zendesk Page: 1 / 165\ Næste: [Next page](https://www.capterra.dk/software/164283/zendesk?page=2) > Zendesk er en komplet kundeserviceløsning, der er nem at bruge og kan tilpasses den enkelte virksomhed. > > Verdict: Rated **4.4/5** by 4094 users. Top-rated for **Sandsynlighed for anbefaling**. ----- ## Overview ### Hvem bruger Zendesk Suite? Mere end 160.000 virksomheder bruger Zendesks kundeserviceløsning til at skabe den bedste kundeoplevelse. Softwaren er kraftfuld og fleksibel og kan skaleres til at opfylde behovene i enhver virksomhed. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.4/5** | 4094 Anmeldelser | | Brugervenlighed | 4.3/5 | Based on overall reviews | | Kundesupport | 4.3/5 | Based on overall reviews | | Værdi for pengene | 4.2/5 | Based on overall reviews | | Egenskaber | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sandsynlighed for anbefaling) | ## Om leverandøren - **Virksomhed**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Udgangspris**: 115,00 US$ - **Prismodel**: (Gratis prøve) - **Target Audience**: Selvstændig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Deployment & Platforms**: Sky, SaaS, Web-baseret, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: arabisk, dansk, engelsk, finsk, fransk, hebraisk, indonesisk, irsk, italiensk, japansk, kinesisk, koreansk, nederlandsk, norsk, polsk, portugisisk, russisk, spansk, svensk, thai, tjekkisk, traditionelt kinesisk, tyrkisk, tysk, ukrainsk, ungarsk - **Available Countries**: Australien, Belgien, Brasilien, Canada, Danmark, Filippinerne, Frankrig, Indien, Irland, Italien, Japan, Kina, Mexico, Nederlandene, New Zealand, SAR Hongkong, Schweiz, Singapore, Spanien, Storbritannien and 5 more ## Egenskaber - Aktivitetssporing - Automatiseret ruteplanlægning - Automatisk opkaldsfordeling - Brugssporing/-analyse - CRM - Catalog Management - Chat/beskeder - Dashboard for aktivitet - Feedbackstyring - Forbrugervendt chat i realtid - Håndtering af billet - Hændelsesstyring - Indholdsstyring - Integration af computertelefoni - Klageovervågning - Kommentarer/notater - Kontaktstyring - Kontostyring - Kundecenterstyring - Kundedatabase - Kundeengagement - Kundehistorik - Kundesupport - Live chat - Multikanal-dataindsamling - Onboarding - Opgavestyring - Opkaldsdirigering - Opkaldslogging - Opkaldsmanuskript - Opkaldsoptagelse - Opkaldsovervågning - Optagelse - Proaktiv chat - Problemsporing - SMS-beskeder - Samarbejdsværktøjer - Styring af kundeemner - Styring af kundeoplevelser - Styring af vidensbase - Sundhedsresultater - Telefonsvarer - Til forsikringsbranchen - Tildelingsstyring - Tilpasselige formularer - Tilpasselige skabeloner - Transskriptioner/chathistorik - Undersøgelser og feedback - Undersøgelses-/afstemningsledelse - Vidensstyring ... and 60 more features ## Integrations (215 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 200 more integrations ## Support Options - Mail/support - Ofte stillede spørgsmål/forum - Videnbase - Telefonsupport - 24-7 (live repræsentant) - Chat ## Category - [Kundesupport Software](https://www.capterra.dk/directory/22/customer-service/software) ## Relaterede kategorier - [Kundesupport Software](https://www.capterra.dk/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.dk/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.dk/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.dk/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.dk/directory/30675/issue-tracking/software) ## Alternativer 1. [Salesforce Sales Cloud](https://www.capterra.dk/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [LiveAgent](https://www.capterra.dk/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Bitrix24](https://www.capterra.dk/software/113540/bitrix24) — 4.2/5 (1005 reviews) 4. [Zoho Assist](https://www.capterra.dk/software/181775/zoho-assist) — 4.7/5 (1495 reviews) 5. [JIRA Service Management](https://www.capterra.dk/software/138769/jira-service-management) — 4.5/5 (779 reviews) ## Anmeldelser ### "Simplifying Customer Service Workflows" — 5.0/5 > **jane** | *23. marts 2026* | Forsikring | Recommendation rating: 9.0/10 > > **Fordele**: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support. > > **Ulemper**: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool. > > My overall experience with Zendesk Suite has been very positive. It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service. ----- ### "Zendesk for Ticket Tracking and Functionality" — 4.0/5 > **Alexandra** | *30. marts 2026* | Engros | Recommendation rating: 6.0/10 > > **Fordele**: Zendesk is a great platform to track projects and inquiries. It is packed full of features and analytics, and is relatively easy to deploy and utilize. We are able to handle multiple inboxes, track SLAs, and retrieve information from prior tickets efficiently. > > **Ulemper**: Zendesk has a lot of great functionality, but it comes at a cost. For organizations with a tighter budget, it might be hard to justify the price for Zendesk compared to other more budget friendly platforms, especially if you don't need all the bells and whistles. > > Zendesk has been a great value-add to our organization. We have multiple functions operating within the platform, and it has increased our efficiency and tracking capability. We have greater insight into the inquiries our team receives, and we find the ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Bekræftet anmelder** | *16. februar 2026* | Markedsføring og reklamer | Recommendation rating: 7.0/10 > > **Fordele**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Ulemper**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- ### "Zendesk Suite is an Organized and Outstanding Customer Service Platform" — 5.0/5 > **Sergio** | *17. juli 2026* | Tjenester til familier og individer | Recommendation rating: 10.0/10 > > **Fordele**: Zendesk Suite is an outstanding customer service platform that has impressive and friendly features. I like the ease of customization of Zendesk Suite. > > **Ulemper**: Zendesk Suite's features are easy to understand and top-notch. Moreover, I enjoy Zendesk Suite's features because they are flawless. > > To be honest, Zendesk Suite has been the most reliable customer service platorm ever. The experience is phenomenal. ----- ### "Always something that brings more value." — 5.0/5 > **Brian** | *9. december 2025* | Informationsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordele**: Zendesk has awesome customer support. Often when I think of something I want to do or need, I can message their support and they get me an answer instantly. Their system is feature rich and flexible. > > **Ulemper**: Access to the platform can get somewhat pricey. It may be worth it to you though. That will depend on whether or not you take advantage of the many features available to you. > > We like the platform and continue to grow into it. Even after 7+ years of being on it, there always seems to be something new. ----- Page: 1 / 165\ Næste: [Next page](https://www.capterra.dk/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.dk/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data