--- description: Få detaljeret information om Zendesk Suite fra verificerede brugererfaringer lige fra anvendelighed, egenskaber, pris, fordele og ulemper. Læs anmeldelser, og find lignende værktøjer takket være Capterra Danmark. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite: pris, anmeldelser og vurderinger – Capterra Danmark --- Breadcrumb: [Startside](/) > [Kundesupport Software](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.dk/software/164283/zendesk Page: 1 / 164\ Næste: [Next page](https://www.capterra.dk/software/164283/zendesk?page=2) > Zendesk er en komplet kundeserviceløsning, der er nem at bruge og kan tilpasses den enkelte virksomhed. > > Verdict: Rated **4.4/5** by 4066 users. Top-rated for **Sandsynlighed for anbefaling**. ----- ## Overview ### Hvem bruger Zendesk Suite? Mere end 160.000 virksomheder bruger Zendesks kundeserviceløsning til at skabe den bedste kundeoplevelse. Softwaren er kraftfuld og fleksibel og kan skaleres til at opfylde behovene i enhver virksomhed. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.4/5** | 4066 Anmeldelser | | Brugervenlighed | 4.3/5 | Based on overall reviews | | Kundesupport | 4.3/5 | Based on overall reviews | | Værdi for pengene | 4.2/5 | Based on overall reviews | | Egenskaber | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sandsynlighed for anbefaling) | ## Om leverandøren - **Virksomhed**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Udgangspris**: 39,00 US$ - **Prismodel**: (Gratis prøve) - **Target Audience**: Selvstændig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Deployment & Platforms**: Sky, SaaS, Web-baseret, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: arabisk, dansk, engelsk, finsk, fransk, hebraisk, indonesisk, irsk, italiensk, japansk, kinesisk, koreansk, nederlandsk, norsk, polsk, portugisisk, russisk, spansk, svensk, thai, tjekkisk, traditionelt kinesisk, tyrkisk, tysk, ukrainsk, ungarsk - **Available Countries**: Australien, Belgien, Brasilien, Canada, Danmark, Filippinerne, Frankrig, Indien, Irland, Italien, Japan, Kina, Mexico, Nederlandene, New Zealand, SAR Hongkong, Schweiz, Singapore, Spanien, Storbritannien and 5 more ## Egenskaber - Aktivsporing - Automatiseret ruteplanlægning - Automatisk opkaldsfordeling - Brugssporing/-analyse - Catalog Management - Chat/beskeder - Dashboard for aktivitet - Feedbackstyring - Forbrugervendt chat i realtid - Håndtering af billet - Hændelsesstyring - Indholdsstyring - Integration af computertelefoni - Klageovervågning - Kommentarer/notater - Kontaktstyring - Kundecenterstyring - Kundedatabase - Kundeengagement - Kundehistorik - Kundesupport - Ledelse af salgsmoduler - Live chat - Multikanal-dataindsamling - Onboarding - Opgavestyring - Opkaldsdirigering - Opkaldslogging - Opkaldsmanuskript - Opkaldsoptagelse - Opkaldsovervågning - Optagelse - Proaktiv chat - Problemsporing - SMS-beskeder - Samarbejdsværktøjer - Selvbetjeningsportal - Styring af kundeemner - Styring af kundeoplevelser - Styring af vidensbase - Telefonsvarer - Til forsikringsbranchen - Tildelingsstyring - Tilpasselige formularer - Tilpasselige skabeloner - Transskriptioner/chathistorik - Udgivelsesstyring - Undersøgelser og feedback - Undersøgelses-/afstemningsledelse - Vidensstyring ... and 59 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Mail/support - Ofte stillede spørgsmål/forum - Videnbase - Telefonsupport - 24-7 (live repræsentant) - Chat ## Category - [Kundesupport Software](https://www.capterra.dk/directory/22/customer-service/software) ## Relaterede kategorier - [Kundesupport Software](https://www.capterra.dk/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.dk/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.dk/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.dk/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.dk/directory/30675/issue-tracking/software) ## Alternativer 1. [Zoho Assist](https://www.capterra.dk/software/181775/zoho-assist) — 4.7/5 (1355 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.dk/software/61368/salesforce) — 4.4/5 (18761 reviews) 3. [LiveAgent](https://www.capterra.dk/software/102188/liveagent) — 4.7/5 (1749 reviews) 4. [Bitrix24](https://www.capterra.dk/software/113540/bitrix24) — 4.2/5 (979 reviews) 5. [Odoo](https://www.capterra.dk/software/135618/odoo) — 4.2/5 (1289 reviews) ## Anmeldelser ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17. december 2025* | Informationsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordele**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Ulemper**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Don’t ever take it away from me\!" — 5.0/5 > **Cynthia** | *13. juli 2025* | Professionel udvikling og coaching | Recommendation rating: 10.0/10 > > **Fordele**: Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable. I have been a user for 4+ years now across companies and the way it makes you more efficient when responding to clients requests is great. > > **Ulemper**: There are few things that could be improved like the reply box covering part of the email response or not being automatically adjusted. Things that I’d personally like but are not dealbreakers. > > Excellent from day one. Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and everyone in a single place with a GREAT search function is amazing. Don’t ever take this product away. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7. marts 2025* | Computersoftware | Recommendation rating: 0.0/10 > > **Fordele**: The ticketing system works well most of the time. > > **Ulemper**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- ### "Comprehensive and Reliable Customer Support Platform" — 5.0/5 > **Abraham** | *30. august 2025* | Informationsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordele**: Comprehensive customer support features all in one platform. Intuitive and easy-to-use interface. Strong automation and workflow capabilities. Excellent reporting and analytics. > > **Ulemper**: Can be expensive for smaller teams. Some advanced customization requires technical knowledge. Occasional learning curve for new users. > > Zendesk Suite provides a robust and reliable customer support solution that streamlines ticket management, automates workflows, and improves team efficiency. While it can be pricey and complex for small teams, its features and scalability make it highly valuable for growing organizations focused on providing excellent customer experience ----- ### "Customer support ally" — 4.0/5 > **Freyxa** | *22. maj 2025* | Detailhandel | Recommendation rating: 9.0/10 > > **Fordele**: I really like this in one of my experiences with retail support, but I was able to work with emails, SMS, and life chat, and it was really efficient, user-friendly, and everything was organized > > **Ulemper**: I am going to be 100% honest identify anything that I didn’t like about these so for specific because I found it to have everything on display and everything to be usable > > My over experience was really good. It made my job easier, made my experience with the software, and the company itself a lot more bearable. ----- Page: 1 / 164\ Næste: [Next page](https://www.capterra.dk/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.dk/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data