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med at vælge bedre software i 15 år

Zendesk Suite

Zendesk Suite

Hvad er Zendesk Suite?

Kundeservice får et boost med Zendesk, en alt i én-supportsoftware, der leverer enestående oplevelser. Med intuitive selvbetjeningsværktøjer og AI-chatfunktioner, der strømliner supporten, oplever 60 % af kunderne en stigning i CSAT, og 85 % får bedre overblik over deres interne drift efter implementeringen af Zendesk. Brugeren kan tilvejebringe selvbetjening og support på tværs af kanaler, så det er nemt for kunderne at få hurtigt de svar, de skal bruge, når de har brug for dem.

Hvem bruger Zendesk Suite?

Mere end 160.000 virksomheder bruger Zendesks kundeserviceløsning til at skabe den bedste kundeoplevelse. Softwaren er kraftfuld og fleksibel og kan skaleres til at opfylde behovene i enhver virksomhed.

Software til Zendesk Suite - 1
Software til Zendesk Suite - 2
Software til Zendesk Suite - 3
Software til Zendesk Suite - 4

Er du i tvivl om Zendesk Suite? Sammenlign med et populært alternativ

Zendesk Suite

Zendesk Suite

4,4 (3.912)
55,00 US$
måned
Gratis version
Gratis prøve
183
245
4,3 (3.912)
4,2 (3.912)
4,3 (3.912)
VS.
Startpris
Prismuligheder
Egenskaber
Integrationer
Brugervenlighed
Værdi for pengene
Kundeservice
15,00 US$
måned
Gratis version
Gratis prøve
104
231
4,3 (5.950)
4,2 (5.950)
4,4 (5.950)
Grønne søjler viser det bedst bedømte produkt baseret på den gennemsnitlige bedømmelse og antal anmeldelser.

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Anmeldelser af Zendesk Suite

Gennemsnitlig score

Samlet
4,4
Brugervenlighed
4,3
Kundeservice
4,3
Egenskaber
4,4
Værdi for pengene
4,2

Anmeldelser efter virksomhedsstørrelse (medarbejdere)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Find anmeldelser efter vurdering

5
56%
4
34%
3
8%
2
2%
1
1%
Oscar
Oscar
Manager i Mexico
Bekræftet LinkedIn-bruger
Informationsteknologi og -tjenester, 11-50 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Zendesk = Great help desk

5,0 for 3 år siden

Kommentarer: We have done quite well. We have already more than 2000 Tickets attended with the tool in our 2 subscriptions.
It has allowed us to keep a good control of our service and has allowed us to improve response times and quality of service, since the reports help to keep each Ticket impartially between us and the clients.

Fordele:

It is easy to use. When new engineers arrive, it is very fast to register them in the portal so that they can begin to attend support tickets. For customers it is a tool that allows you to keep track of the hours that are billed according to the Tickets and even with the reports you can keep track of who reports and who fails to report.

Ulemper:

The licensing scheme could improve. In particular, we have two subscriptions to Zendesk, one for use by external clients and one for our internal users. For our internal users we do not require so many functionalities, only the basics, but among what we require is the chat service, only for this we have to jump to a subscription scheme that increases internal costs. Having this feature from the lowest script would be a good thing for us.

James
Music Manager i Canada
Musik, 2-10 medarbejdere
Har anvendt softwaren til: 1-5 måneder
Anmelderkilde

Steve Rob Music - Zendesk Suite Review

5,0 sidste måned Nyt

Kommentarer: Our experience is great, and we are happy to continue using Zendesk.

Fordele:

We have used Zendesk for about 3 months. We really enjoy how easy it is to customize branding, add or remove agents, and setup specific policies. We enjoy how we are able to do everything with an easy to use dashboard which has everything all in one place. We also utilize Zendesk on our other platforms, such as our websites, merch store, etc. It's very easy to integrate and our customers enjoy it!

Ulemper:

Zendesk is very costly, but we were able to get a discount as we are a startup company. I would like if Zendesk had a free plan to begin with. Obviously there would be some limited features unless you upgraded, but it would allow things like web chat or a certain number of agents.

Jason
CTO i USA
Detailhandel, 11-50 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

Worst Support in Industry

3,0 sidste måned Nyt

Kommentarer: The service before the sale was exceptional. However, we found out too late that the service we purchased is not the service we were shown. There is no way to get support for the product. Everything costs extra.

Fordele:

There is not much that has worked perfectly. The live chat has cut down on our overall customer support time, however the setup was more difficult and the maintenance is more difficult than other solutions. Most of the features that we like either don't operate on all versions of Zendesk or they only work about half of the time.

Ulemper:

The mobile app is almost unusable. But nothing is as bad as their support after the sale. You will get the excellent communication before the sale and you will be shown every feature Zendesk offers, but after the sale you will find out that there is no way to contact a human for support and all of the features that they showed you are not included and cost ridiculous amounts more. For instance, for us to add AI chat, business hour management and reporting to our account (all of which were included in our demo as part of the plan we were buying) it would more than double our subscription cost on a yearly basis.

Olivia
CEO i Canada
Detailhandel, 11-50 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

What a life saver

5,0 for 4 måneder siden

Kommentarer: I’d be lost without Zendesk for our customer support.

Fordele:

We were using Gmail to manage customers enquires prior to using Zendesk. Zendesk is a hundred times more robust and gives us the ability to stay organized and maintain transparency between teammates.

Ulemper:

We had to have an engineer setup Zendesk exactly how we wanted for our custom website.

Shalonda
Purchasing Manager i USA
Hospitals- og sundhedsvæsenet, 51-200 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

Suite Life of Zendesk

5,0 sidste måned Nyt

Fordele:

It literally keeps track of everything. And we have the ability to add in more parameters. As well as take away parameters if no longer needed.

Ulemper:

Being unable to CC appropriate parties inside Zendesk.