---
description: Få detaljeret information om JIRA Service Management fra verificerede brugererfaringer lige fra anvendelighed, egenskaber, pris, fordele og ulemper. Læs anmeldelser, og find lignende værktøjer takket være Capterra Danmark.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management: pris, anmeldelser og vurderinger – Capterra Danmark
---

Breadcrumb: [Startside](/) > [IT servicesoftware](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.dk/software/138769/jira-service-management

Page: 1 / 32\
Næste: [Next page](https://www.capterra.dk/software/138769/jira-service-management?page=2)

> Jira Service Management er en ITSM-software, der frigør højhastighedsteams til hurtigt og sammen at levere fantastiske serviceoplevelser.
> 
> Verdict: Rated **4.5/5** by 774 users. Top-rated for **Sandsynlighed for anbefaling**.

-----

## Overview

### Hvem bruger JIRA Service Management?

Teams med høj hastighed, der ønsker at modernisere operationer ved at forbinde udvikling og IT, levere enestående serviceoplevelser og hurtigt reagere på ændringer.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Samlet** | **4.5/5** | 774 Anmeldelser |
| Brugervenlighed | 4.2/5 | Based on overall reviews |
| Kundesupport | 4.3/5 | Based on overall reviews |
| Værdi for pengene | 4.3/5 | Based on overall reviews |
| Egenskaber | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sandsynlighed for anbefaling) |

## Om leverandøren

- **Virksomhed**: Atlassian
- **Location**: San Francisco, USA
- **Founded**: 2013

## Commercial Context

- **Udgangspris**: 20,00 US$
- **Prismodel**:  (Free version available) (Gratis prøve)
- **Target Audience**: Selvstændig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Deployment & Platforms**: Sky, SaaS, Web-baseret, Mac (Desktop), Windows (Desktop), Windows (Lokalt), Linux (Lokalt), Android (Mobil), iPhone (Mobil), iPad (Mobil)
- **Supported Languages**: dansk, engelsk, fransk, italiensk, japansk, kinesisk, koreansk, norsk, polsk, portugisisk, russisk, spansk, svensk, tjekkisk, traditionelt kinesisk, tysk, ungarsk
- **Available Countries**: Albanien, Angola, Armenien, Aserbajdsjan, Australien, Belarus, Belgien, Brasilien, Bulgarien, Canada, Cypern, Danmark, De Forenede Arabiske Emirater, Estland, Filippinerne, Finland, Frankrig, Georgien, Grækenland, Indien and 33 more

## Egenskaber

- Adgangskontrolelementer/tilladelser
- Administration af serviceniveauaftale
- Aktivitetssporing
- Aktivsporing
- Alerts/Escalation
- Asset Lifecycle Management
- Beskeder/meddelelser
- CRM
- Chat i realtid
- Dashboard
- Feedbackstyring
- Fjernovervågning og -styring
- Flersproget
- Godkendelsesarbejdsgang
- Håndtering af billet
- Håndtering af patch
- Håndtering af problemer
- Hændelsesstyring
- IT-indberetning
- Indholdsstyring
- Kapacitetsstyring
- Kommunikationsstyring
- Konfigurationsstyring
- Kontrol over godkendelsesproces
- Kundesupport
- Lagerstyring
- Mobil adgang
- Multikanal-kommunikation
- Opgavestyring
- Problemsporing
- Projektledelse
- Projektsporing
- Præstationsmåling
- Rapportering og statistik
- Real-Time Monitoring
- Redigering af tekst
- Revisionsstyring
- Samarbejdsværktøjer
- Selvbetjeningsportal
- Skærmdeling
- Statussporing
- Styring af IT-aktiver
- Styring af arbejdsgange
- Styring af vidensbase
- Styring af ændringer
- Søgning i fuld tekst
- Teamsamarbejde
- Tildelingsstyring
- Udgivelsesstyring
- Vidensstyring

... and 32 more features

## Integrations (93 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 78 more integrations

## Support Options

- Mail/support
- Ofte stillede spørgsmål/forum
- Videnbase
- Telefonsupport
- Chat

## Category

- [IT servicesoftware](https://www.capterra.dk/directory/30672/it-service/software)

## Relaterede kategorier

- [IT servicesoftware](https://www.capterra.dk/directory/30672/it-service/software)
- [IT Management Software](https://www.capterra.dk/directory/10001/it-management/software)
- [Help Desk Software](https://www.capterra.dk/directory/30008/help-desk/software)
- [IT Asset Management Software](https://www.capterra.dk/directory/30077/it-asset-management/software)
- [Issue Tracking Software](https://www.capterra.dk/directory/30675/issue-tracking/software)

## Alternativer

1. [Wrike](https://www.capterra.dk/software/76113/wrike) — 4.4/5 (3037 reviews)
2. [monday.com AI Work Platform](https://www.capterra.dk/software/147657/monday-com) — 4.6/5 (6095 reviews)
3. [TeamViewer ONE](https://www.capterra.dk/software/122252/teamviewer) — 4.6/5 (11636 reviews)

## Anmeldelser

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27. januar 2026* | Bilindustrien | Recommendation rating: 9.0/10
> 
> **Fordele**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Ulemper**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2. november 2025* | Styring af nonprofitorganisationer | Recommendation rating: 10.0/10
> 
> **Fordele**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **Ulemper**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

-----

### "Ticket Management and workload distribution in one place" — 3.0/5

> **Bekræftet anmelder** | *8. november 2025* | Bankvirksomhed | Recommendation rating: 6.0/10
> 
> **Fordele**: JIRA Service Management allows all teams to get their service desk/team support tickets in one place and distribute workload efficiently. It's key for teams that work with agile methodologies or scrum.
> 
> **Ulemper**: Being able to customize everything is an amazing thing but it also requires a lot of training or external documentation to read and learn before taking action. We are always afraid of messing things up and affecting somebody else's issues or requests.
It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it.
> 
> Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although it's a bit expensive, the customer support and capabilities of the platform are somehow worth it.

-----

### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1. maj 2026* | Telekommunikation | Recommendation rating: 6.0/10
> 
> **Fordele**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Ulemper**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

-----

### "JIRA good Start and a simple but effective Service Management Tool" — 4.0/5

> **Richard** | *1. juli 2025* | Informationsteknologi og -tjenester | Recommendation rating: 8.0/10
> 
> **Fordele**: Ease of configuration and customization was relatively easy and and the box experience initially worked well. The team was up and running in a matter of hours, not days.
> 
> **Ulemper**: Not as easy to get integrating,you have to purchase apps or plugins to gain what should be relatively straightforward connections to 3rd party apps.
> 
> Good to start with, served its purpose and worked as a basic service desk tool. Would have liked more integration and better dashboard reporting. Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for different tiers of management.

-----

Page: 1 / 32\
Næste: [Next page](https://www.capterra.dk/software/138769/jira-service-management?page=2)

## Links

- [View on Capterra](https://www.capterra.dk/software/138769/jira-service-management)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/software/138769/jira-service-management> |
| de | <https://www.capterra.com.de/software/138769/jira-service-management> |
| de-AT | <https://www.capterra.at/software/138769/jira-service-management> |
| de-CH | <https://www.capterra.ch/software/138769/jira-service-management> |
| en | <https://www.capterra.com/p/227102/JIRA-Service-Management/> |
| en-AE | <https://www.capterra.ae/software/138769/jira-service-management> |
| en-AU | <https://www.capterra.com.au/software/138769/jira-service-management> |
| en-CA | <https://www.capterra.ca/software/138769/jira-service-management> |
| en-GB | <https://www.capterra.co.uk/software/138769/jira-service-management> |
| en-IE | <https://www.capterra.ie/software/138769/jira-service-management> |
| en-IL | <https://www.capterra.co.il/software/138769/jira-service-management> |
| en-IN | <https://www.capterra.in/software/138769/jira-service-management> |
| en-NZ | <https://www.capterra.co.nz/software/138769/jira-service-management> |
| en-SG | <https://www.capterra.com.sg/software/138769/jira-service-management> |
| en-ZA | <https://www.capterra.co.za/software/138769/jira-service-management> |
| es | <https://www.capterra.es/software/138769/jira-service-management> |
| es-AR | <https://www.capterra.com.ar/software/138769/jira-service-management> |
| es-CL | <https://www.capterra.cl/software/138769/jira-service-management> |
| es-CO | <https://www.capterra.co/software/138769/jira-service-management> |
| es-CR | <https://www.capterra.co.cr/software/138769/jira-service-management> |
| es-DO | <https://www.capterra.do/software/138769/jira-service-management> |
| es-EC | <https://www.capterra.ec/software/138769/jira-service-management> |
| es-MX | <https://www.capterra.mx/software/138769/jira-service-management> |
| es-PA | <https://www.capterra.com.pa/software/138769/jira-service-management> |
| es-PE | <https://www.capterra.pe/software/138769/jira-service-management> |
| fi | <https://www.capterra.fi/software/138769/jira-service-management> |
| fr | <https://www.capterra.fr/software/138769/jira-service-management> |
| fr-BE | <https://fr.capterra.be/software/138769/jira-service-management> |
| fr-CA | <https://fr.capterra.ca/software/138769/jira-service-management> |
| fr-LU | <https://www.capterra.lu/software/138769/jira-service-management> |
| it | <https://www.capterra.it/software/138769/jira-service-management> |
| ja | <https://www.capterra.jp/software/138769/jira-service-management> |
| ko | <https://www.capterra.co.kr/software/138769/jira-service-management> |
| nb | <https://www.capterra.no/software/138769/jira-service-management> |
| nl | <https://www.capterra.nl/software/138769/jira-service-management> |
| nl-BE | <https://www.capterra.be/software/138769/jira-service-management> |
| pl | <https://www.capterra.pl/software/138769/jira-service-management> |
| pt | <https://www.capterra.com.br/software/138769/jira-service-management> |
| pt-PT | <https://www.capterra.pt/software/138769/jira-service-management> |
| sv | <https://www.capterra.se/software/138769/jira-service-management> |
| tr | <https://www.capterra.web.tr/software/138769/jira-service-management> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Danmark hjælper millioner af mennesker med at finde den bedste virksomhedssoftware. Med softwareanmeldelser, vurderinger, infografikker og en omfattende liste over virksomhedssoftware.","email":"info@capterra.dk","url":"https://www.capterra.dk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.dk/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"JIRA Service Management","description":"Jira Service Management er en IT Service Management (ITSM) løsning. Bygget på Atlassian platformen, gør Jira Service Management det muligt for teams at levere og administrere tjenester for interne og eksterne interessenter.\n\nTeams fra udvikling til IT til HR bruger Jira Service Management til at modtage anmodninger fra medarbejdere, reagere på hændelser, implementere ændringer for at forbedre produkter eller tjenester, spore aktiver, fremhæve viden og automatisere arbejdsprocesser.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/278c8b7c-3fac-45c1-9fbe-2c9c9c8f2716.png","url":"https://www.capterra.dk/software/138769/jira-service-management","@id":"https://www.capterra.dk/software/138769/jira-service-management#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.dk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":774},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.dk/software/138769/jira-service-management#faqs","@type":"FAQPage","mainEntity":[{"name":"Hvad er JIRA Service Management?","@type":"Question","acceptedAnswer":{"text":"Jira Service Management er en IT Service Management (ITSM) løsning. Bygget på Atlassian platformen, gør Jira Service Management det muligt for teams at levere og administrere tjenester for interne og eksterne interessenter.Teams fra udvikling til IT til HR bruger Jira Service Management til at modtage anmodninger fra medarbejdere, reagere på hændelser, implementere ændringer for at forbedre produkter eller tjenester, spore aktiver, fremhæve viden og automatisere arbejdsprocesser.","@type":"Answer"}},{"name":"Hvem bruger JIRA Service Management?","@type":"Question","acceptedAnswer":{"text":"Teams med høj hastighed, der ønsker at modernisere operationer ved at forbinde udvikling og IT, levere enestående serviceoplevelser og hurtigt reagere på ændringer.","@type":"Answer"}}]},{"@id":"https://www.capterra.dk/software/138769/jira-service-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Startside","position":1,"item":"/","@type":"ListItem"},{"name":"IT servicesoftware","position":2,"item":"/directory/30672/it-service/software","@type":"ListItem"},{"name":"JIRA Service Management","position":3,"item":"/software/138769/jira-service-management","@type":"ListItem"}]}]}
</script>