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SysAid helps IT work smarter, not harder, with Help Desk automation based on a decade of AI information. Try IT for free today. Læs mere om SysAid
"SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong. SysAid provides the fix that IT has so badly needed. Try IT for free today." Læs mere om SysAid

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences. Læs mere om Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Læs mere om Freshdesk

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Læs mere om LiveAgent
LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions. Streamline all communication channels and manage them from a single shared company inbox. Enjoy social media integrations, unlimited ticket browsing history, call recordings, hybrid ticket streams, and more. Join companies like BMW, Yamaha and Huawei in delivering world class customer service. Start with a 14-Day trial, no credit card needed, no contracts. Læs mere om LiveAgent

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust automations that make technicians more efficient. Læs mere om NinjaOne
NinjaOne simplifies IT operations, enabling overburdened IT teams to efficiently manage their entire IT portfolio and support end users from anywhere. Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust out-of-box automations that ensure your technicians spend more time fixing issues than managing tickets. By combining ticketing with endpoint management, backup, and documentation, NinjaOne unifies your support workflow and makes your helpdesk more efficient. Læs mere om NinjaOne

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Atera is the ultimate all-in-one help desk solution for MSPs and IT pros. Includes everything you need in one place. Try for Free now! Læs mere om Atera
Atera is an all-in-one, cloud based, IT service & support solution that provides a powerful and integrated help desk solution built for MSPs and IT professionals. Atera includes everything you need in one place: Full remote monitoring and management (RMM), remote access, help desk, ticketing, chat, network discovery, PSA, reports, billing and so much more. Start your free trial today! Læs mere om Atera

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Læs mere om HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Læs mere om HelpDesk

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently. Læs mere om HubSpot Service Hub
HubSpot help desk software makes it easy to manage and connect with customers. Inside you will find a shared inbox to unite teams, a knowledge base, to help customers help themselves; customer feedback, surveys and insights designed to give you a pulse on customer happiness; and reporting and automation throughout all tools to help scale and unlock insights. Pair Service Hub with Sales and Marketing Hub to support the entire customer journey in HubSpot. Læs mere om HubSpot Service Hub

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Bitrix24 – gratis helpdesk og kontaktcentersoftware, der leveres med CRM. Bruges af otte millioner virksomheder i skyen og lokalt. Læs mere om Bitrix24
Bitrix24 er en gratis helpdesk- og kontaktcentersoftware, der leveres med CRM. Bruges af otte millioner virksomheder i skyen og lokalt (åben kildekode-adgang). Det gratis omnichannel kontaktcenter giver mulighed for at kommunikere med kunderne via e-mail, telefon, live chat, sociale medier og mobile messaging. 100 % gratis for teams op til 12 supportmedarbejdere. Læs mere om Bitrix24

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Læs mere om EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Læs mere om EngageBay

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Tidio is a help desk platform that enables you to provide superb customer support and generate sales with live chat & chatbots. Læs mere om Tidio
Tidio is a powerful, all-in-one help desk platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more. Additionally, you can connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile. Easily integrates with all websites and platforms. Læs mere om Tidio

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Front is how companies scale customer communication, combining the automation of ticketing software with the personal touch of email. Læs mere om Front
Yes—you can scale and keep the human touch. Front is a customer communication hub that brings every channel into a single platform, combining the automation of ticketing software with the personal touch of email. Workflow automations and integrations help teams craft personalized replies, faster. Analytics help leaders track team and customer metrics like never before. Customer service teams of 5 and 5,000 alike use Front to scale their communication without sacrificing speed or efficiency. Læs mere om Front

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Sales and marketing solution that combines CRM, marketing automation, customer journey mapping, analytics, project management, & more. Læs mere om GreenRope
GreenRope Complete CRM and marketing automation delivers a comprehensive solution to help your entire team drive real results. With sales, marketing, customer service, and operations all built-in to the same system, you become a lean, data-driven organization with a complete 360-degree view of the customer lifecycle. Increase collaboration, drive sales, build better relationships, and create optimized omnichannel customer experiences. Læs mere om GreenRope

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
One app to manage all your customer service channels: live chat, email, social media. Gorgias is a help desk designed for SHOPIFY. Læs mere om Gorgias
The ONLY helpdesk specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial in minutes. See for yourself why Gorgias is #1-rated on Shopify. Læs mere om Gorgias

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Proactive customer support tool designed to reduce tickets and improve customer experience with dynamic chat and a help desk features Læs mere om Froged
The all-in-one solution to provide proactive customer support, increase customer engagement & improve retention. Our tool is designed to nurture your customers throughout their entire lifecycle. Serve your customer's unique needs with dynamic chat, personalized product flows, email campaigns, an integrated knowledge base, and automated messages. With FROGED you will be able to increase engagement, retention, and reduce churn. Over 2K integrations available. Start a 7-day FREE trial today! Læs mere om Froged

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Læs mere om HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Læs mere om HelpOnClick

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app. Læs mere om OneDesk
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows. Læs mere om OneDesk

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Alcea HelpDesk is a complete tracking system that includes Issue Tracking, Knowledge Base, Contract & Opportunity Tracking Læs mere om Alcea Helpdesk
Alcea HelpDesk is part of a complete tracking system that will give companies a competitive advantage. It isn't just a Help Desk tool, it is an all in one tracking platform to give your organization the ability to provide faster response times, increase productivity, and ensure that reported issues are being handled. Using Alcea's powerful workflow rules to flag incidents that fall below performance standards, Alcea HelpDesk ensures that emergency notifications cause the item to be escalated. Læs mere om Alcea Helpdesk

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
VIZOR is an ITIL best practice helpdesk issue tracking solution for IT end user and customer support. Try now for Free. Læs mere om VIZOR IT Asset Management
VIZOR is an ITIL best practice helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free. Læs mere om VIZOR IT Asset Management

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
HelpCenter is a user-friendly customer service software for e-commerce businesses. Læs mere om HelpCenter
HelpCenter is a user-friendly customer service software for e-commerce businesses that want to provide their customers with fast but thorough customer support. Three essential tools - FAQ builder, HelpDesk ticketing system, and a live chat - will help to answer customers' questions before they land in your inbox, centralize and access all communications from a single place, and build stronger connections by providing real-time customer support. Get ready for the top-notch customer experience! Læs mere om HelpCenter

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
RegitWise Help Desk is an easy-to-use customer support software that can be used as an ITIL tool. Læs mere om RegitWise Help Desk
RegitWise Help Desk is an easy-to-use customer support software that can be used as an ITIL tool. Install on prem or SaaS. With RegitWise shop module your employees can easily order products and their superior can approve the order. Test RegitWise Helpdesk for free on www.riwhelpdesk.com Læs mere om RegitWise Help Desk

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Zendesk offers the industry leading customer service solution.
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Læs mere om Zendesk

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency. Læs mere om Remote Support

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Provide exemplary customer service with Zoho Desk's multichannel, multi-department capabilities and powerful AI assistant, automations.
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant and brings together all the tools and context your teams need to deliver great customer service. Zoho brings decades of experience in building, deploying, maintaining, and supporting on-premise and cloud software. Our free plan gives you 3 users free to head start your operations Læs mere om Zoho Desk

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Premium Live Chat and Help Desk Software used by 36,000 businesses. Try LiveChat and turn your team into customer service rockstars!
Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 30,000 companies from over 150 countries and try LiveChat now! Læs mere om LiveChat

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Increase customer satisfaction and team efficiency with Intercom’s market-leading messenger, smart automation and self-service tools.
Intercom enables personalized customer service at scale, increasing customer satisfaction and support team efficiency. Powered by a modern messenger, smart automation and self-service tools, along with all the features you need from a modern support solution including a next-gen omnichannel inbox, conversation routing, workload management, reporting and more. Læs mere om Intercom

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess. Læs mere om TeamSupport

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Læs mere om Apptivo

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer journey. Every interaction, from messaging and phone to video and in-person, is powered by intelligent automation and collaborative employee experiences. With unified data across every department, Service Cloud 360 enables Trailblazers worldwide to have a complete view of every customer and take engagement to the next level. Læs mere om Salesforce Service Cloud

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
SolarWinds Service Desk is an easy to use and affordable help desk solution that streamlines ticket resolution with automation and AI.
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications. Læs mere om SolarWinds Service Desk

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
With NICE CXone, you get a help desk that grows with you and never goes out of date. You'll always be on the most recent version of our software updates are free as are the continuously-flowing new service features. Give your customers a world-class support experience each and every time. Læs mere om NICE CXone

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Læs mere om Spiceworks

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Læs mere om ISL Light

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too!
Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Læs mere om Freshservice

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Agile CRM er en komplet salgs-, markedsførings- og servicepakke, der er designet til at lade SMB’er sælge og markedsføre som Fortune 500.
Agile CRMs helpdesk-softwareløsninger giver de funktioner, der er brug for at øge kundetilfredsheden og skabe vækst i virksomheden. Det er en god løsning til mindre virksomheder, samtidig med at den er skalerbar nok til at understøtte store virksomheder. Agiles helpdesk-software kan også udnyttes til IT-support, fakultetsstyring eller endda uddannelsesformål. Mulighederne er uendelige. Læs mere om Agile CRM

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Læs mere om JIRA Service Management

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world. Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more. Supremo is customizable and UAC compatible. It can be used on an unlimited number of devices and requires no configuration or installation. Læs mere om Supremo Remote Desktop

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use.
Streamline your client service processes with ConnectWise Manages powerful help desk platform. ConnectWise Manage leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise Manage's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently. Læs mere om ConnectWise Manage

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins. Læs mere om Help Scout

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster!
HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: - Live Chat - Chatbot - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps Try HelpCrunch for free for 14 days. Læs mere om HelpCrunch

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Get your help desk software set up in as little as 24 hours with our industry-leading, 100% U.S.-based 24/7 customer support.
New in 2021: Offering ADFS or Azure AD with our Active Directory module! Does your help desk need some help? With your choice of cloud or on-premise software, Issuetrak is as simple as you need, or as customizable as you want. Unlimited free end users can submit, edit, and close tickets — and thanks to our easy multichannel submission options, they won’t need training to do it. Improve and automate your workflows, manage visibility, report with dashboards, manage assets, and more! Læs mere om Issuetrak

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management.
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management , Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Læs mere om ManageEngine ServiceDesk Plus

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Læs mere om Vivantio

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  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Læs mere om Kayako

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  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Reputation provides a 360-degree view of online reputation to effectively manage reviews, business listings, social, & customer surveys
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow - including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created. Læs mere om Reputation

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  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Læs mere om Yonyx

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  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Cloud-based IT support software for SMBs with in-house and remote teams.
GoTo Resolve is IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is simple, secure, flexible, and free to use. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more. Læs mere om GoTo Resolve

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
The Genesys Cloud CX platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly.
The Genesys Cloud CX platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow. Læs mere om Genesys Cloud CX

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Læs mere om Rescue

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Teamwork creates business management applications for teams of all sizes & industries, so you can be more efficient, organized & happy.
Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. Læs mere om Teamwork Desk

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning
Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses. Læs mere om Gist

Egenskaber

  • Beskeder/eskalering
  • Håndtering af billet
  • Administration af serviceniveauaftale
  • Styring af vidensbase
  • Automatiseret ruteplanlægning