---
description: Få detaljeret information om JIRA Service Management fra verificerede brugererfaringer lige fra anvendelighed, egenskaber, pris, fordele og ulemper. Læs anmeldelser, og find lignende værktøjer takket være Capterra Danmark.
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title: JIRA Service Management: pris, anmeldelser og vurderinger – Capterra Danmark
---

Breadcrumb: [Startside](/) > [IT servicesoftware](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.dk/software/138769/jira-service-management

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> Jira Service Management er en ITSM-software, der frigør højhastighedsteams til hurtigt og sammen at levere fantastiske serviceoplevelser.
> 
> Verdict: Rated **4.5/5** by 770 users. Top-rated for **Sandsynlighed for anbefaling**.

-----

## Overview

### Hvem bruger JIRA Service Management?

Teams med høj hastighed, der ønsker at modernisere operationer ved at forbinde udvikling og IT, levere enestående serviceoplevelser og hurtigt reagere på ændringer.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Samlet** | **4.5/5** | 770 Anmeldelser |
| Brugervenlighed | 4.2/5 | Based on overall reviews |
| Kundesupport | 4.3/5 | Based on overall reviews |
| Værdi for pengene | 4.3/5 | Based on overall reviews |
| Egenskaber | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sandsynlighed for anbefaling) |

## Om leverandøren

- **Virksomhed**: Atlassian
- **Location**: San Francisco, USA
- **Founded**: 2013

## Commercial Context

- **Udgangspris**: 20,00 US$
- **Prismodel**:  (Free version available) (Gratis prøve)
- **Target Audience**: Selvstændig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Deployment & Platforms**: Sky, SaaS, Web-baseret, Mac (Desktop), Windows (Desktop), Windows (Lokalt), Linux (Lokalt), Android (Mobil), iPhone (Mobil), iPad (Mobil)
- **Supported Languages**: dansk, engelsk, fransk, italiensk, japansk, kinesisk, koreansk, norsk, polsk, portugisisk, russisk, spansk, svensk, tjekkisk, traditionelt kinesisk, tysk, ungarsk
- **Available Countries**: Albanien, Angola, Armenien, Aserbajdsjan, Australien, Belarus, Belgien, Brasilien, Bulgarien, Canada, Cypern, Danmark, De Forenede Arabiske Emirater, Estland, Filippinerne, Finland, Frankrig, Georgien, Grækenland, Indien and 33 more

## Egenskaber

- Adgangskontrolelementer/tilladelser
- Aktivsporing
- Alerts/Escalation
- Asset Lifecycle Management
- Automatiseret ruteplanlægning
- Beskeder/meddelelser
- CRM
- Chat i realtid
- Fjernovervågning og -styring
- Godkendelsesarbejdsgang
- Håndtering af billet
- Håndtering af kø
- Håndtering af patch
- Håndtering af problemer
- Hændelsesstyring
- IT-indberetning
- Indholdsstyring
- Kapacitetsstyring
- Konfigurationsstyring
- Kontrol over godkendelsesproces
- Kundesupport
- Lagerstyring
- Mobil adgang
- Multikanal-kommunikation
- Opgavestyring
- Planlægning
- Problemsporing
- Projektledelse
- Projektsporing
- Præstationsmåling
- Rapportering og statistik
- Rapportering/analyse
- Real-Time Monitoring
- Redigering af tekst
- Revisionsspor
- Revisionsstyring
- Samarbejdsværktøjer
- Selvbetjeningsportal
- Skærmdeling
- Statussporing
- Styring af IT-aktiver
- Styring af arbejdsgange
- Styring af vidensbase
- Styring af ændringer
- Søgning i fuld tekst
- Tildelingsstyring
- Udgivelsesstyring
- Undersøgelser og feedback
- Vedligeholdelsesledelse
- Vidensstyring

... and 32 more features

## Integrations (98 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 83 more integrations

## Support Options

- Mail/support
- Ofte stillede spørgsmål/forum
- Videnbase
- Telefonsupport
- Chat

## Category

- [IT servicesoftware](https://www.capterra.dk/directory/30672/it-service/software)

## Relaterede kategorier

- [IT servicesoftware](https://www.capterra.dk/directory/30672/it-service/software)
- [IT Management Software](https://www.capterra.dk/directory/10001/it-management/software)
- [Help Desk Software](https://www.capterra.dk/directory/30008/help-desk/software)
- [IT Asset Management Software](https://www.capterra.dk/directory/30077/it-asset-management/software)
- [Issue Tracking Software](https://www.capterra.dk/directory/30675/issue-tracking/software)

## Alternativer

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2. [monday.com AI Work Platform](https://www.capterra.dk/software/147657/monday-com) — 4.6/5 (6072 reviews)
3. [TeamViewer ONE](https://www.capterra.dk/software/122252/teamviewer) — 4.6/5 (11629 reviews)

## Anmeldelser

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27. januar 2026* | Bilindustrien | Recommendation rating: 9.0/10
> 
> **Fordele**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Ulemper**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2. november 2025* | Styring af nonprofitorganisationer | Recommendation rating: 10.0/10
> 
> **Fordele**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **Ulemper**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

-----

### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5

> **Bekræftet anmelder** | *15. maj 2026* | Lægebehandling | Recommendation rating: 7.0/10
> 
> **Fordele**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows.
> 
> **Ulemper**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features
> 
> overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management.

-----

### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **Bekræftet anmelder** | *1. maj 2026* | Computersoftware | Recommendation rating: 3.0/10
> 
> **Fordele**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **Ulemper**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

-----

### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1. maj 2026* | Telekommunikation | Recommendation rating: 6.0/10
> 
> **Fordele**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Ulemper**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

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