Zoho SalesIQ

A good tool for attend your leads

Kommentarer: We catch all the end customer's requirements no matter the hour or day when they make contact.

Fordele:

We can integrate it with any chatbot that supports webhook integration. In that way we can increase the options to communicate with our end customers and that's not necessary make the contact within operational hours, the end customer can write at 10:00 pm and the chatbot will answer the questions and notify us regarding that requirement with all customer's data (phone, company, product, etc.).

Ulemper:

The native chatbot (ZIA) works only in english but must of our end customers speak spanish, then we need to pay an external chatbot license.

An awesome solution for all our business needs

Fordele:

Equipped with a comprehensive suite of applications that cater to every business requirement. The platform is user-friendly, making both design and development tasks straightforward.

Ulemper:

Not all applications are well-integrated for seamless collaboration. There are restrictions on account-level settings and structures.

Helps in managing live chat, but wish we could have more automation

Fordele:

It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles.

Ulemper:

The reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand.

It's a great way to interact with our customers as CSM

Fordele:

We have customers across the globe. Sometimes, I am not available during their working hours, as their customer success specialist. The chat allows them to reach out to our team, many people take turns replying on the chat. The chats integrate with Zoho CRM and I can see the questions they asked on the chat it's easy to use, I can have it on my phone too.

Ulemper:

I find a bit hard to find a chat I just closed, but it's a minimal thing.

A product what makes customers smile and connect

Kommentarer: Best in class product. Tracking leads, handling chats manually, using bot is very simple and easy. Amazing product. Recommend to all.

Fordele:

We are using it since more than 3 years now. They have improved a lots and many things are beta versions. Chat bot is an amazing thing, we can build on no code solution. Pre build reports are value add

Ulemper:

Customer support should be improved. We may not require all the time. But this has to taken care.