Vi har hjulpet danske virksomheder
med at vælge bedre software i 15 år

Hvad er Zoho Assist?

Få adgang til din computer eller mobilenhed fra hvor som helst og når som helst ved hjælp af Zoho Assist; din one-stop-løsning til fjernsupport, skærmdeling og uovervåget adgang. Kom i gang i dag med en af branchens mest sikre, pålidelige og overkommelige software. Kræver ingen forudgående installation. Support på tværs af platforme tilgængelig. Fungerer på tværs af enheder. Understøtter alle større web-proxies og firewalls.

Hvem bruger Zoho Assist?

Outsourcet IT & MSP Support, IT Support, Customer Help Desks.

Hvor kan Zoho Assist anvendes?

Cloud-baseret
Lokalt

Om leverandøren

  • Zoho
  • Grundlagt i 1996

Support vedrørende Zoho Assist

  • Telefonsupport
  • 24-7 (live repræsentant)
  • Chat

Tilgængelige lande

Albanien, Algeriet, Amerikansk Samoa, Andorra, Angola og 221 andre

Sprog

bulgarsk, engelsk, fransk, japansk, kinesisk og 5 andre

Pris på Zoho Assist

Startpris:

12,00 US$/måned
  • Ja, kommer med en gratis prøve
  • Ja, kommer med en gratis version

Zoho Assist har en gratis version og tilbyder en gratis prøve. Zoho Assistden betalte version starter fra 12,00 US$/måned.

Prisordninger Få en gratis prøveversion

Om leverandøren

  • Zoho
  • Grundlagt i 1996

Support vedrørende Zoho Assist

  • Telefonsupport
  • 24-7 (live repræsentant)
  • Chat

Tilgængelige lande

Albanien, Algeriet, Amerikansk Samoa, Andorra, Angola og 221 andre

Sprog

bulgarsk, engelsk, fransk, japansk, kinesisk og 5 andre

Videoer og billeder af Zoho Assist

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Egenskaber ved Zoho Assist

  • Adgangskontrolelementer/tilladelser
  • Chat i realtid
  • Chat/beskeder
  • Desktop-/browserdeling
  • Diagnosticeringsværktøj
  • Fildeling
  • Filoverførsel
  • Fjernadgang/kontrol
  • Fjernovervågning og -styring
  • Fjernsupport
  • Live chat
  • Multikanal-kommunikation
  • Optagelse af session
  • Rapportering/analyse
  • Samarbejdsværktøjer
  • Sikkerhedskopiering og gendannelse
  • Skærmdeling
  • Skærmdeling i realtid
  • Til MSPs
  • Undersøgelser og feedback
  • Uovervåget adgang
  • Videochat

Alternativer til Zoho Assist

AnyDesk er en banebrydende og innovativ leverandør af fjerndesktopsoftware og tilbyder hurtig, nem og sikker fjernsupport.
TeamViewer giver brugeren mulighed for at oprette forbindelse til enhver enhed for at støtte enhver person, enhver proces eller hvad som helst – hvor som helst og når som helst.

Anmeldelser af Zoho Assist

Gennemsnitlig score

Samlet
4,7
Brugervenlighed
4,7
Kundeservice
4,6
Egenskaber
4,6
Værdi for pengene
4,7

Anmeldelser efter virksomhedsstørrelse (medarbejdere)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Find anmeldelser efter vurdering

5
73%
4
23%
3
3%
2
1%
1
0%
Paul
Paul
Director i Storbritannien
Bekræftet LinkedIn-bruger
Informationsteknologi og -tjenester, 2-10 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Great value for money

5,0 for 4 måneder siden

Kommentarer: Have never had a problem with the service, it's always been available. Customer service are great and always reply quickly.

Fordele:

Zoho Assist is very easy to user with a great user interface. Remote sessions are east to setup and great to use.

Ulemper:

Soemtimes while using the remote support option, some Mac users find it hard to allow the needed permissions for the software to work. A video would be good explaining how to set this up.

Paul
Systems Administrator i USA
Sport, 201-500 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

How to not break the bank with remote assistance.

5,0 for 2 uger siden Nyt

Kommentarer: Zoho has been great, it functions as a tool that I don't have to worry about and don't feel I'm being gouged

Fordele:

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Ulemper:

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

Overvejede alternativer: TeamViewer Remote og AnyDesk

Grunde til at vælge Zoho Assist: Cost and frustrating issues from support.

Grunde til at skifte til Zoho Assist: The way Zoho Assist handles multiple monitor setups was the second selling point next to ease of use.

PAUL
PAUL
Technical Director i Sydafrika
Bekræftet LinkedIn-bruger
Informationsteknologi og -tjenester, 2-10 medarbejdere
Har anvendt softwaren til: 6-12 måneder
Anmelderkilde

ZOHO Assist is going to be indispensable when it is perfect

3,0 for 3 år siden

Kommentarer: Having only used ZOHO Assist for about 6 months, it is good. It is better than the horrendous prices that you need to pay for TeamViewer, and it integrates better than AnyDesk.

Fordele:

I love that ZOHO Assist is part of the ZOHO One suite. This means that we can deploy the client to all of our support tickets. In this it integrates with the rest of ZOHO perfectly like ZOHO Desk and ZOHO CRM. It is really simple and allows us complete control over connections.

Ulemper:

The recording of the remote support does not work as much as we try. The second when connecting to a server for a client, it seemed like a memory leak was increasing the resource usage after a couple of hours. This meant that we had to restart the server and use AnyDesk rather. Not a great testimonial, but this should be easily fixable.

Overvejede alternativer: AnyDesk

Grunde til at vælge Zoho Assist: The pricing was the number 1 problem I had with TeamViewer. The 2nd was the fact that you are always worried about the computer you were connecting to and what version of TeamViewer they were running.

Ændret fra: TeamViewer Remote

Grunde til at skifte til Zoho Assist: The integration with the ZOHO One products was the main contributing factor.

Clay
Manager i USA
Engros, 51-200 medarbejdere
Har anvendt softwaren til: Over 2 år
Anmelderkilde

Zoho Assist For Remote Support

5,0 for 4 uger siden Nyt

Kommentarer: We have been very happy with the overall experience. The software is well-designed and we have never had any technical issues and have never had to contact Zoho technical support. That is a real plus for us.

Fordele:

Very easy to implement and use for our environment. Especially like the web based interface. More features than we use in our small office to be honest. Overall great dollar to product value.

Ulemper:

Our remote customers are unfamiliar with the Zoho name and are sometimes hesitant to connect. We have to assure them that this is a legit piece of software to allay their fears. Not really a big deal, tho.

Overvejede alternativer: TeamViewer Remote

Grunde til at vælge Zoho Assist: Teamviewer was too expensive and required much more setup than Zoho does.

Ændret fra: TeamViewer Remote

Grunde til at skifte til Zoho Assist: Pricing and ease of use. Tested both Teamviewer and Zoho with our users and they preferred Zoho by far.

les
owner i Canada
Computer- og netværkssikkerhed, 2-10 medarbejdere
Har anvendt softwaren til: Over 1 år
Anmelderkilde

Zoho Assist

5,0 sidste måned Nyt

Kommentarer: I really like the price and how it just works. No version issues or customer updates. OR the customer does not need a login. NOTHING, it just works easily.

Fordele:

that is works, I like both unattended support and the Assist session. customers find it easy to just go to join.assist.com and get it going. I will be using the integration into my web site soon also.

Ulemper:

I wish I could just copy / paste files BUT file transfer does work. And I get the job done.

Overvejede alternativer: TeamViewer Remote

Grunde til at vælge Zoho Assist: don't like their prices and Zoho is way easier to use for both me as the tech and the customer.

Ændret fra: TeamViewer Remote

Grunde til at skifte til Zoho Assist: price and ease of use. Then I found out that it just works every single time. love it, when it just works. I am doing tech support, I don't want to fight with my support tools also.