Capterra leverer objektive, uafhængig undersøgelser samt anmeldelser fra verificerede brugere. Det kan hænde, at vi modtager et henvisningshonorar, når du besøger en leverandørs side via vores links.
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Vores forpligtelse
Uafhængig researchmetodologi
Forskere fra Capterra bruger en blanding af verificerede anmeldelser, uafhængig research og objektive metodologier, så du kan få oplysninger om udvalg og rangering, som du kan stole på. Det kan hænde, at vi modtager et henvisningshonorar, når du besøger en leverandørs side via vores links eller taler med en rådgiver, men det har ikke nogen indvirkning på vores research eller metodologi.
Sådan verificerer Capterra anmeldelser
Capterra har omhyggeligt verificeret over 2,5 millioner anmeldelser, så du får autentiske oplevelser ifm. software og tjenester fra faktiske brugere. Vores menneskelige moderatorer verificerer, at anmeldere er rigtige personer, og at anmeldelser er autentiske. De bruger førende teknologi til at analysere tekstkvalitet og til at registrere plagiat og generativ AI.
Sådan sikrer Capterra gennemsigtighed
Capterra viser alle udbydere på tværs af webstedet — ikke blot dem, der betaler os — så brugere kan træffe velinformerede købsbeslutninger. Capterra er gratis for brugere. Software- og tjenesteudbydere betaler os for sponsorerede profiler for at kunne modtage webtrafik og salgsmuligheder. Sponsorerede profiler indeholder et ikon for et eksternt link, der dirigerer brugere til udbyderens websted.
JIRA Service Management
JIRA Service Management Overview:
Hvad er JIRA Service Management?
Jira Service Management er en IT Service Management (ITSM) løsning. Bygget på Atlassian platformen, gør Jira Service Management det muligt for teams at levere og administrere tjenester for interne og eksterne interessenter.
Teams fra udvikling til IT til HR bruger Jira Service Management til at modtage anmodninger fra medarbejdere, reagere på hændelser, implementere ændringer for at forbedre produkter eller tjenester, spore aktiver, fremhæve viden og automatisere arbejdsprocesser.
Hvem bruger JIRA Service Management?
Teams med høj hastighed, der ønsker at modernisere operationer ved at forbinde udvikling og IT, levere enestående serviceoplevelser og hurtigt reagere på ændringer.
Hvor kan JIRA Service Management anvendes?
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Gennemsnitlig bedømmelse
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Baseret på 755 anmeldelser
Reviews sentiment
Positive
92%
Neutral
6%
Negative
2%
Gratis prøve
Om leverandøren
- Atlassian
- Beliggende i San Francisco, USA
- Grundlagt i 2013
Support vedrørende JIRA Service Management
- Telefonsupport
- Chat
Tilgængelige lande
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Albanien, Angola, Armenien, Aserbajdsjan, Australien
Tilgængelige lande
Lande, hvor produktet er tilgængeligt. Bemærk: Kundeservice er måske ikke tilgængelig i dette land.
- Albanien
- Angola
- Armenien
- Aserbajdsjan
- Australien
- Belarus
- Belgien
- Brasilien
- Bulgarien
- Canada
- Cypern
- Danmark
- De Forenede Arabiske Emirater
- Estland
- Filippinerne
- Finland
- Frankrig
- Georgien
- Grækenland
- Indien
- Irland
- Island
- Italien
- Japan
- Kina
- Kroatien
- Letland
- Luxembourg
- Malta
- Mexico
- Nederlandene
- New Zealand
- Norge
- Polen
- Portugal
- Rumænien
- Rusland
- Schweiz
- Serbien
- Singapore
- Slovakiet
- Slovenien
- Spanien
- Storbritannien
- Sverige
- Sydafrika
- Sydkorea
- Tyrkiet
- Tyskland
- USA
- Ukraine
- Ungarn
- Østrig
Sprog
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dansk, engelsk, fransk, italiensk, japansk
Sprog
Produktet er tilgængeligt på følgende sprog.
- dansk
- engelsk
- fransk
- italiensk
- japansk
- kinesisk
- koreansk
- norsk
- polsk
- portugisisk
- russisk
- spansk
- svensk
- tjekkisk
- traditionelt kinesisk
- tysk
- ungarsk
Egenskaber ved JIRA Service Management
Andre gode alternativer til JIRA Service Management
Bedst bedømte egenskaber
Onboarding af medarbejdere
Økonomistyring
Capterra-bekræftede anmeldelser af JIRA Service Management
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Marko
Director i Storbritannien
Bekræftet LinkedIn-bruger
Computersoftware, 2-10 medarbejdere
Har anvendt softwaren til: Over 2 år
"Streamline excellency on all projects! 10/10"
11. september 2025
All of our major projects have been supported successfully and all milestones achieved, thanks to JIRA which is not a CRM (most people think so) the fact that our IT had a success rate of 100% is thanks to JIRA streamlining aspects - no information is lost and our teams have full vision on all project aspects.
Fordele:
It is undeniably one of the most useful and easy to implement and streamline operational tasks. I have managed to segment everything, from IT aspects to our forecasting aspects in no time.
Ulemper:
Some aspects, such as the Kanban boards could be a bit improved in terms of aesthetics. But no major inconvenience as the functionality is whY makes JIRA different.
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Adebayo
Engineering Lead i Nigeria
Sundhed, helse og fitness, 51-200 medarbejdere
Har anvendt softwaren til: Over 2 år
"An Excellent Service Management Tool For Small and Large Organizations"
12. februar 2025
Overall, it's a wonderful tool and it has helped make the team more efficient. The ease with which we can accept requests, track progress, and also notify customers has really helped us to remove the difficulty we had with resolving customer issues.
It's also great that requests can be linked to Jira tickets allowing for easy reference to existing and collaboration between our customer support team and our technical team.
It's also great that requests can be linked to Jira tickets allowing for easy reference to existing and collaboration between our customer support team and our technical team.
Fordele:
We have used Jira Service Management for a while to manage IT requests in my organization and the part I love most about it is the simplicity of use.
From the dashboard, it's easy to have an overall view of pending requests and easily manage the requests.
With Jira Service, our support team is quickly able to triage, diagnose, and resolve any ticket within the organization.
Ulemper:
While it's a great tool, we sometimes have issues with the email component. Our customers send requests via email and widgets and the widget works perfectly. But sometimes, we don't get the issues sent via email on the Service Desk Dashboard.
In some rare cases too, when we reply to a customer, the customer doesn't get the email and this leads to a breakdown in communications and support.
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Bekræftet anmelder
Bekræftet LinkedIn-bruger
Bankvirksomhed, 51-200 medarbejdere
Har anvendt softwaren til: Over 2 år
"Ticket Management and workload distribution in one place"
8. november 2025
Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although it's a bit expensive, the customer support and capabilities of the platform are somehow worth it.
Fordele:
JIRA Service Management allows all teams to get their service desk/team support tickets in one place and distribute workload efficiently. It's key for teams that work with agile methodologies or scrum.
Ulemper:
Being able to customize everything is an amazing thing but it also requires a lot of training or external documentation to read and learn before taking action. We are always afraid of messing things up and affecting somebody else's issues or requests.
It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it.
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Chris
Support Specialist i USA
Bekræftet LinkedIn-bruger
Computersoftware, 11-50 medarbejdere
Har anvendt softwaren til: Over 2 år
"Jira will help you manage your projects and products very well."
7. november 2025
I have used Fogbugz, Incident IQ, and propietary software for ticket management and Jira was one of the better ones we used. It was very helpful and easy to report and fix issues as they arose. It was easy to see where a project was at and keep a good work flow.
Fordele:
Creating and updating tickets were both really easy. You could connect to related tickets, or be notified when updates or status changes were made. The integration into Slack was very helpful for communication among teammates. Being able to sort by feature and project was very nice. Support continually let us know when features were available and there were very little issues we would run into.
Ulemper:
The search feature sometimes was not as reliable, would show items not related, or not show items related to the search terms.
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Julio
It analyst i Peru
Bilindustrien, 51-200 medarbejdere
Har anvendt softwaren til: Over 1 år
"Automate business process across multiple departments"
22. januar 2025
Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve collaboration. Good to automate another business process from other departments like finance selling team or HR
Fordele:
It makes managing IT requests and incidents much more streamlined. The customizable workflows and automation features save a lot of time and help keep everything organized. We have digitalized many workflows across multiple departments not just IT
Ulemper:
The learning curve can be a bit steep for new users, especially when setting up workflows. We went through too much trial and error to get some basic stuff done
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