Hvad er Zendesk?

Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.

Hvem bruger Zendesk?

Over 160,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

Hvor kan Zendesk anvendes?

Sky, SaaS, Web-baseret, Android (Mobil), iPhone (Mobil), iPad (Mobil)

Om leverandøren

  • Zendesk
  • Beliggende i San Francisco, USA
  • Grundlagt i 2007
  • Telefonsupport
  • 24-7 (live repræsentant)
  • Chat

Tilgængelige lande

Australien, Belgien, Brasilien, Canada, Danmark og 20 andre

Sprog

arabisk, dansk, engelsk, finsk, fransk og 21 andre

Om leverandøren

  • Zendesk
  • Beliggende i San Francisco, USA
  • Grundlagt i 2007
  • Telefonsupport
  • 24-7 (live repræsentant)
  • Chat

Tilgængelige lande

Australien, Belgien, Brasilien, Canada, Danmark og 20 andre

Sprog

arabisk, dansk, engelsk, finsk, fransk og 21 andre

Videoer og billeder af Zendesk

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Video om Zendesk
Software til Zendesk - 1
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Sammenlign Zendesk med lignende produkter

19,00 US$/måned
Gratis version
Gratis prøve
18,00 US$/måned
Gratis version
Gratis prøve
14,00 US$/måned
Gratis version
Gratis prøve
16,00 US$/måned
Gratis version
Gratis prøve

Egenskaber ved Zendesk

  • Administration af serviceniveauaftale
  • Aktivitetssporing
  • Aktivsporing
  • Arkivering og opbevaring
  • Automatiseret ruteplanlægning
  • Automatisk opkaldsfordeling
  • Automatiske besvarelser
  • Begivenhedsudløste handlinger
  • Beskeder om kontoen
  • Beskeder/eskalering
  • Beskeder/meddelelser
  • Brugssporing/-analyse
  • CMDB
  • CRM
  • Chat/beskeder
  • Dashboard
  • Dashboard for aktivitet
  • Diskussioner/fora
  • Dokumentopbevaring
  • E-mailstyring
  • Feedbackstyring
  • Flere scripts
  • Flersproget
  • Forbrugervendt chat i realtid
  • Følelsesanalyse
  • Geografisk målretning
  • Håndtering af billet
  • Håndtering af kø
  • Håndtering af supportbillet
  • Hændelsesstyring
  • IVR/stemmegenkendelse
  • Indholdsstyring
  • Indtægtsstyring
  • Integration af computertelefoni
  • Integration af sociale medier
  • Kampagnestyring
  • Katalogisering/kategorisering
  • Klageovervågning
  • Kommentarer/notater
  • Kommunikationsstyring
  • Konfiguration af arbejdsgange
  • Konfigurationsstyring
  • Kontostyring
  • Kontrakt-/licensstyring
  • Kundecenterstyring
  • Kundedatabase
  • Kundeengagement
  • Kundehistorik
  • Kundesegmentering
  • Live chat
  • Makroer/skabelonsvar
  • Mobil adgang
  • Multikanal-dataindsamling
  • Multikanal-kommunikation
  • Notifikationer i realtid
  • Offline formular
  • Onboarding
  • Opgavestyring
  • Opkaldsdirigering
  • Opkaldslogging
  • Opkaldsmanuskript
  • Opkaldsoptagelse
  • Opkaldsovervågning
  • Overførsler/routing
  • Overvågning af sociale medier
  • Overvågning i realtid
  • Prioritering
  • Proaktiv chat
  • Problemhåndtering
  • Problemsporing
  • Præstationsmåling
  • Rapportering og statistik
  • Redigering af tekst
  • Routing
  • SMS-beskeder
  • Samarbejdsværktøjer
  • Selvbetjeningsportal
  • Servicekatalog
  • Skabelonstyring
  • Sporing af interaktion
  • Sporing af kundeklager
  • Sporing af webstedsbesøgende
  • Stemmetilpasning
  • Styring af aftaler
  • Styring af arbejdsgange
  • Styring af help desk
  • Styring af kundeoplevelser
  • Styring af negativ feedback
  • Styring af vidensbase
  • Styring af ændringer
  • Sundhedsresultater
  • Søgning i fuld tekst
  • Tekst til tale
  • Tekstanalyse
  • Telefonnøgleindtastning
  • Telefonsvarer
  • Til iPad-enheder
  • Tildelingsstyring
  • Tilpasning
  • Tilpasselige formularer
  • Tilpasselige rapporter
  • Tilpasselige skabeloner
  • Tilpasset branding
  • Transskriptioner/chathistorik
  • Tredjepartsintegrationer
  • Trendanalyse
  • Træk og slip
  • Udgivelsesstyring
  • Udstedelsesrevision
  • Undersøgelser og feedback
  • Undersøgelses-/afstemningsledelse
  • Vidensstyring
  • Widgets

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Anmeldelser af Zendesk

Gennemsnitlig score

Samlet
4,4
Brugervenlighed
4,3
Kundeservice
4,2
Egenskaber
4,3
Værdi for pengene
4,1

Anmeldelser efter virksomhedsstørrelse (medarbejdere)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Find anmeldelser efter vurdering

5
53%
4
35%
3
9%
2
2%
1
1%
David P.
David P.
Help Desk i Mexico
Bekræftet LinkedIn-bruger
Mad- og drikkevarer, 51-200 medarbejdere
Har anvendt softwaren til: 1-5 måneder
Anmelderkilde

Making the easy complicated

5 sidste uge Nyt

Kommentarer: I was introduced to Zendesk an one of my jobs and it was stesful having to rename basic things and fuctions the zendesk way. It was powerful and colorful though.

Fordele:

It was colorful, powerful and visualy attractive

Ulemper:

At first it made me feel that I was about to learn something completly new and ended up being the same thing we do with other more affordable platforms but with more complicated ways this time.

Devyani S.
Devyani S.
Customer Relationship Associate i Indien
Bekræftet LinkedIn-bruger
Bankvirksomhed, 5.001-10.000 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

Overvejede alternativer:

Overall good and feature rich customer helpdesk application but not for early startups

4 for 2 måneder siden Nyt

Kommentarer: Overall zendesk is great helpdesk and provide multiple features that an enterprise need to handle huge customer base and track tickets and complaints on the go. They should think of support system in mobile app too. Also I am not much satisfied with their customer support as they couldn't resolve many of the issues like reviving a lost ticket forms due to mistakenly closed issues.

Fordele:

Their cloud application is really good and provide satisfactory uptime, makes our work more seamless while live chat with clients to solve a specific issue. Automation of ticketing mechanism is the best thing for me and my team, whenever ticket get generated it sends a mail to customer and when its get resolved or closed it again send automated mail to inform customer. And also I liked the quick addition of new manager or technician to the system without making much big changes in dashboard.

Ulemper:

Even I liked the features and automation, I have spent hours to learn the system as their dashboard is not so user friendly. For an early startup cost of this application is too high as there are features that they might not need.

Davide C.
IT developer i Italien
Informationsteknologi og -tjenester, 11-50 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

Zendesk...Good but....

3 sidste måned Nyt

Fordele:

The ability to manage all reports from various customers

Ulemper:

The management of the hourly balance at the end of the month, management of too much complicity of the SLAs, management of confusing information

Steve A.
Database technician i USA
Computersoftware, 201-500 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Good overall system for customer ticket management

4 for 2 måneder siden

Kommentarer: Overall it has worked pretty well. On the user end, it's been marginally better than Front, but the reporting and integration functions have been better. It's way better than using a regular email program like Outlook.

Fordele:

What I like most about the software is the easy to set up automations. Overall it's easy to use for ticket management and response.

Ulemper:

What I like least is the lack of auto refreshing. Sometimes views would auto refresh but sometimes not, and it would usually take a while if they did. Also, the tag and macro systems are a bit clunky to use.

Andrea G.
Andrea G.
CMO & Co-founder i Italien
Bekræftet LinkedIn-bruger
Forbrugerelektronik, 11-50 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Overvejede alternativer:

A powerful software, but with limitation if you don't upgrade

4 for 4 uger siden Nyt

Fordele:

Zendesk is reliable and very intuitive. It has a lot of integration that simplify your work if you are using a lot of tools with your business

Ulemper:

The basic plan has some limitations that make Zendesk less competitive compared to other solutions