18 års erfaring med at hjælper virksomheder med at
vælge bedre software
Simphony POS
Hvad er Simphony POS?
Salgsstedet Oracle Simphony tilbyder komplet administration af restauranten. POS’en baseret i skyen forbinder alle aspekter af driften, så man nemt kan administrere onlineordrer, køkkendrift, lagerbeholdning og menuer, levering, loyalitet og meget mere. Analyser i realtid er inkluderet, så man altid har en finger på pulsen i forhold til salg, omkostninger og personaleperformance. Simphonys åbne API og omfattende markedsplads i skyen giver ubegrænset skalering. POS-hardware kan opdateres for 1 $.
Hvem bruger Simphony POS?
Salgsstedet Oracle Simphony er en specialbygget platform til administration af restauranten og kan bruges af fødevare- og drikkevarevirksomheder i alle størrelser, lige fra uafhængige restauranter til store virksomheder.
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Anmeldelser af Simphony POS
Simphony Review - Minor DKL Food Group
Kommentarer: Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.
Fordele:
The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze
Ulemper:
The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates
Oracle = A great global partner
Kommentarer: I have been happy with our experience with Simphony. They provide a great product
Fordele:
One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires
Ulemper:
Most adjustments to the program involve an additional purchase. Immediate support not often available
Worst POS experience in my tenured career
Kommentarer: Terrible. The support team is a joke. They don't even understand their own product well enough to work through simple problems. Everything is "a known issue" that never works toward resolution.
Fordele:
There is nothing that I can highlight that a competitor couldn't also do well.
Ulemper:
There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.
Simphony POS for Hotel
Kommentarer: Over all, POS Simphony is a reliable POS used in the hotel. I'm hoping for the latest development when it comes to report generation.
Fordele:
Simphony POS is our standard POS in our chain hotel and it can interface to our Oracle Opera PMS & Sunsystems FMS that's what I like the most in this software. Very smooth processing of ordering and payment method. PCI DSS compliance.
Ulemper:
The only challenge for this software is it's not yet register to Philippine government and the application is still on-going for more than a year. The reporting module is not as easy to generate.
Run Away. Do not look back
Kommentarer: Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a worse roll out. Oracle did not honor the date they committed to having us up and running so we were forced to opened our location without a POS system (recipe for disaster). They sent a drunk programer to our location that was incompetent, followed by other programmers that always left us with varying issues that consumed hundreds of hours to resolve with customer support from India and other parts of the world that takes hours to get an actual live person. Their account representatives do not respective you as a client with valid concerns, nor do they accept accountability and will continue to charge you to fix their own companies screw ups. This POS is far too expensive, compared to others. My employees hate the system and it takes too long for them to navigate through it, costing them time in providing good customer service. SAVE YOURSELF THE PAIN AND STAY AWAY. I greatly regret not having chosen a different company and system.
Fordele:
The reporting software is pretty thorough
Ulemper:
The complexity and backward nature it was set up, with an inability to modify it without great expense. Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer.
